Some orders are not receiving the review invitation – What could be happening?

If some of your orders are not receiving the review invitation email, it could be due to several reasons:

🔹 You've reached your subscription’s email limit: If you have used up all the emails included in your plan, new invitations won’t be sent until your next renewal or until you purchase an Email Credit Bundle.

🔹 The order status does not match your configured settings: Revi only sends invitations to orders that have reached the status you have set in your system (e.g., "Shipped" or "Completed"). Check Panel > Orders to see if the affected orders have the correct status.

🔹 The customer’s email is on the Blacklist: If the email address has been added to the Blacklist, it will not receive review invitations. You can check and manage the list from Settings > Blacklist.

🔹 The order is too old: Revi only sends invitations for orders placed within the last 30 days. If an order is outside this range, you can manually retrieve it from your panel.