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How to deal with a bad review?

Keep calm. Take a negative review as an opportunity to shine if you manage it correctly. Negative reviews are the most read. Users pay special attention to them. Take them seriously and as a improvement to better your business. Never take it personal. Be polite and focus on solving the problem.
Users can be mean and rude, but keep cool and calm. Do not to respond impulsively, be professional. Once you have provided a solution, you have the possibility to request your customer to change his/her review. If your customer changes the review it will be shown instead of the initial review. However, the chain of messages will be shown afterwards, so you can show your management abilities.

Other questions in the category Reviews

  • My account is not sending review requests and I have not exceeded my limit yet. What is happening?

    To provide the best service, we improve Revi's module versions from time to time. Try to install the latest updated version, because in most cases an outdated version is the main reason why mails are ...

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  • How I collect reviews with Revi?

    Easy peasy lemon squeezy! Once you've installed the module everything is automatic. Revi will send an email after a customer purchases a product to evaluate their experiences in your on-line store. Cu...

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  • Where can I publish my reviews?

    The most important site to publish the reviews is your own website. You also have a trust seal and several widgets to show in different sections of your website.
    Homepage, sidebar and ...

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  • Can I remove a review?

    In Revi, we will evaluate the possibility of removing a review taking in consideration the language used and the veracity behind the review. In any case, we just can't remove a review just because you don't agree with it. There's a right of speech that protects these reviews.

  • Can I reply to a review?

    You can and you should.  All our subscriptions include this feature. Turn reviews into your most powerful marketing tool and your sales skyrocket. Reviews from your customers can provide valuable...

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  • How can I make sure reviews are not fake?

    We stand with honesty and transparency. Therefore, only customers who have purchased in your  on-line store will be able to leave reviews.  Revi has an automated system which ensures real reviews by real  customers who have already purchased a product.