General Terms of Use

1. Users

Access to and/or use of any of the services provided assigns the status of User (hereinafter, “User”). Users must carefully read this Content Policy, as well as the Company's Privacy Policy and Cookie Policy, before using REVI’s services.

When creating your user account, it will be done via an email and by entering a username.

Your username must not contain:

• Any harmful, offensive, discriminatory, defamatory, obscene, or illegal elements;
• Terms like 'guest,' 'admin,' domains ('.dk,' '.com,' etc.); or
• Features that belong to another person or a third party, such as someone else's name.

You are fully responsible for controlling who accesses and uses your user account.

For example:

• You must not allow anyone else to access or use your user account and you must not share your login details, such as your email address and verification code, with anyone else. If you suspect that any of your account login details have been stolen or misused, notify us immediately by contacting us through this form.
• You agree to keep all information related to your user account (including your email address) up to date and complete. If you wish to change your username, you can do so by logging into your user account.
• You are responsible for all activities related to your user account, including all reviews, comments, and user-generated content.

Your main responsibilities: When using our platform, you must comply with the following rules:

• You agree to use our platform solely in accordance with our policies.
• You must be over 18 years old.
• You must not undermine the security or integrity of our platform.
• You must not use our platform in any way that could affect its functionality or interfere with other people's use.
• You must not upload or post elements to our platform that include viruses or other malicious code.
• You must not write or submit false reviews, nor participate in their creation. False reviews are those that do not reflect a genuine service or purchase experience with a company, or those written to manipulate consumer perception or negatively target a particular company.
• You must not perform any actions that could be misleading, offensive, illegal, infringe upon the rights of others, or fail to comply with our policies.
• You must not modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer, or extract the source code from any part of our platform.
• You must not behave abusively or disrespectfully towards REVI employees, partners, and clients, or other users of the platform. We will not tolerate any form of abuse or harassment of our employees in any situation, including interactions with our support and customer service teams.
• You must not write commercial reviews or use our platform for commercial purposes, even in relation to yourself or any service, product, and/or company.
• You must not use our platform to develop or provide any service or functionality that competes with our platform.

2. Acceptance of the Content Policy and Fraud Prevention Policy for Reviews

Users can provide feedback and rate their purchases through an invitation from REVI. User reviews (hereinafter, 'Reviews') will be published on the Seller's website.

To use REVI's services and publish their Reviews, Users must have unreservedly accepted this Content Policy, as well as REVI's Privacy Policy and Cookie Policy.

3. Reviews

Users can publish their Reviews through invitations received after making a purchase. These reviews should be based on their own purchasing experiences.

Reviews must, in any case, adhere to the following principles:

• Reviews must be honest and based on the User's actual purchasing experience.
• Reviews will be published free of charge. Under no circumstances will REVI publish reviews that have been paid for. This does not affect any reward programs that Sellers might implement.
• Reviews must be independent and impartial. REVI prohibits and will immediately remove any review that has been fraudulently published by employees, family members, friends, or any third party with a personal or professional relationship with the Seller.
• Reviews must relate to the purchasing experience. REVI prohibits and will immediately remove any review not directly related to the purchasing experience or to the products purchased by the User.
• Reviews must be respectful. REVI prohibits and will immediately remove any review containing insults or threats towards the Seller, their employees, or any other person, as well as the publication of personal data (phone numbers, addresses, email of Users).
• Reviews must always comply with current legislation. REVI prohibits and will immediately remove any review that violates the legal system, could be considered harassment, or contains racist, xenophobic, sexist messages or otherwise violates the law.
• Consumers may be contacted again for verification. Revi has elements that allow identification of the Consumer and verification of their purchase. Identification can be done via email, phone, or any other means that allows direct contact with the Consumer.
• Additionally, a Consumer who has left a Review may modify it within three (3) months after writing it. After this period, only removal of the Review can be requested.
• From the company's side, a request for a Review may be sent to the Consumer by presenting a proof of Purchase in their name, provided that this purchase was made within the last 400 (four hundred) days. Therefore, the possibility for a Consumer to submit a Review after making a purchase is time-limited.

Moderation of Reviews:

During the Moderation process, Revi will either publish or reject Reviews when justifiable.

The rejection of a Review necessarily results from a manual action by Revi's moderators following a report of the Review in question.

All people involved and actions related to Moderation are identified and traceable.

The moderation service provided by Revi includes a standard model in all subscriptions. The same moderation period applies to all Reviews, whether positive or negative.

Standard Moderation

This moderation is performed by Revi’s moderators following a Review report made by Customers through the opening of a support ticket.

Thus, after examining the Reviews and deciding whether they violate the publishing rules, Revi’s moderators will decide whether to remove the Reviews.

Manual Moderation is available at any time and can be done 'a posteriori' if necessary.

Moreover, Revi commits not to modify or delete customer Review content. Therefore, Revi cannot:

• Correct spelling mistakes in a Review.
• Change a member's pseudonym.
• Hide part of the Review text.
• Alter the rating.

Revi displays all Reviews, whether positive or negative, as long as they have not been rejected during the Moderation process. Therefore, Revi does not select the Reviews published.

Revi displays Reviews in chronological order from newest to oldest, based on the date of the Review, presenting the Reviews in their entirety.

Questions and Answers Functionality:

To establish a dialogue between Consumers and Associated Merchants, Revi offers a 'Questions/Answers' module.

In this system, the public response to a question asked by the user is answered by the store to serve as guidance if it is of public interest.

4. Fighting Fraud in Reviews

REVI is aware of the importance that Reviews published by Users can have on potential third-party buyers' perception of their purchasing experience. Therefore, as part of its commitment to transparency and combating fraud in Reviews, REVI reserves the right to remove any fraudulent Review, understood as any that does not reflect the User's actual experience.

If a fraudulent Review is detected, REVI requests that Users contact us via the email address hola@revi.io or through the contact form available on our website https://revi.io/es/contacto.

5. Temporary Suspension of Review Publication

When Users rate their purchase experience (regardless of the rating), the Review is automatically pending publication for 7 days. If a mediation process is initiated, this waiting period is extended to 14 days.

During this period, the Seller can contact the User to respond or resolve potential issues or open a private channel with the User to attempt to address the problem that led to the negative review.

The User will have the option to modify their Review after interacting with the Seller, if desired.

After the seven or fourteen days have passed, the Review will be published automatically.

Reasons for Rejecting Brand Reviews:

• The review is considered defamatory
• The rating does not match the comment
• The review pertains to a Product/service and not to the Purchase experience on the Site, and vice versa
• The text content includes random characters or is poorly written to the point of being incomprehensible
• The elements describing the consumption experience are not detailed
• The review is identified as aimed at lowering the rating of a product or company
• The content of the Review is not related to the rated topic
• The text includes personal data or any other information that could lead to identity theft: Names of non-public figures, phone numbers, physical addresses, email addresses, credit card numbers, social security numbers, bank account numbers, or other information that could lead to identity theft
• The text content incites purchasing from a competitor
• The content indicates that the user has not had a consumption experience
• The Reviews administrator believes their civil or criminal liability may be compromised
• The content includes insults or profanities
• The review contains specific elements of a conflict of interest
• A user makes an inappropriate comment about other content or its author
• The text content is clearly spam or mentions websites or URLs, including those of the client or manufacturer
• The text includes a call for legal action
• Customer service has intervened to resolve the issue, and the Consumer wishes to update their Review
• The Consumer has contacted the rated company to modify or delete their Review
• The Consumer has contacted the Reviews administrator to delete or modify their Review
• The Reviews administrator believes their civil or criminal liability may be compromised

Reasons for Rejecting Consumer Product Reviews:

• The review is considered defamatory
• The rating does not match the comment
• The Review pertains to the Purchase experience (customer service, delivery, or website) and not to the rated product
• The text content includes random characters or is poorly written to the point of being incomprehensible
• The elements describing the Product's features are not detailed
• The content is not related to the rated Product
• The text includes personal data or any other information that could lead to identity theft (names of non-public figures, phone numbers, precise physical addresses, email addresses, credit card numbers, social security numbers, bank account numbers, or other information that could lead to identity theft)
• The text content incites purchasing from a competitor
• The content indicates that the user has not yet tried the Product
• The content includes insults or profanities
• The Review contains specific elements of a conflict of interest
• The user makes an inappropriate comment about other content or its author
• The text content is clearly spam or mentions websites or URLs, including those of the client or manufacturer
• The text includes a call for legal action
• Customer service has intervened to resolve the issue, and the Consumer wishes to update their Review
• The Consumer has contacted the rated company to modify or delete their Review
• The Consumer has contacted the Reviews administrator to delete or modify their Review
• The Reviews administrator believes their civil or criminal liability may be compromised

6. Limitations of Use

Users will use REVI's services with the utmost respect for the terms and conditions outlined in this Content Policy and in accordance with the purpose for which REVI provides access: to transparently and honestly evaluate their purchase experience.

7. User Responsibility

Users agree to use REVI's services and to post their Reviews in accordance with this Content Policy, the applicable law, and good faith.

Notwithstanding what is stated in clause 6 regarding the temporary suspension of Reviews by the Seller, REVI does not review or preemptively control Users' Reviews. Users are solely responsible for complying with this Content Policy, as well as the content of the Reviews posted and, where applicable, any attachments that complement their Reviews.

In the event that the Reviews posted by a User violate applicable law or constitute fraudulent Reviews, REVI reserves the right to remove the Reviews without prior notice.

Furthermore, if a Review is proven to be fraudulent or constitutes a legal violation, REVI reserves the right to take any necessary legal actions.

If third parties, affected or victimized by Users' Reviews, take any legal or judicial action based on such Reviews, the User who posted the Review will be solely responsible. The User agrees to hold REVI harmless from any responsibility, penalty, sanction, or fine that may be imposed on REVI by administrative or judicial authorities due to the Reviews posted by Users. If REVI is fined or sentenced due to such matters, the User or Users responsible for the Review or Reviews that led to the fine or sentence will compensate REVI for any damages suffered.

8. Advertising

REVI is not responsible for third-party advertising that may appear on the Website through banners or any other type of advertisement.

If you detect that the advertising appearing on the REVI Website contains defamatory, discriminatory, xenophobic, homophobic content, advocates terrorism or any other crime, includes sexual content or in any other way violates the law, please contact REVI at hola@revi.io so we can request its removal from the appropriate party.

If a User posts any reference to the content included on the REVI Website or App on their social media, they must include an express mention of the content's origin and REVI.

9. Intellectual Property

REVI is the sole owner of the website www.revi.io (hereinafter, the 'Website'). All content included on the Website (including but not limited to texts, photographs, graphics, images, icons, technology, software, audiovisual content, graphic design, and source code, etc.) is the property of REVI or third parties who have granted REVI a license or authorization for its publication.

REVI does not authorize Users to exploit, reproduce, distribute, transform, or assign the content of the Website under any modality, either by themselves or through third parties.

All trademarks, trade names, and distinctive signs of any kind that appear on the Website are the exclusive property of REVI. Access to or use of REVI's services by Users does not grant them any rights over these. Users agree not to register any trademark, trade name, or distinctive sign that could infringe on REVI's intellectual property rights.

If you detect irregular use by third parties of REVI's trademarks, trade names, or distinctive signs, please contact REVI at hola@revi.io.

Your Property: You own and are responsible for any user-generated content that you send or disseminate through our platform. You also agree to have all necessary permissions to create and/or use such user-generated content. Unless we remove your user-generated content for violating our guidelines or you remove it yourself, it will continue to be displayed publicly on our platform and in any third-party services and networks (such as Google) indefinitely.

10. Links

The Website and REVI’s services may contain links or hyperlinks leading to third-party websites.

REVI cannot control or approve the content of third-party sites, so once Users leave the REVI Website, the provisions of this Content Policy will no longer apply. The relationship between Users and such third parties will be governed by the terms each of them stipulates.

Consequently, REVI will not be held responsible or liable under any circumstances for the information or content of third parties, including its accuracy, validity, or legality.

If you detect that a link appearing on the REVI Website contains defamatory, discriminatory, xenophobic, homophobic content, advocates terrorism or any other crime, includes sexually explicit photographs or messages, or otherwise violates the law, please contact REVI at hola@revi.io so that we can request its removal from the relevant party.

11. Personal Data

To provide its services, REVI needs to collect certain personal data from Users (name and email). This data is provided by the Seller, who is the Data Controller.

REVI, in its role as the Data Processor, acts at all times in accordance with the Seller's instructions and with full respect for the applicable legislation, particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, and Organic Law 3/2018 of December 5, on Personal Data Protection and the guarantee of digital rights.

User data will not be transferred to third parties or used for purposes other than those described in this Content Policy.

Users can also review REVI's Privacy Policy at the following link.

Furthermore, Users can exercise at any time the rights recognized by legislation regarding personal data: the right to access, rectification, opposition, deletion, and portability. To exercise these rights, the User, or their representative, may contact the Seller through the means established by them or, alternatively, may exercise their rights with REVI by emailing hola@revi.io or by regular mail to the address provided for notifications, indicating in the subject line “Data Protection” and attaching a copy of their ID (if acting through a representative, the representative's authorization must also be included).

Termination and Suspension of Account:

Below, we explain when your access to our platform may be terminated or suspended.

• Our Rights: We may terminate or suspend your user account immediately or filter user-generated content if you breach or threaten to breach any of the terms of our policies.
• Your Rights: You can choose to delete your user account at any time, and by doing so, you will no longer be able to post reviews on our platform, and all your reviews will be removed.

12. Modifications

REVI may modify, either wholly or partially and unilaterally, this Content Policy at any time, always informing Users and granting them a period of not less than one month to accept the changes. After this period, the modifications will be considered accepted by those Users who continue to use REVI’s services.

13. Language

REVI is committed to addressing Users in their own language whenever possible. Therefore, REVI will adapt its services and the Content Policy to the User's language whenever feasible. However, in case of conflict or doubts about the meaning or scope of any section, term, or expression contained in the services or in the Content Policy, the Spanish version will take precedence as the original version.

14. Governing Law and Jurisdiction

The interpretation and execution of these Terms and Conditions are subject to Spanish and applicable European Union legislation in force at any given time.

In the event of any dispute between Users and REVI, both Parties agree to attempt to resolve it amicably and in good faith. If it becomes necessary to resort to the Courts, the judicial bodies designated by law will have jurisdiction.

15. Validity

This Content Policy governs the relationship between Users and REVI regarding the use of REVI's services and its Website and supersedes any other previous contracts or agreements between Users and REVI.

16. Disclaimer of Liability and Accountability

These sections are important as they define the responsibilities between us (Revi and you), so we urge you to read them carefully and in full.

We cannot guarantee that the platform will be available at all times. The platform is provided 'as is,' without any warranty of any kind.

Claims

This section describes the method for resolving claims.

17. Claims Resolution

Most of your concerns can be quickly and satisfactorily resolved by contacting us through this form. If we are unable to resolve the issue, both we and you agree to submit claims only in the jurisdiction indicated in the 'Our Contracting Entities and Applicable Law' section (section 26) of these terms.