General Terms and Conditions

1. Identity of the Parties

On one side, revi.io, and on the other side, the user, who is registered on the website with a username and password, for which they have full responsibility for use and custody, being responsible for the accuracy of the personal data provided to revi.io.

2. Purpose of the Contract

Revi develops and manages intelligent software solutions for ecommerce, through which Revi's client companies (both online and offline goods and services companies) can request real opinions or ratings from their end customers for the products and services they offer.

This contract aims to regulate the purchase-sale contractual relationship arising between Revi and the administrator or manager of the ecommerce when they accept the corresponding checkbox during the online hiring process.

The purchase-sale contractual relationship involves the provision of a service in exchange for a specified price publicly displayed on the website. The following sections regulate the availability of the Revi customer rating system and the obligations of the company implementing this system.

3. Hiring

To access the services offered by Revi, the user must register on the revi.io website by creating a user account. For this, the user must freely and voluntarily provide the personal data required.

The user will select a username and password, committing to use them lawfully and diligently, and not to make them available to third parties. The user must also notify revi.io of any loss or theft of these credentials or any potential unauthorized access by a third party so that the account can be immediately blocked.

Revi offers several plans with different features, with the 'Free' plan being the basic plan upon registration. The client can choose to subscribe to a higher plan with specific conditions and durations (monthly or annual). This new plan will auto-renew once the end date arrives for the same period it was contracted unless the contracting company manually cancels the subscription (an option available from the account panel).

Although the plan can be changed at any time, there is no partial or full refund for payments already made for the current period. If any paid plan is canceled, the account status will revert to 'Free' once the contract period expires at no additional cost.

3.1 Conclusion of the Contract

These general commercial conditions (hereinafter 'GCC') are exclusively valid for legal entities, individuals with sufficient capacity to perform legal acts, and with economic activity, independent professionals, or companies in the sense of Art. 14 of the Spanish Civil Code.

The company requests the use of the Revi customer rating system through an online order form and, by doing so, declares that it is engaging in economic or independent professional activity. Furthermore, it accepts these GCC of Revi by signing or ticking the checkbox in the designated field. The data requested during registration (general company data, email address, store system, payment details if this type of subscription was chosen, etc.) must be correctly provided. By accepting the GCC online, a binding contract is formed between the company and Revi, whereby the company provides its data on products and sales to Revi, but never personal information about customers.

3.2 Duration and Termination of the Contract

The contract will be considered initiated once both the Terms and Conditions and the Revi Registration Form have been confirmed. The technical implementation of the Revi service is the responsibility of the company, following the technical instructions provided by Revi. Revi is not responsible for any failure of the company to technically install the Revi service and provides a customer support service for technical assistance.

There is no minimum duration period for Revi services. The active subscription can be canceled at any time, provided it is done before the next month's billing. Cancellation can be done from the user control panel, in the subscriptions area. The cancellation simultaneously terminates the agreement for using the Revi rating system. The right to extraordinary cancellation for just cause remains unaffected. Specifically, there is just cause for Revi to cancel the contract extraordinarily if the company repeatedly fails to meet any obligations stated in point 5 of this document despite being previously warned of such non-compliance, if the fulfillment of these obligations is seriously and definitively rejected, or if there is a delay in the monthly payment.

If, during the contract period, the company opts for an upgrade to a higher-value Revi service (Pro, Premium), an immediate charge for the new subscription amount will be applied, and the billing period will change to the same day of each month.

4. Services

4.1. Revi provides integration modules configured for major CMS platforms (Wordpress, Prestashop, Magento, among others) that allow for autonomous integration.

If the client does not have a compatible CMS, Revi offers an API for manual integration by the client through programming. For paid subscriptions, technical support is provided to assist with autonomous integrations.

Revi cannot guarantee compatibility with every system. Therefore, it is necessary to ensure compatibility with the review system before contracting.

4.2. Revi offers various service packages with different features available to companies during the contract period. It includes a free version and three paid versions (Pro, Premium, and Unlimited).

4.3. After the contract is concluded, Revi grants the company access during the period stipulated in the contract for using the Revi rating system. Revi provides software with which ratings from customers can be collected, managed, and visualized.

4.4. The complete and current scope of functions of the service provided by Revi can be consulted at any time on the Revi website (https://revi.io/es/precio).

4.5. Through customer review managers, Revi verifies the validity of the wording of ratings provided by customers. Valid comments are included on the company’s Certification Page.

4.6. The company authorizes the use of Revi Widgets and Seal, which are granted based on certain quality criteria and are available for download in the Client Area of the Revi website. Various types of widgets are available depending on the area of the website and the client’s choice.

4.7. All server and system components of the Revi service operate in a network with redundant computers. The data configured by the company is stored using Revi technology. Generally, Revi performs scheduled maintenance work on the Revi service at night, at regular intervals.

4.8. Registration with Revi involves the creation of a customizable store page where opinions about the business are collected. This public page is indexable by default unless the client prefers that the page be invisible to Google.

4.9. Revi includes a review moderation service where the company is contacted by customers who have left a negative review. This mediation service only facilitates communication between the parties to reach an agreement, and if possible, achieve customer satisfaction with a subsequent modification of the review content at the customer’s discretion.

4.10. Revi also offers a public Q&A service aimed at improving knowledge about the product and company. These questions are also subject to a moderation process regarding their content.

5. Prices, Billing, Payment, and Refunds

5.1. For the establishment of the Revi rating system, the company does not have to pay a setup fee at the start of the contract period, only the chosen monthly fee. If the company upgrades to the Pro, Premium, or Unlimited version, it must cancel the current service and then subscribe to the higher (or lower) value service. In this case, the comment history from the previous version remains intact. If there is a software change within the company that is not attributable to Revi and the software is supported by Revi, no additional payment will be required. If the software is not supported by Revi, we cannot guarantee full functionality of the service, and it will be the responsibility of the contracting company.

5.2. For the use of the Revi rating system, the company will pay the agreed fee each month, exactly on the same day of the month as the first payment, unless an advance annual payment has been agreed upon.

5.3. Accepted payment methods: for the payment of the contracted monthly fees, credit cards and PayPal payments are accepted. For annual subscriptions, in addition to these payment methods, Bank Transfer is also accepted.

5.4. In addition to the agreed fee, if the company requires exceeding the agreed volume of ratings, the company will pay a supplement for a package of ratings that varies in number and price, invoiced exactly on the same day of the month as the extension is made. This also applies to companies that have agreed to an annual payment. The amount of the fee and the order volume are based exclusively on the agreed volume of services according to the requested Revi service.

5.5. By concluding the contract, the company irrevocably authorizes Revi to charge the payments due at the expiry of each subscription to the account via direct debit or credit card payment, unless otherwise agreed in writing. If the bank account does not have sufficient funds, the credit institution holding the account has no obligation to pay. In the direct debit process, partial payments are not made.

5.6. To cover the risk of credit collection, Revi reserves the right to restrict the choice of payment methods.

5.7. The setup fee is payable immediately after receipt of the invoice, with a due date according to the designated payment deadline. Monthly fees are due 30 days after each payment, unless otherwise agreed in writing. Payment will be formalized upon receipt of the funds.

5.8. In case of delayed payment, Revi is authorized to reduce the subscription and temporarily convert it to a Revi Free subscription.

5.9. Revi expressly reserves the right to block the company's rating profile and to withhold services while the company is in arrears with payment of the accrued fees.

5.10. Cancellation period for validly canceling the purchase of the service: You may cancel the purchase and receive a full refund within 14 days from the date of purchase. However, please note that if you start receiving customer reviews within this 14-day period, you will no longer be entitled to cancel or annul the purchase. Additionally, after this 14-day period, you will no longer be entitled to cancel your purchase for that month or receive a refund even if no reviews have been received for your store.

6. Obligations of the Company

6.1. If the data provided by the company during registration changes, the company is obligated to immediately notify Revi of these changes.

6.2. The company must not misuse the Revi rating system, particularly by creating a false impression with positive reviews, whether done personally or by request. The company must not undertake any actions that result in negative reviews being excluded from the system. At the same time, the company must not modify or falsify the reviews obtained from customers due to the review control system used by Revi, where only one review per actual customer purchase can be submitted.

6.3. The company will refrain from engaging in activities intended to disable, manipulate, or hinder the use of the Revi rating system.

6.4. The company is required to protect and maintain the confidentiality of access data to Revi (username, account password, and interface password) against unauthorized use by third parties. It must immediately inform Revi if it reasonably suspects that there has been unauthorized use.

6.5. The company is not authorized to deposit, offer, or distribute any content for download on websites associated with the Revi rating system that is illegal or immoral, especially discriminatory, racist, inciting violence, or pornographic content.

6.6. The company is personally responsible for how it addresses customers regarding the possibility of rating, as well as for obtaining consent from its end customers and for its data protection statement. Revi assumes no responsibility in this regard.

6.7. Revi commits to reflecting real reviews about the store or products without any censorship, and only when these come from real purchases verified through the Revi control system. These reviews can only be modified by the author of the review, either independently or with the help of an open mediation process.

6.8. Each review is linked to a real user who can be contacted. In the case of a negative review, Revi will mediate between the store and the consumer to resolve the conflict, always anonymously and without disclosing personal data beyond what is included in the review itself.

6.9. Reviews and their content must not violate applicable laws or regulations. In particular, it is illegal to use racist, sexist, defamatory, or offensive language that infringes on someone's privacy, reproduces private conversations, or uses copyrighted works. Reviews should also not address topics unrelated to the review itself.

6.10. Revi and its system are not responsible for situations resulting from its use, including failure to open review requests, or losses of traffic or sales due to poor ratings from reviews.

6.11. Revi cannot guarantee the perfect functioning of the platform due to the inherent nature of computer systems and failures resulting from the various technical segments that make up the Revi system.

6.12. A review about a brand may be rejected if it is considered inappropriate, defamatory, or unacceptable in terms of assault on honor, if there is evidence that it may be a false review, if it does not refer to the brand itself, is biased, or has the intention of manipulating values.

Reviews may also be rejected if they contain personal data, mention competitors, evidence lack of product testing, are spam, or violate publishing laws that Revi must adhere to.

Finally, a review may be rejected if the author contacts Revi to retract, modify, or delete the published review.

7. Client Obligations

At the time of signing the contract, the client agrees to these terms of service and obligations.

7.1. The client agrees to accept all types of evaluations, though they may report and respond to them if they consider them unjustified, as well as initiate a mediation process. They must trust Revi’s quality guidelines when accepting final decisions regarding the legality of a review.

7.2. The client is responsible for the use and security of their username, password, and access codes, and for any misuse by third parties. In case of loss, the client must promptly notify Revi to take appropriate measures. In the event of unauthorized use, new access codes may be issued to the client.

7.3. The client is responsible for their website access and all internal management required to keep their Revi installation operational.

7.4. If the client fails to meet any of their obligations, Revi has the right to suspend their account until the dispute is resolved amicably or judicially.

7.5. Payments for both annual and monthly plans must be made in euros and should not be delayed at the time of contracting or renewal. In case of payment error, multiple retry attempts will be made up to a maximum of 7 days from the predetermined payment date. If payment cannot be completed, the account will switch to 'Free' status.

7.6. Consumers must meet certain conditions to be able to submit a review. These conditions are being a natural person, not being in a conflict of interest with the company, and having had a real experience with the product or service.

8. Intellectual Property

8.1. Both the intellectual property of the Revi brand and the Revi widgets and solution are owned by Revi.

8.2. The client agrees not to disseminate or transmit information that infringes any intellectual or industrial property rights, nor any that constitutes a criminal offense.

8.3. The client grants Revi, gratuitously, a non-exclusive, non-transferable, and non-assignable right to use, during the term of their contractual relationship, their name and logo on Revi's website and, in particular, in the client's testimonial. This also includes their name and logo.

8.4. The client guarantees that they are the owner of the trademarks under which they operate and ensures that the reproduction of the name or logo by Revi will not lead to any claims for damages resulting from the violation of third-party rights due to the use of the client's name and logo within the strict framework of their contractual relationship.

9. Processing of Personal Data

Particularly concerned with issues related to confidentiality and the protection of personal data, the Parties propose to define, in the terms of this clause:

The conditions, means, and purposes under which Revi carries out, on behalf of the Client, the processing operations of personal data of Consumers, as defined below. - The conditions, means, and purposes under which Revi carries out the processing operations of personal data of Consumers.

In any case, Revi commits to respecting the applicable legal regulations on the processing of personal data, and in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR). Moreover, the processing of personal data carried out by Revi to measure consumer satisfaction is not for commercial purposes. This processing is based on the legitimate interest of merchants to improve their services and consumer experience, which is permitted by data protection regulations.

In this context, consumers must be duly informed before their personal data is processed by Revi; their consent is not required. This information must be provided in the General Terms of Sale or Service Provision and in the Client's Privacy Policy, which must be accepted by the Consumer at the time of purchase or order through a clear positive action.

Therefore, the client must include a paragraph in both documents stating: 'By accepting this document, the Consumer acknowledges being informed that their Personal Data may be transmitted to Revi for the purpose of collecting their feedback following their order.'

Revi will use consumers' personal data only within the scope of its solution and solely for the needs of this solution. The personal information of the consumer is hosted by Dinahosting.

Revi will formally refrain from disclosing any personal or identifying information that allows for the identification of the consumer or that infringes on their privacy.

Consumers have the option to oppose the dissemination of this information to Revi by contacting: hola@revi.io. Since this paragraph is a generic model, the Client should adapt it as needed based on the specifics of their activity.

9.1. Processing of Personal Data of Consumers

1) Description of Processing: In order for the Solution subject to this contract to function and, in particular, for Customer Opinions to be collected and visible on the Internet, it is necessary for the Client to collect and process certain personal data of Consumers.

Indeed, Revi can only collect, under the conditions set out in Article 6 of these Terms, Opinions relating to the quality of the Client's Products and/or services after receiving the Consumer Database containing such Data.

In this way, the Client must provide Revi with, for each Consumer, the following personal data:

• Last Name
• First Name
• Email Address
• Order Date and Reference
• Purchase Date and Place (if purchased in-store)
• Product Name and Internal and International References (GTIN / ISDNF) of the Ordered Product

When an Opinion is submitted and, if applicable, during the Moderation process and for the operation of the 'Questions/Answers' module, Revi will collect, on behalf of the Client, the following additional data:

• Ratings given by the Consumer regarding their consumption experience
• Their comments and observations about their consumption experience
• Date and time of the Opinion submission
• The Consumer's responses to the Merchant’s comments regarding an Opinion
• The Consumer's responses to questions asked by Internet users on the Client's website

Consumer Data made public through the publication of an Opinion or in response to a question from an Internet user will be limited to the following Data:

• First Name
• First Letter of Last Name
• Ratings and Comments
• Date and Time of the Opinion Submission
• Order or Purchase Date
• Purchased Product
• Place of Purchase (if purchased in-store)
• Ratings Given by the Consumer
• Consumer's Comments and Observations
• Consumer's Possible Responses to Merchant's Comments on an Opinion
• Consumer's Possible Responses to Questions Asked by Internet Users on the Client’s Website
• Any additional non-mandatory personal information that the Consumer has chosen to provide

The purposes of this process, which the Client determines under their responsibility, are as follows:

• Access to and use of the Solution
• Management of the Solution's operation and optimization
• Collection and publication of Opinions on the Client's website and search engines, including Google
• Establishment of Revi's Testimonial
• Verification, identification, and authentication of transmitted data and, in particular, verification of the authenticity of the Opinion
• Compliance with the Opinion collection service and Revi's Moderation process
• Provision of support services
• Application of the Terms of Service (CGU) and Privacy Policy (CGP)
• Data analysis, auditing, and identification of usage trends
• Conducting marketing and statistical analyses
• Control and prevention of fraud, malware, and security incident management
• Development of new Products and services
• Exercise of any recourse aimed at limiting damages in case of illegal action related to the use of the website
• Protection of the rights, confidentiality, security, and/or property of Revi and/or the Client, Consumers, or Third Parties
• Compliance with various legal obligations to which the Parties are subject, including:
• The European Regulation No. 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR)
• Directive 2005/29/EC of the European Parliament and Council of May 11, 2005, concerning unfair commercial practices by businesses in their dealings with consumers in the internal market, and amending Council Directive 84/450/EEC and Directives 97/7/EC, 98/27/EC, and 2002/65/EC.

Depending on the specific needs of the Client, Revi may, occasionally, process other categories of Personal Data such as age, phone number, consumer habits, and these may be made publicly accessible through the publication of the Opinion.

These additional Personal Data must be listed in an annex to these terms. This annex must specify the specific purposes for the collection and processing of this Personal Data. Revi may also process other Data that the Consumer has voluntarily chosen to provide at the time of submitting the Opinion.

2) Client's Obligations

It is reminded that the Client determines, under their full responsibility, the categories of Personal Data, as well as the means and purposes of the processing covered by this contract.

Thus, the Client acts as the 'data controller' within the meaning of Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (GDPR).

The Client must be able to justify the information provided to the Consumer regarding the processing of their Personal Data, at all times and upon simple request from Revi.

The Client will be solely responsible to the Consumer for any omitted, inaccurate, incorrect, or omitted information regarding their Data.

The Client agrees to:

• Respect, both before and throughout the duration of the processing, the laws and regulations applicable to the protection of Personal Data, particularly the GDPR.
• Inform Consumers, before each Order, about the processing covered by this contract, especially regarding the sharing of some of their Personal Data with Revi.
• Document in writing any new instructions related to the processing of Personal Data.
• Ensure the accuracy and authenticity of the communicated Data, as well as its confidentiality.
• Ensure that individuals authorized to process the Data are committed to maintaining confidentiality or are subject to a confidentiality obligation.
• Ensure that Consumers can effectively exercise all the rights they have under the GDPR.

Revi reserves the right, without the Client being liable, to refuse any instruction from the Client that may constitute a violation of applicable regulations, particularly the GDPR.

When a Consumer exercises any of their rights with the Client, the Client must inform Revi within 48 hours.

3) Obligations of Revi

It is noted that Revi acts as the 'Processor' for the Client within the meaning of Article 28 of Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 (GDPR), and is authorized to process the Consumers' Personal Data on behalf of and as directed by the Client.

In this capacity, Revi undertakes to:

• Respect, both before and throughout the duration of the processing, the laws and regulations applicable to the protection of Personal Data, particularly the GDPR.
• Inform Consumers, again before the submission of each Opinion, about the processing covered by these Conditions.
• Process Consumers' Data solely for the purposes outlined above.
• Process Data in accordance with the Client's instructions and, in particular, based on the provisions of these Conditions.
• Ensure the confidentiality of the Data, except for information that Consumers have chosen to make public, particularly when publishing an Opinion.
• Retain Data only for the strictly necessary duration to fulfill the purposes outlined above.
• Ensure that individuals authorized to process the Data are committed to maintaining confidentiality or are subject to a confidentiality obligation.
• Implement organizational, technical, software, and physical measures to protect Data from alterations, destruction, and unauthorized access.
• Ensure that Consumers can exercise all their rights under the GDPR:
• Right of access, rectification, erasure, objection, restriction of processing, and data portability.
• Inform the Client of any personal data breaches within a maximum of 48 hours from becoming aware of them.

It should be noted that when a Consumer exercises one of their rights with Revi, Revi must inform the Client within 48 hours.

4) Subcontracting

Considering the technical constraints associated with the operation of the Solution and to enhance, in the Client's interest, the visibility of the Opinions, the Client authorizes Revi to engage subcontractors and partners of its choice, whose list and contact details can be provided to the Client upon request via email to: hola@revi.io.

Revi may also engage other subcontractors or partners as deemed appropriate, provided that the Client is informed in advance and has an eight (8) day period to raise any objections.

Revi ensures that all its subcontractors or partners comply with the Client's obligations and instructions arising from these Conditions and provide sufficient guarantees regarding the implementation of adequate technical and organizational measures, so that the processing complies with the applicable regulations and, in particular, the GDPR.

9.2. Processing of the Client's Personal Data

In the context of executing these Conditions, Revi may collect certain Data from the Client related to the responsible person within the company and any individual who has access to the Solution.

The basis, methods, and purposes related to this collection and processing are defined in Revi's Privacy Policy.

10: Complaints - Request for Information

Revi will make every effort to respond to all complaints and attempt to resolve any disputes. Any inquiries or claims can be directed to the following address: hola@revi.io

11. Consequences of Abusive Use

If the obligations described in Section 4 are breached, Revi is authorized to block access to the Revi rating system either partially or entirely, to technically prevent the display of the rating profile on the client's websites, or to terminate the contract without prior notice. Revi's rights to claim damages remain unaffected by this.

12. Warranty and Liability

12.1. Revi is liable for damages caused by itself or its employees due to intentional misconduct or gross negligence.

12.2. Revi does not guarantee that the Revi rating system will be available, accessible, and error-free at all times. Delays or failures in access and transmission may occur due to technical circumstances over which Revi has no control.

12.3. Revi excludes liability for breaches of obligations due to slight negligence, provided that such breaches do not relate to essential contractual obligations, health or physical integrity, or affect rights under product liability legislation. The same applies to breaches of obligations caused by auxiliaries.

12.4. In the event of a slight negligence breach of an essential contractual obligation, liability is limited to the total amount paid by the company for using the Revi rating system during the contract period and to damages that normally arise within the framework of the contract. Liability for atypical contractual damages, defects, and loss of profit is excluded.

12.5. All technical information provided by Revi and all advisory services provided by Revi that are not part of the agreed contractual services are provided free of charge and with the exclusion of any liability.

12.6. Revi cannot be held responsible for a decline or stagnation in sales following the implementation of Revi due to negative customer reviews and the failure of the Dialogue Platform. Similarly, Revi is not liable for software failures due to installation at the company, possible server failures, and their consequences.

12.7. Revi does not guarantee that the website where Revi operates will always be available.

12.8. The company exempts Revi from any claims for damages, liability rights, and all costs incurred due to a final customer of the company claiming that the dialogue failed, that a review was not activated or not activated immediately upon the company’s request, or that the company did not adequately inform its final customers about the voluntary nature of providing reviews, the process, timing, or the conciliation procedure in case of a negative review and data transmission. Revi informs that the Customer Dialogue Platform in no way replaces consumer protection legislation in e-commerce (§ 312b et seq. Spanish Civil Code). Revi has no responsibility if a customer does not rely on such legislation.

13. Final Provisions

13.1. The competent jurisdiction for all potential disputes arising from the contractual relationship between Revi and the company is Valencia.

13.2. The relationship between Revi and the company is governed exclusively by Spanish law.

13.3. The Certification Page where customer reviews are published is and will remain the property of Revi. Consequently, Revi is authorized to publish these reviews on search engines and social networks.

13.4. The company and Revi will provide the necessary information and documents, including any type of data, for the execution of the service contract. These will be treated as strictly confidential and will only be accessible to the personnel responsible for the execution. Unless Revi needs to process this information for the performance of any services derived from the contract, personal data will always be protected by the legal provisions related to Revi's Privacy Policy. The personal data transmitted to Revi will be stored and used only within the framework of the contractual relationship. Data will not be provided to third parties not involved. Revi indicates that the provision of personal data is voluntary. Additionally, Revi provides the right to withdraw consent, meaning personal data can be deleted at any time.

13.5. Changes to these general terms and conditions and prices will be communicated to the company in writing. Changes are considered accepted if the company does not reject them in writing. Revi will specifically indicate this consequence in the communication. Cancellation must be received within two weeks from the receipt of the communication.

13.6. Statements and cancellations related to the contract will only be valid if made in writing.

13.7. If any provision of these terms of use is invalid, it will not affect the other provisions. The invalid provision should be replaced by another that, as far as possible, legally approximates the objective and meaning of the invalid provision.