Can a review be modified in Revi?

In Revi, customers have the option to modify their review if they change their mind after receiving a response from your store.

When you reply to a negative review, the customer automatically receives an email with your response. This not only allows you to address any issues or misunderstandings but also gives the customer the chance to reconsider their rating if the situation has been resolved satisfactorily.

If the customer decides to update their review, they can easily do so through a direct link included in the email. The process is quick and straightforward, ensuring a transparent update of their feedback.

✔️ Helps clarify misunderstandings and improve customer perception.
✔️ Ensures that reviews reflect the real experience after an issue is resolved.
✔️ Keeps the reviews on your store accurate and up to date.

This system ensures that the reviews on your store are a true reflection of the customer experience, including any improvements or resolutions you have provided.