English原文
My package was lost by the shipping company, but a Topgay representative were very helpful in the process of trying to find my package and receiving a refund. The situation was resolved fast. I would still order from the company in the future.
Dear Mr Gooden, we sincerely apologise for UPS misplacing your parcel. As soon as we found out from your review about the problem you were experiencing, we lodged a complaint with UPS and sent you an email offering a refund. After receiving your reply, we made the refund as agreed. As the problem occurred due to circumstances beyond our control, we strove to find the best solution possible. If you still have any queries please feel free to contact us by email, whatsapp or phone. We are always happy to be of help.
Regina.
Customer service.
TOPGAY Team.