I received a negative review. What can I do?

The first step is to stay calm. Even negative reviews can become an opportunity to improve your business’s image if handled correctly. Customers understand that mistakes can happen; what truly matters is how you respond and resolve the situation.

🔹 Respond professionally and with empathy
A well-managed response shows your commitment to customer satisfaction and builds trust with potential buyers. 

🔹 Open a mediation process in Revi
From your control panel, you can start a mediation process to communicate directly with the customer and offer a solution. This tool allows you to:
✅ Understand the issue and find a satisfactory resolution.
✅ Show your dedication to excellent customer service.
✅ Encourage the customer to update their review if their experience improves.

You can open it from Reviews, by locating the review you want to mediate.

Negative reviews, when handled correctly, can turn into positive ratings and, more importantly, loyal customers. Use this as an opportunity to strengthen trust in your brand.