Business Contract Terms

This document governs the general terms and conditions for contracting the products and services offered through the website https://revi.io, owned by REVI DIGITAL S.L., with Tax ID B23839574 and registered address at Calle Gaudencia Torres 9 16, 46015, Valencia, (Spain), hereinafter referred to as "Revi".

Acceptance of these conditions through the registration and/or contracting process implies that the Client has read, understands and fully accepts the content of this document, that they have the legal capacity to contract on their own behalf or on behalf of the entity they represent, and that they assume all obligations arising from this contract.

The services offered through the website are directed exclusively at business owners and professionals in the exercise of their economic activity, and consumers and end users are expressly excluded.

0. Definitions

For the purposes of these General Terms and Conditions, the following definitions shall apply:

• Revi: Platform owned by REVI DIGITAL S.L., which provides technological tools for the collection, management, display and mediation of verified customer reviews for companies that offer products or services online and offline.
• Client: Legal entity, self-employed professional or entity with legal capacity to contract, who contracts Revi's services for their own business or professional activity.
• End User: Natural person who makes a purchase at a business managed by the Client and who may submit a review about the product or service received.
• Review: Written evaluation and score submitted by an End User about their shopping or service experience with the Client's product or service.
• Revi Platform: Set of technological solutions offered by Revi, accessible through the domain revi.io, including integration modules, API, review collection system, display tools and certification pages.
• Widget: Visual element provided by Revi that can be integrated into the Client's website to display ratings.
• Free Plan: Basic free plan of the Revi Platform, activated by default upon registration and at no cost to the Client, with limited functionalities.
• Paid Plans (Pro, Premium, Unlimited): Advanced versions of the Revi Platform, contracted through monthly or annual subscription, offering additional functionalities and technical services according to the contracted level.
• Contract: Contractual relationship established between Revi and the Client once these General Terms and Conditions have been accepted, through online acceptance during the sign-up or subscription process for any plan.
• Personal Data: Any information relating to an identified or identifiable natural person, as provided in Regulation (EU) 2016/679 (GDPR).
• Moderation: Mediation service offered by Revi that allows the management of negative comments by facilitating contact between the Client and the End User, without Revi altering the content of the reviews.
• Certification Page: Public page managed by Revi that displays verified reviews from end users about the Client, indexable by search engines unless otherwise indicated by the Client.

 

1. Identity of the Parties

This contract is entered into, on one hand, by Revi, and on the other, by the Client, understood as the legal entity or professional who, through the registration process and creation of an account on the Revi platform, contracts any of the available services.

The Client is responsible for providing truthful, complete and up-to-date data during the registration process, as well as for diligently safeguarding their access credentials (username and password). Any unauthorized use of said credentials shall be the exclusive responsibility of the Client, who must notify Revi, as promptly as possible, of any improper access or loss of control over their account.

2. Purpose of the Contract

The purpose of this contract is to regulate the terms and conditions applicable to the provision of services offered by Revi, consisting of the development, implementation and management of technological solutions aimed at the collection, moderation, display and analysis of verified consumer reviews, within the framework of commercial activities carried out by companies using the platform.

These services are intended for companies and professionals with economic activity, both online and offline, who wish to enable a reliable system of end-customer reviews about the products or services they offer.

The contracting of services is formalized electronically through the website https://revi.io, through the express acceptance by the Client, who must check the corresponding box during the sign-up and acceptance process of these General Terms and Conditions.

The contractual relationship is configured as a service provision subject to financial consideration —except in the case of the free plan— in accordance with the rates, conditions and functionalities published and updated on the website. This contract also governs the access, configuration, use and limitations of the Revi ratings system, as well as the rights and obligations of both parties.

3. Contracting

To access the services offered by Revi, the Client must previously register through the website https://revi.io, by creating a user account. The sign-up process involves voluntarily providing the required identification and contact details, which must be truthful, up-to-date and complete.

During registration, the Client must set an email address and password. The Client undertakes to use said credentials diligently, not to share them with unauthorized third parties, and to immediately notify Revi of any suspected misuse, loss or theft, so that a preventive account block can be carried out.

Revi provides various service plans, the content, scope and price of which are detailed on the official website. The free plan ("Free") is activated by default upon completing registration. The Client may at any time subscribe to higher plans (Pro, Premium), which may have a monthly or annual duration. These subscriptions are automatically renewed for the same contracted period, unless cancelled in advance by the Client, which can be managed from the control panel in the client area. Cancellation does not entail any penalty or additional cost, but does not imply partial or full refund of the amount already paid for the current period.

At the end of a paid subscription, if not renewed, the account will automatically revert to the "Free" plan, retaining the history of reviews collected to date, at no cost.

3.1 Conclusion of the Contract

These General Terms and Conditions (hereinafter, "GTC") are directed exclusively at legal entities, self-employed professionals or entities with economic activity, in accordance with the provisions of article 14 of the Civil Code.

Acceptance of these GTC is formalized by checking the corresponding acceptance box during the online contracting process, which constitutes a legally binding contract between the Client and Revi. This acceptance also implies that the Client declares to be acting within the framework of their economic or professional activity.

During contracting, the Client must provide the required information, including: tax identification data, contact information, ecommerce system used, and payment data, in the case of choosing a paid subscription plan.

The conclusion of the contract implies authorization for Revi to process certain data related to the Client's products and transactions, excluding in all cases personal data of consumers, except as established in the data protection clauses of this document.

3.2 Duration and Termination of the Contract

The contract enters into force once the Client has correctly completed the sign-up process, accepted these GTC, and where applicable, made the corresponding payment. The duration of the contract will depend on the plan chosen by the Client (monthly or annual) and there is no mandatory commitment period, unless expressly indicated during the contracting process.

The Client may cancel their subscription at any time from their user panel, effective at the end of the current period, provided that the cancellation is made before the automatic renewal date. This cancellation implies the termination of the right to use the Revi system with the advantages of the cancelled subscription at the end of said period.

Revi reserves the right to terminate the contract early, without prior notice, in the following cases:

• Serious or repeated breach of the Client's obligations established in these GTC.
• Non-payment or delay in paying the corresponding fee.
• Fraudulent, abusive or unlawful use of the contracted services.

In the event that the Client upgrades to a higher plan during the term of the contract, the charge will be made immediately, and the new billing cycle will begin from the date of such change.

3.3. Right to Discontinue the Service

Revi may, for technical, strategic, economic or business reorganization reasons, discontinue totally or partially any of the plans or functionalities offered, as well as cease service provision, upon notification to the Client with a minimum notice of 30 calendar days. In such case, if there is a paid period not yet consumed, the corresponding proportional amount will be refunded.

The Client shall not be entitled to additional compensation for lost profits or indirect damages arising from such discontinuation.

Revi may modify functionalities when necessary to adapt to regulatory or legal changes without this generating a right to compensation.

3.4. Right to Suspend the Service

Revi may cancel accounts that remain inactive for a continuous period of more than 18 months, upon prior notification to the account holder with a minimum advance notice of 15 days.

3.5. Right of Future Business Assignment

Revi may assign this contract or subrogate its contractual position to any company of its group or to a third party in the context of a corporate transaction (merger, spin-off, transfer of business unit or sale of assets), upon prior notification to the Client.

4. Services

4.1. Technical Integration

Revi provides integration modules developed specifically for the main content management systems (CMS) on the market, such as WordPress, PrestaShop, Magento, among others, in order to allow autonomous and simple installation of the ratings system.

In cases where the Client does not have a compatible CMS, Revi offers an API that allows custom integration through technical development by the Client or their team. For paid subscription plans, Revi provides a specialized technical assistance service that can offer support during the integration process.

Since Revi cannot guarantee compatibility with all possible technical environments, it is the Client's responsibility to verify, prior to contracting, the feasibility of integration with their ecommerce system or website.

4.2. Types of Service

Revi offers different service plans adapted to the needs and volume of activity of each Client. Currently, the following are available:

• Free Plan: free version with basic access.
• Paid Plans: Pro and Premium, with additional features described on the official pricing page: https://revi.io/es/pricing.

4.3. Software Access and License of Use

Upon formalization of the contract, Revi grants the Client a non-exclusive, non-transferable and limited license of use for the duration of the contract, to access the Revi ratings management system. This license includes access to the functionalities corresponding to the contracted plan, with the aim of collecting, managing, responding to, displaying and moderating verified reviews from their end customers.

4.4. Content and Scope of the Service

The exact and updated scope of functionalities offered by Revi will always be available for consultation at https://revi.io/es/pricing.

4.5. Review Verification

Revi incorporates a prior verification system that ensures that published ratings have been made by real customers following a transaction. Validated reviews are included on the Client's public Certification Page, accessible from the platform itself.

4.6. Widgets and Revi Seal

Revi provides the Client with various customizable widgets. These visual elements can be integrated into the Client's website. Their use is subject to compliance with the technical and behavioral requirements established by Revi.

4.7. Technical Infrastructure and Maintenance

The Revi system operates on a redundant and secure infrastructure network, which guarantees the continuity and availability of the service under normal conditions. Revi performs planned maintenance work, generally during nighttime hours, with the aim of improving the performance and stability of the platform. The Client will be notified in advance in case of significant service interruptions.

4.8. Public Certification Page

Upon service activation, a personalized public store page will be automatically generated for the Client, where verified reviews are collected and displayed. This page is indexable by search engines by default, unless the Client expressly requests its exclusion.

4.9. Moderation and Mediation of Negative Reviews

Revi includes a moderation and mediation service that allows the Client to establish a communication channel with users who have submitted negative reviews. This function is neutral and facilitative in nature, and is aimed at reaching an amicable resolution. The modification or withdrawal of the review can only be carried out at the voluntary decision of the author.

4.10. Questions and Answers Service

Revi also offers a public questions and answers functionality, designed to improve the information available about the Client's products or services. Both questions and answers are subject to a prior moderation process to ensure compliance with usage rules, legality and respect for third parties.

4.11. Integrations with Google Services

Revi provides the Client with various integrations with Google services that amplify the visibility and effectiveness of the ratings collected through the platform:

• Google My Business: Verified ratings from Revi can be synchronized with the Client's Google My Business profile, helping to improve their local presence and the perception of trust by consumers.
• Google Ads (Review Extensions): Revi enables the linking of verified reviews with active advertising campaigns on Google Ads, facilitating the automatic generation of review extensions in ads, in accordance with Google's policies and provided that the requirements demanded by the platform are met.
• Google Search (Rich Snippets and SEO): Revi's certification pages and integrated widgets may include structured markup (Schema.org) that allows the display of stars and ratings in search results, improving the Client's CTR (click-through rate) and organic positioning, provided that Google allows and correctly detects such structure.

These integrations are subject to the technical requirements and conditions imposed by Google, as well as the functionalities available according to the contracted plan. Revi does not guarantee the automatic acceptance of such integrations by Google nor their maintenance over time, as they depend on external factors beyond its control.

5. Prices, Billing, Payment and Refunds

5.1. General Economic Conditions

The contracting of Revi's services does not entail the payment of a sign-up fee, unless expressly stated in the corresponding commercial offer. The Client only needs to pay the periodic fee (monthly or annual) associated with the selected plan (Free, Pro, Premium), according to the rates published at https://revi.io/es/pricing.

The stated prices do not include applicable indirect taxes (VAT or others), which will be added in accordance with current regulations.

Plan changes may be made at any time. In the case of upgrading to a higher plan, the new charge will be applied immediately and the billing cycle will be adjusted accordingly. The history of ratings will be maintained intact during the plan change.

In the event that the Client changes their ecommerce system to another compatible with Revi, no additional charges will be generated. However, if the new system is not supported by Revi, the Client will assume the risk of technical limitations or incompatibility, without this giving rise to any liability on the part of Revi.

5.2. Billing and Periodicity

The fees corresponding to the use of the Revi system will be invoiced in the following ways:

• Monthly, charged on the same day of each month relative to the first payment date;
• or Annually, in the case of agreed advance payment for the entire contractual period.

5.3. Accepted Payment Methods

The available payment methods are:

• Credit or debit card;
• PayPal (for monthly or annual payments). Currently not available for new subscriptions.
• Bank transfer (only available for annual plans and upon request).

Revi reserves the right to limit payment options based on the Client's credit risk or history of non-payment.

5.4. Additional Services and Review Bundles

If the Client exceeds the volume of reviews included in their contracted plan, they may purchase additional bundles, the number and price of which will be available in the Panel. Such bundles will be invoiced and charged automatically on the same day the extension is formalized.

5.5. Payment Authorization

By accepting these General Terms and Conditions, the Client irrevocably authorizes Revi to automatically charge the amounts due to the designated payment method, unless expressly agreed otherwise. Revi is not obliged to make partial charges or to retry the charge indefinitely in the case of insufficient funds.

5.6. Non-Payment and Consequences

In the event of delay or non-payment, Revi shall be authorized to:

• Temporarily reduce the contracted plan to "Revi Free" mode, limiting access to certain functionalities;
• Block the publication of the Client's ratings profile until the situation is regularized;
• Terminate the contract early, as provided in clause 3.2, if non-payment persists.

5.7. Refund Policy and Right of Withdrawal

The services offered by Revi are directed exclusively at professionals and companies acting within the framework of their economic or professional activity. Consequently, the right of withdrawal provided for in consumer and user protection regulations is not applicable. However, Revi grants the Client, on a strictly commercial and voluntary basis, an initial cancellation guarantee of fourteen (14) calendar days from the date of activation of a paid plan.

This voluntary commercial guarantee will automatically become null and void from the moment the actual execution of the service has begun, understood as any of the following actions:

- The technical integration of the system into the Client's website or environment.
- The start of sending review requests to end consumers.
- The collection, verification or publication of any review.

From that moment, the Client expressly acknowledges that the service has begun to be executed and that they lose the right to avail themselves of this voluntary commercial guarantee.

In the event of valid cancellation within the indicated period and meeting the above conditions, Revi will proceed to refund the full amount paid using the same payment method used by the Client, within a maximum period of fourteen (14) calendar days from the request. After said period, no refunds will be accepted, without prejudice to the Client being able to cancel the automatic renewal as provided in clause 3.2.

6. Company Obligations

6.1. Data Updates

The Client undertakes to keep the data provided during the registration process up to date at all times. In the event of any modification, they must notify Revi immediately through the designated channels.

6.2. Proper Use of the Ratings System

The Client shall refrain from using the Revi system in an abusive or fraudulent manner, and undertakes not to submit or commission false, manipulated reviews or reviews that generate a misleading perception of the quality of their products or services. In particular, the following are prohibited:

• Submitting reviews in their own name or on behalf of third parties without a real purchase.
• Preventing or hindering the publication of negative reviews.
• Altering, deleting or modifying ratings submitted by consumers, except through the designated mediation channels and only at the initiative of the author.

Revi has automatic and manual verification systems that limit the possibility of submitting more than one review per confirmed purchase.

6.3. Prohibited Conduct

The Client may not carry out technical or human actions that interfere with the proper functioning of the Revi system, such as:

• Manipulation of source code or APIs.
• Mass generation of simulated or automated traffic.
• Attempts at unauthorized access to restricted areas.

6.4. Confidentiality of Credentials

The Client is solely responsible for safeguarding their username, access password and API or integration keys. They must ensure their diligent and confidential use, and notify Revi immediately of any reasonable indication of loss, misuse or access by third parties.

6.5. Prohibited Content

The Client may not associate the Revi system with websites, products or services that contain or promote illegal or immoral content, including but not limited to:

• Racist, xenophobic, homophobic, sexist or defamatory material.
• Content that glorifies violence, incites hatred or violates the dignity of persons.
• Pornographic, obscene or unlawful material.

6.6. Responsibility towards Consumers

The Client is solely responsible for their direct relationship with consumers, including:

• Communications made on behalf of their brand in relation to review requests.
• The inclusion of the necessary clauses in their Privacy Policy and Terms of Sale, adequately informing about the collection of data for review purposes.

The Client may add a section similar to this in their terms:

Data Processors and External Services
To manage, verify and publish genuine reviews of our products and services, we transfer some data (name, email address, order number and details of the product purchased) to Revi.io, a platform specializing in verified reviews. This transfer is made solely for the purpose of sending a review request and ensuring that the reviews come from real customers.

Revi.io acts as a data processor, complying with all obligations established by the GDPR, and data is processed exclusively within the European Economic Area. This document acts as a data processing agreement in accordance with art. 28 GDPR.

Revi shall not be liable for any failure by the Client to inform consumers or to obtain appropriate consent on their website.

6.7. Commitment to Review Authenticity

Revi undertakes to only reflect authentic ratings, submitted after a verified real consumption experience. Reviews are not censored or altered, and can only be modified or deleted by the author, either on their own initiative or through a mediation process facilitated by Revi.

6.8. Anonymity and Mediation

Each review is linked to a real consumer. In the case of negative reviews, Revi may act as a neutral and anonymous mediator between the Client and the consumer, without in any case revealing the personal data of the author beyond what they have voluntarily published.

6.9. Content of Reviews

The Client acknowledges that reviews published by consumers must not violate current legislation, including but not limited to:

• Defamation, slander or attacks on honor.
• Discriminatory or offensive language.
• Disclosure of personal data or private conversations.
• Infringement of copyright or mention of competing brands.

Revi reserves the right to remove or block reviews that violate these rules.

6.10. Limitation of Revi's Liability

Revi does not guarantee specific results from the use of its system, and shall not be liable for:

• Non-opening or low response rate to review requests.
• Loss of reputation, traffic or sales derived from negative ratings.
• The technical functioning of the platform in all possible environments or its continuous availability.

6.11. Technical Availability

Although Revi applies best practices for technical maintenance and redundancy, it cannot guarantee uninterrupted system operation, and is exempt from liability for incidents attributable to server outages, hosting provider errors or force majeure events.

6.12. Right of Moderation and Removal of Reviews

Revi reserves the right to reject or remove reviews when:

• They are proven to be false, defamatory or submitted with the intention of manipulating the score.
• They do not make genuine reference to the product or brand.
• They include personal data, mentions of competitors, offensive language or spam content.
• The author expressly requests the modification or deletion of the comment.

6.13. Force Majeure

Neither party shall be liable for breaches arising from force majeure causes, including, by way of example, natural disasters, governmental acts, massive telecommunications failures, labor disputes, widespread cyber attacks or any unforeseeable and unavoidable circumstance.

7. Operational Obligations of the Client

By accepting these General Terms and Conditions, the Client undertakes to fulfill the following specific obligations for the proper functioning of the contracted service:

7.1. Acceptance of Ratings

The Client undertakes to accept the publication of all types of ratings —positive or negative— provided they have been submitted in accordance with the conditions established in the Revi system and have passed the verification process.

If the Client considers a rating unfair or inappropriate, they may:

• Report it for review through Support;
• Respond publicly to it;
• Initiate a mediation process.

The Client accepts that Revi will act in accordance with its internal quality and moderation criteria, and acknowledges the validity of decisions made regarding the legality or admissibility of a review, provided that fundamental rights and current regulations are respected.

7.2. Access Management and Security

The Client shall be responsible for the use and confidentiality of all credentials associated with their account (user, password and API or integration keys), as well as for the use made of them by authorized or unauthorized third parties.

In the event of loss, leakage, theft or suspicion of unauthorized access, the Client must immediately notify Revi to proceed with blocking the account and/or generating new credentials.

7.3. Responsibility for Own Infrastructure

The Client is responsible for ensuring the proper functioning of their own website, as well as maintaining the technical integrations necessary for the use of the Revi system. This responsibility includes:

• Proper configuration of the Revi module or API.
• Stability of their server or CMS.
• Autonomy in content management and access.

Revi shall not be liable for errors arising from poor implementation by the Client or failures unrelated to its infrastructure.

7.4. Consequences of Non-Compliance

In the event of serious or repeated breach of the obligations established in these General Terms and Conditions, Revi reserves the right to:

• Temporarily suspend access to the service;
• Limit the publication of the Client's public profile;
• Terminate the contract early, as provided in point 3.2.

In any case, Revi will inform the Client of the reason for the suspension and may reactivate the service once the situation has been resolved amicably or judicially.

7.5. Payments and Delays

All payments must be made in euros (€) at the time of contracting or the corresponding renewal. In the event of failure in the automatic charge attempt, Revi will make periodic retries for a maximum period of 7 calendar days.

If payment cannot be completed within said period, the Client's account will automatically revert to "Free" status, retaining the history of ratings but losing the advanced functionalities of the contracted plan.

7.6. Conditions for Consumers to Submit Reviews

Although end consumers are not directly party to this contract, their participation in the Revi system is subject to compliance with the following minimum conditions:

• Being a natural person and of legal age (or having sufficient legal capacity in their jurisdiction).
• Not having a conflict of interest relationship with the company being rated (e.g. employees, family members, competitors).
• Having made a real purchase or consumption experience of the product or service being rated.

Reviews that do not meet these criteria may be rejected or removed by Revi.

8. Intellectual and Industrial Property

8.1. Ownership of Rights

All intellectual and industrial property rights related to the Revi platform, including but not limited to: software, source code, database structure, interfaces, modules, API, graphic design, logos, brands, visual elements, widgets and trust seals, are the exclusive property of Revi or authorized third-party licensors, and are protected by applicable Spanish and international legislation.

The contracting of the service does not in any case imply the assignment of intellectual or industrial property rights over such elements, beyond a limited, non-exclusive and non-sublicensable license of use, for the duration of the contract and solely for the purpose of accessing and using the contracted services.

8.2. Unlawful Use of Protected Content

The Client undertakes not to reproduce, distribute, publicly communicate, transform, decompile, reverse engineer or transmit to third parties, in any format, any content from the Revi platform, nor to use the services for purposes that infringe intellectual, industrial or image rights of third parties, nor that constitute a criminal or administrative infringement under current regulations.

8.3. Assignment of Use of Client's Trade Name and Logo

During the term of the contract, the Client grants Revi free and non-exclusive authorization to use their trade name, logo or brand in:

• Revi's website;
• Commercial presentations or success stories (testimonials);
• Communications for informational or promotional purposes, limited to identifying the Client as a user of the service.

This authorization is limited to the contractual context and does not imply assignment of rights. The Client may revoke this authorization at any time by written request.

8.4. Guarantee of Client's Rights Ownership

The Client declares and warrants that they are the legitimate owner of the brands, logos, trade names and other distinctive signs that they provide to Revi for use as per the above point. Furthermore, they exempt Revi from any liability towards third-party claims arising from the authorized use of such elements within the contractual relationship.

9. Processing of Personal Data

9.1. General Commitment of the Parties

The parties acknowledge the importance of personal data protection and undertake to guarantee compliance with current privacy regulations at all times, in particular, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and Digital Rights Guarantee (LOPDGDD).

Revi will act as data processor of the personal data that the Client provides for the provision of the service, while the Client will be the data controller, according to the terms defined in article 4 of the GDPR.

9.2. Obligation to Inform Consumers

The processing of consumers' personal data by Revi has the sole purpose of managing the review system and fulfilling the services contracted by the Client. Such processing is based on the legitimate interest of the Client to assess the satisfaction of their users and improve their products and services (art. 6.1.f GDPR), provided that the rights and interests of the data subject do not prevail.

It is the Client's responsibility to include in their General Terms of Sale and Privacy Policy a clause along the following lines (by way of guidance):

"By accepting this document, the Consumer acknowledges being informed that their Personal Data may be transmitted to the company Revi, for the exclusive purpose of requesting their opinion about the shopping experience."

The absence of this clause may constitute a breach by the Client as data controller.

9.3. Data Processed by Revi on Behalf of the Client

To execute the service, the Client may provide Revi with the following personal data of their end customers:

• First name and surname.
• Email address.
• Date and reference number of the order.
• Date and location of purchase (if physical).
• Product data (name, EAN, GTIN, internal reference).
• Notes, comments, date and time of review submission.
• Subsequent interactions in the mediation function or questions and answers.

Depending on the contracted plan or module usage, other data such as phone number or consumption habits may also be processed. In such case, a data annex specifying categories and specific purposes must be added.

9.4. Client's Obligations (Data Controller)

The Client undertakes to:

• Comply with the GDPR and LOPDGDD in all matters relating to the processing of their consumers' data.
• Inform data subjects clearly and prior to transfer to Revi.
• Ensure they have a valid legal basis for the processing (e.g. legitimate interest).
• Respond to any rights requests (access, rectification, erasure, etc.).
• Notify Revi, within a maximum of 48 hours, of any exercise of rights made by consumers in relation to data processed by Revi.

9.5. Revi's Obligations (Data Processor)

Revi, as processor, undertakes to:

• Process data only in accordance with the Client's documented instructions.
• Not transfer data to third parties, except by legal obligation or express authorization.
• Apply adequate technical and organizational measures to protect the confidentiality and integrity of data.
• Ensure that authorized personnel are subject to confidentiality obligations.
• Retain data only for as long as necessary for the provision of the service.
• Notify the Client of any security breach affecting personal data, within a maximum of 48 hours of detection.

9.6. Sub-processors and Data Hosting

Revi may use sub-processors for tasks related to hosting, maintenance or execution of the service, always ensuring that such providers comply with the GDPR. The Client may request in writing the list of active sub-processors at any given time.

In particular, data is hosted on servers managed by Dinahosting or any other provider located within the European Economic Area that offers adequate guarantees in accordance with the GDPR.

Revi will inform the Client in advance of any changes to its sub-processors, and the Client may object on justified grounds within 8 calendar days of such notification.

9.7. Client's Personal Data

In the context of contract execution, Revi may process personal data of the Client (contact persons, authorized users, billing, etc.) in accordance with its Privacy Policy, accessible at https://revi.io/es/legal/privacy.

10. Claims and Information Requests

Revi provides the Client with effective channels for handling incidents, queries and complaints related to the provision of contracted services.

The Client may submit any information request, complaint or claim through the email address:
hola@revi.io

Revi undertakes to acknowledge receipt and manage requests received within a maximum of 5 business days, making its best efforts to offer an effective and satisfactory solution within a reasonable timeframe.

In the event of a conflict not resolved amicably, the parties may resort to the competent courts as established in the jurisdiction clause of these General Terms and Conditions.

11. Consequences of Abusive Use

In the event that the Client engages in improper, abusive or conduct contrary to the obligations established in these General Terms and Conditions —especially as provided in sections 4 (Services), 6 (Client's Obligations) and 7 (Operational Obligations)— Revi reserves the right to apply, in proportion to the infringement, the following measures:

• Total or partial suspension of access to the Revi system and public visibility of the Client's profile in the media managed by Revi.
• Temporary or permanent deactivation of contracted functionalities.
• Early termination of the contract without prior notice and without right to reimbursement by the Client.
• Blocking of new reviews or restrictions on integration modules.

These actions may be taken automatically or following internal analysis, without prejudice to Revi's right to claim damages that may arise from the breach, whether through extrajudicial or judicial means.

12. Warranty and Liability

12.1. Revi's Liability for Damages

Revi shall be liable only for damages and losses caused directly and exclusively by fraud or gross negligence in the provision of its services, whether by the entity itself or by its dependent staff.

12.2. Technical Limitations

Revi does not guarantee that the ratings system will be available, accessible or error-free at all times. Given the technological environment in which it operates, interruptions, delays or failures in access or operation may occur that are beyond its reasonable control (for example, network outages, connectivity problems, technical maintenance or third-party server failures).

12.3. Exemption for Ordinary Negligence

Revi shall not be liable for damages arising from ordinary negligence when they do not affect essential contractual obligations.

12.4. Limited Financial Liability

In any case, Revi's maximum liability for damages arising from the contract will be limited, at most, to the total amount paid by the Client during the current contractual period and exclusively with respect to damages that are foreseeable and typical of the contract. The following are expressly excluded:

• Loss of profits or lost earnings.
• Atypical or indirect contractual damages.
• Failures attributable to the Client's own installations or to third parties unrelated to Revi.

In no case shall Revi's total cumulative liability towards the Client for any claim arising from this contract exceed the amount actually paid by the Client in the twelve (12) months prior to the event giving rise to the liability, or, if the contract has a shorter duration, the total amount actually paid up to that point.

12.5. Free Advisory

Any technical information, advice or recommendation provided by Revi that is not expressly included as part of the contracted service is offered free of charge and does not generate any contractual or non-contractual liability.

12.6. Exclusion of Liability for Reputation or Results

Revi shall not be liable for:

• A potential decrease in the Client's online sales or reputation associated with the publication of real and verified ratings.
• The stagnation, failure or non-activation of the mediation functionality or Dialogue Platform.
• The effects of legitimate negative reviews submitted by verified consumers.
• Consequences arising from incorrect technical installation of the Revi system by the Client.

12.7. Website Availability

Revi does not guarantee the uninterrupted availability of its website or its modules, although it will apply reasonable measures to minimize incidents and restore the service in the event of failure.

12.8. Exemption for Client's Information Liability

The Client exempts Revi from any liability arising from consumer complaints in the following cases:

• Non-activation or late activation of a requested rating.
• Absence of clear information to the consumer about the optional nature of the rating, the request procedure, timeframes or the existence of the mediation channel.
• Failure by the Client to fulfill their own legal obligations in the area of ecommerce or consumer protection.

Revi expressly informs that its review and mediation system does not replace legal complaint mechanisms nor exempt the Client from their own legal obligations towards consumers.

12.9. Data Download upon Termination

Once the contract has ended, the Client may request the export of their data within a period of 30 days. After said period, Revi may proceed to permanently delete it, unless there is a legal obligation to retain it.

12.10. Indemnification

The Client shall hold Revi harmless from any claim, sanction, fine, liability or cost (including attorney's fees) arising from:

• The Client's breach of applicable data protection, consumer or ecommerce regulations.
• Improper use of the Revi system.
• Third-party claims related to the Client's products or services.
• Inadequate information to the consumer about the request for reviews.

This indemnification obligation shall survive even after the termination of the contract.

13. Final Provisions

13.1. Applicable Law and Jurisdiction

These General Terms and Conditions shall be governed by and interpreted in accordance with Spanish law.

For the resolution of any dispute arising from the interpretation, execution or validity of this contract, the parties, both acting in the scope of their business or professional activity, expressly submit to the Courts and Tribunals of Valencia (Spain), expressly waiving any other jurisdiction that may correspond to them, unless a mandatory rule provides otherwise.

The Client expressly declares that they act within the framework of their business or professional activity, and that consumer and user protection regulations are not applicable.

13.2. Ownership of the Public Page

The Public Page at https://revi.io, where the verified ratings of end customers are published, is the exclusive property of Revi. Revi reserves the right to:

• Display ratings publicly.
• Index them in search engines.
• Disseminate them on digital channels and social networks, always in accordance with current legislation.

13.3. Confidentiality and Information Processing

Both parties undertake to exchange and process the information provided for the execution of the contract with strict confidentiality. This obligation extends to:

• Technical, commercial or strategic data exchanged.
• Personal information, subject in all cases to the provisions of the data protection clause and Revi's Privacy Policy.

Personal data transmitted to Revi will only be used for the agreed contractual purposes, and will never be transferred to unrelated third parties without consent or legal cause. The Client may exercise their right of erasure at any time.

13.4. Contractual Modifications

Revi may modify these General Terms and Conditions, as well as its rates, by notifying the Client in writing (email or via notice in the user panel).
Unless otherwise indicated, such modifications will be deemed accepted if the Client does not expressly object within fifteen (15) calendar days of receipt, provided that the modifications do not substantially alter the nature of the contracted service. In the event that the modification entails a rate increase, said modification will only apply from the next renewal period.

In the event of disagreement, the Client may terminate the contract without any penalty.

13.5. Written Form

Any declaration, notification, cancellation or modification relating to this contract must be made in writing to have legal effect, whether in physical or electronic format with proof of sending and receipt.

13.6. Severability

If any clause of these General Terms and Conditions is declared totally or partially null, illegal or ineffective, this will not affect the validity of the rest of the contract.
The affected clause will be replaced by another which, being valid, approximates as closely as possible the meaning and economic purpose of the original.

13.7. Entire Agreement

This contract constitutes the entire agreement between the parties in relation to its subject matter and supersedes any prior agreement, negotiation or communication, whether verbal or written. There shall be no additional commitments other than those expressly set out in these General Terms and Conditions.

13.8. Non-Waiver

The failure or delay by Revi in exercising any right or power recognized under this contract shall not constitute a waiver thereof, nor shall it prevent its subsequent exercise.

13.9. Independence of the Parties

The parties act as independent entities. This contract does not create a relationship of agency, representation, joint venture, franchise or employment between the parties.

14. Regime Applicable to Prior Contracts

Contracts formalized prior to January 2, 2026 under the ownership of WEE ECOMMERCE S.L.U. will continue to be governed by the conditions accepted at the time of their contracting, with said entity maintaining the corresponding contractual position until the natural termination of the contract.

This modification of platform ownership does not imply contractual assignment, subjective novation, subrogation or any alteration of the rights or obligations previously assumed by the parties in such contracts.