What level of moderation are you offering me?

We always believe in transparency and the benefits of a public solution to problems. That's why you have the chance to respond all comments and reviews either positive or negative.                                                                                                                                                                                                           Once you have provided a solution and in case of negative reviews you also have the possibility to request a customer to change his-her review. If your customer changes the review it will be shown where the initial review takes place. So you will be able to show you can change the people's perception thanks to a good management.