How Revi moderates reviews

This page explains where the reviews published on Revi come from, what content is not allowed, how we moderate and how you can report a specific piece of content.

Where do reviews come from?

Most native reviews come from an invitation sent after a recorded purchase or experience. In enabled channels, a one-to-five-star rating is required and the comment is optional. Google copies and imported reviews are identified by source and are not presented as if they originated from a native Revi invitation.

Who may submit a review

In channels subject to this rule, you may submit a review if you acquired or used the product or service during the previous 30 calendar days; day 30 is included. The absence of a comment does not change the checks or calculation of the rating. If the available date does not itself establish delivery or use, we may request further information or human review.

Neutral 2-hour waiting period

A validly received new native review is not published before 2 hours have elapsed from its recorded receipt, whatever its rating and whether or not it has a comment. Once the period ends it is scheduled for publication; processing may complete shortly afterwards. The wait is not approval and a separate restriction may prevent publication. It does not apply to Google copies or imported reviews.

What cannot be published

We do not allow defamatory content or false information, personal data of third parties, hate speech or threats, content intended to deceive or manipulate the platform, intellectual property infringements, child sexual abuse material, spam or covert advertising, or reviews that do not correspond to a genuine experience.

How we moderate

Revi never edits the content of a review: only its author can modify it. We may unpublish it if it breaches our rules or the law, after a verification based on objective criteria. The removal is communicated to the author with reasons, stating the facts, the ground, whether automated means were used and how to request a review.

We use automation to validate formal data, detect duplicates or possible manipulation patterns, calculate deadlines, prioritise reviews and prepare drafts. It does not decide by itself to remove content, determine illegality, resolve an appeal or handle a sensitive exception. Those decisions require effective human involvement, and the communication states whether automated means were used as support.

Every removal or restriction is decided by a qualified person. Objective checks—such as matching a stated order or detecting a possible duplicate—may be automated to gather evidence and prepare a recommendation, but do not execute a material measure by themselves. The decision is recorded, reasoned and open to review.

How to report content

A flag icon appears next to each review and question. The notice form can be used without creating an account, but no account does not mean anonymous: we request the name, email address and information needed to assess the notice, unless a legal exception applies. We confirm receipt once the notice has been durably recorded and later communicate a reasoned decision with the available review options. Abusive or bad-faith use of the channel may result in proportionate measures against that use.

What if the problem is an entire business?

If you believe a business is misusing Revi as a whole (buying fake reviews, offering incentives in exchange for reviews, impersonation, or only inviting satisfied customers), do not report it review by review: use the business misuse report channel.

Not sure which channel to use?

If you are not sure how to act in your case, start with the guidance page: what happened to you?.

Are you a business?

If you disagree with legitimate criticism, you may reply publicly and, where available, request mediation. The unlawful or rule-breaking content notice channel is free and separate from any paid product. A Google copy may be notified locally to Revi; to act on the original, use Google’s channel. A Revi decision affects only the hosted copy. Imported reviews are not an indivisible block: action on an individual review requires substantiated grounds and a human decision, without selective removal based on rating.

Issues with a shop

If your problem is with a shop (a paid order not received, for example) rather than a specific review, this is not the right channel: see how Revi handles issues with shops in our incidents process.

Contact

For any question about content moderation you can write to us at hola@revi.io. This process falls under the notice-and-action obligations of Regulation (EU) 2022/2065 (Digital Services Act).