How do the Questions feature work?

Revi’s Questions feature is an interactive widget you can add to your online store’s product page. It allows visitors to:

1. Submit a Question

   • The customer sees a “Submit your question” field and sends their query about the product or store.

   • They must provide a valid email address to receive the answer.

2. Moderation Before Publication

   • Questions are not published automatically. They appear in your dashboard under Questions > Pending.

   • You decide whether to approve or discard each query by answering it or not.

3. Respond from the Dashboard

   • Go to Questions > Pending

   • Select the question and click Respond.

   • Write your answer, including links, images, or detailed instructions.

   • Once answered, the question and your response will be published together on the product page.

4. Public and Private Interaction

   • Approved responses are displayed on the product so other customers can benefit.

   • If a query contains sensitive information, you can respond privately via email and discard the public post.

💡 Benefits

• Builds trust by answering doubts at the point of decision.

• Enriches your product’s SEO with real customer questions.

• Reduces inquiries through other channels by centralizing information.