User Terms and Conditions

1. General Terms of Use for Users of the Revi Review System

WEE ECOMMERCE, S.L. (hereinafter, “REVI” or the “Company”) informs users who wish to leave reviews on the platform (hereinafter, the “Users”) of the General Terms of Use and the Anti-Fraud Policy for User Reviews, which must be respected at all times during the review submission process.

The purpose of these General Terms of Use is to define the conditions under which Revi collects customer reviews, as well as the terms of processing of personal data for any internet user who connects to the website https://revi.io.

Purpose of these Terms
These Terms aim to define:

• The rules of use for Revi's review system by Users.
• The conditions for collecting, publishing, moderating, and processing submitted reviews.
• The processing of personal data of Users who access the https://revi.io platform to leave a review.

What is Revi’s review system?
REVI offers both consumers and businesses a transparent, impartial, and automated verified review system that allows users to evaluate products or services contracted online.

To ensure the authenticity of reviews, REVI may act on behalf of and for the benefit of the businesses using the service (hereinafter, the “Sellers”) by sending Users an email invitation to review their shopping or service experience. This invitation includes a secure link to an online form where the User can leave their review quickly, easily, and objectively.

This system allows Users to share their experiences with other consumers, helping to build a community based on trust and transparency.

2. Features of the Revi Review System for Users

As a user submitting reviews on Revi, you benefit from a system designed to ensure the transparency, authenticity, and usefulness of reviews. The system’s main features include:

• Star ratings and comments: You can rate a product or service from 1 to 5 stars and add a comment freely and objectively describing your experience.
• Automatic invitations: You may receive an email invitation to leave a review after making a purchase in a store that uses Revi. This email is sent automatically by Revi, on behalf of the store, to ensure the review reflects a real experience.
• Public and accessible reviews: Your reviews will be published online, visible on a publicly accessible certificate from any device. Any user can read your feedback.
• Increased visibility in search engines: Published reviews may be indexed by search engines like Google, making it easier for other consumers to find your feedback when searching for a store or product.
• Distinction between verified and non-verified reviews: Revi clearly indicates which reviews have been verified through a real order, in compliance with current regulations on online reviews.
• Integration with other platforms: Verified reviews may be shared with external platforms such as Google Shopping through structured data systems, improving the visibility and credibility of reviews.
• Public review widgets: Stores can display your reviews on their websites using widgets or visual blocks (e.g., carousel, fixed block, or floating badge), helping other users learn more about their products or services.
• Business replies: Businesses can publicly respond to your review, promoting transparent and constructive dialogue between customer and company.
• Q&A system: You can ask public questions to stores or respond to questions from other users about products or services. This system facilitates the exchange of information between consumers and businesses and promotes a participatory community based on real experiences.

3. Access and Use of Revi

You and Revi
When we say “you” or “your,” we refer to the person who browses, searches, leaves a review, asks a question, or uses the Revi platform in any way, directly or indirectly (including, for example, the use of automated technologies such as AI agents or scrapers). When we say “Revi,” “we,” or “our platform,” we refer to WEE ECOMMERCE, S.L.U., the entity responsible for managing and operating the website revi.io.

Third-party products and services
We may display or link to third-party products, technologies, or services. This does not mean we endorse them, nor are we responsible for their content or performance. We also cannot guarantee that our platform is compatible with all browsers, networks, or devices.

Interactions and user account
You do not need to create an account to leave a review on Revi. You can rate your experience after a purchase simply by clicking the link received via email or accessing it through the channels provided by the store.
However, if you wish to perform other actions on the platform or start requesting reviews, you may choose to create a user account. This account is personal and non-transferable.

Your key responsibilities
By using Revi, you agree to:

• Use the platform in accordance with these Terms and our User Privacy Policy.
• Be at least 18 years old.
• Not compromise the security, integrity, or performance of the platform.
• Not upload malicious software, viruses, or other harmful elements.
• Not write or commission false or misleading reviews.
• Not infringe upon third-party rights or applicable legal regulations.
• Not use the platform for your own commercial or advertising purposes.
• Not extract data, perform text mining, or train AI models using Revi content without express authorization.
• Not share your account or allow third parties to use it.
• Not incentivize or bias reviews.

4. Acceptance of the Review Policy and Commitment to Authenticity

Revi.io offers users an open platform to share reviews based on real experiences of purchasing or using products and services. By publishing a review (hereinafter, the “Review”), the user expressly and unreservedly agrees to the terms governing the use of the platform, including:

• These General Terms of Use for Users.
• The User Privacy Policy.

Reviews may be published on the public review page of the corresponding business, as well as on search engines or external integrations (e.g., Google Shopping), depending on the features activated by said business.

User commitment
By using Revi.io to leave a Review, you agree to:

• Have personally experienced what you are reviewing.
• Be honest and respectful in your statement.
• Not have received financial compensation or benefits in exchange for the review, unless explicitly stated.
• Comply with behavioral standards and not publish content that is illegal, defamatory, misleading, offensive, or violates third-party rights.

Revi.io and the fight against fraud
In order to maintain a trustworthy and transparent environment, Revi.io applies technologies and moderation, verification, and analysis processes to detect fraudulent behavior. Therefore, the following is strictly prohibited:

• Publishing fake reviews or reviews of experiences not personally lived.
• Using false identities or impersonating others.
• Mass manipulation of a business’s reputation (positively or negatively).
• Including external links, hidden advertising, or automated content.

Revi.io reserves the right to remove any content that violates these conditions, to limit or block access to infringing users, and to cooperate with authorities in cases of fraud or impersonation.

5. Review Guidelines and Policies

When leaving reviews or content on Revi, you must follow our General Terms of Use for Users and the User Privacy Policy. These policies may be updated at any time and will apply from the date of publication.

Types of reviews

• Verified review: A review submitted after a real purchase experience, confirmed through an automated system or documentary evidence (e.g., order number). These reviews usually come from an invitation sent by Revi on behalf of the store or via validated forms.
• Unverified review: Published without a direct link to a confirmed transaction. While publication is permitted, it may be subject to additional review processes to verify authenticity.

Moderation
This refers to the process by which Revi.io reviews, evaluates, or removes content published by users to ensure it complies with these rules, the General Terms, and applicable law. Moderation may be manual and can be initiated:

• At the request of the reviewed business.
• At Revi’s initiative.
• As a result of a report by another user.

Moderation aims to ensure the truthfulness, respectfulness, and legality of the content on the platform.

General principles of publication
The publication of reviews on Revi.io is subject to the following principles, which aim to ensure authenticity, respect between users and businesses, and compliance with current legislation on fundamental rights, data protection, and the right to honor and image.

Truthfulness of the experience
Reviews must be based on real, specific, and personal experiences of the user with a product, service, or business.
Fictitious, manipulated, or second-hand reviews, or those based on assumptions, are not allowed. In case of doubt, Revi.io may request additional information to verify the experience (such as an order number, invoice, or screenshot).

Respect and appropriate language
Users must express themselves in respectful, clear, and constructive language. Reviews containing insults, derogatory language, threats, discriminatory, obscene, violent, or hateful speech, or any other form of communication that may harm the dignity of individuals or entities are not allowed.

Prohibition of illegal or inappropriate content
Publishing content is not allowed if it:

• Infringes intellectual or industrial property rights.
• Violates personal data protection regulations.
• Contains confidential or private information of third parties.
• Promotes terrorism, violence, or criminal acts.
• Includes hidden advertising or promotional links.
• Is false, defamatory, or misleading.
• Was obtained through bias or incentive.

Revi.io reserves the right to moderate, edit, or remove such content without prior notice if it violates these rules or the applicable law.

Individual responsibility of the user
Each user is responsible for the content they publish. By leaving a review, the user declares that:

• They are legally entitled to do so.
• The information is accurate and truthful.
• They do not infringe third-party rights.
• They assume any legal consequences derived from their statements.

Revi.io acts as an intermediary and is not responsible for users' reviews, although it reserves the right to intervene where necessary to preserve legality or proper system operation.

Freedom of expression and right to honor
Revi.io supports freedom of expression and the right to review products or services. However, this right must be exercised responsibly and without violating others' right to honor, privacy, or image.
In case of conflict between these rights, Revi.io will assess each situation individually based on the principle of proportionality, applicable case law, and the established moderation procedures.

Admissibility criteria for reviews
To ensure the quality, usefulness, and legitimacy of the reviews published, Revi.io establishes the following minimum criteria for a review to be accepted and published on the platform.

Valid reviews
A review will be considered valid if it meets the following requirements:

• Direct and personal experience: The review must stem from a real experience of the user with the product, service, or business. Reviews on behalf of others, fictional accounts, or speculations are not allowed.
• Timely relevance: To ensure the accuracy and relevance of reviews, the described experience must have occurred within a maximum of 12 months from the publication date, except in justified exceptional cases.
• Clear relation to the reviewed item: The content must focus on the purchase or usage experience, avoiding irrelevant commentary unrelated to the specific product or service.

Reviews That May Be Rejected

Revi.io may reject reviews that:

• Are not related to a real, demonstrable, or sufficiently detailed consumer experience.
• Have been generated by bots, automated scripts, or other non-human systems.
• Contain insults, threats, discriminatory language, or violent content.
• Include personal or sensitive data of other individuals (such as full names, addresses, phone numbers, emails, etc.).
• Promote boycotts, defamation, or organized attacks against a store or business group.
• Have been duplicated multiple times by the same user or from different identities.
• Are based solely on prices, promotions, or general policies without providing a direct experience.
• Have a clearly advertising, promotional, or self-promotional purpose.
• Are incentivized or biased due to their content.

Minimum Formal Requirements (Language, Length, etc.)

To be readable and add value, a review must meet the following formal criteria:

• Use clear and understandable language, avoiding excessive use of capital letters, symbols, abbreviations, or severe spelling mistakes.
• Reasonable minimum length: Reviews must contain at least 10 characters.
• Coherent and structured content, avoiding empty text, meaningless repetition, or unrelated phrases.
• Content such as “I have nothing to say,” “I haven't tried the product,” or similar will not be allowed.

Revi.io reserves the right to moderate, edit, or delete any review that violates these conditions or that, in the reasonable judgment of the moderation team, may harm the system’s reliability.

Review Rejection Criteria

Revi.io may reject a review if, after moderation, it is found to breach the terms of use, current legislation, or fails to meet minimum standards of coherence or relevance.

Common reasons for rejecting reviews about businesses:

• Defamatory or highly offensive content.
• Clear mismatch between rating and comment.
• The review discusses a product instead of the overall shopping experience, or vice versa.
• The text is poorly written or incomprehensible (random characters, severe errors, etc.).
• Complete lack of description of the shopping experience.
• Content written with the clear intention of damaging the business’s reputation.
• Inclusion of personal data (name, address, phone number, email, etc.) or other sensitive information that may lead to identity theft.
• Incitement to purchase from competing businesses.
• Explicit statement of not having made a purchase or had a real experience.
• Content mentioning legal proceedings or legal threats.
• Presence of insults, personal attacks, or discriminatory language.
• Evident conflict of interest (e.g., a review written by someone related to the business).
• Comments responding to other reviews instead of assessing the service.
• Spam, links to other websites, advertising, or promotional mentions.
• Duplicate or clearly automated reviews.
• User requests to modify or delete their review after an issue has been resolved.

Specific reasons for rejecting product reviews:

• Defamatory or highly offensive content.
• Mismatch between the rating and the comment.
• Review focused on the general service rather than the specific product.
• Incomprehensible or nonsensical text.
• Lack of reference to the product’s features.
• Explicit declaration of not having tried the product.
• Inclusion of personal data or sensitive information.
• Encouragement to buy from other websites.
• Offensive or discriminatory language.
• Out-of-context comments or content aimed at manipulating the product’s reputation.
• Links to other websites or unauthorized promotions.

Automated Emails

Revi.io allows stores to customize review request emails, as well as thank-you emails. Within this functionality, businesses can freely write any text, and some choose to include a loyalty program.

This option is managed directly by the client (the store), and Revi.io does not promote, require, or actively encourage the use of such practices.

If used, these rewards are applied equally to all reviewers, regardless of whether the review is positive, neutral, or negative. This ensures that no bias is introduced into the review collection process and that the text does not influence the content of the review.

Prohibition of Manipulated or Fake Reviews

The following is strictly prohibited:

• Posting fake or misleading reviews solely for the purpose of obtaining a benefit.
• Participating in coordinated campaigns to artificially improve or damage a store’s reputation through inauthentic reviews.
• Stores conditioning any incentive on a review being positive or favorable. Any reward must be given regardless of the content or rating.

Revi.io reserves the right to delete any review deemed manipulated, fraudulent, or contrary to the principle of truthfulness, as well as to suspend any users or stores involved in such practices.

Rules for Images, Videos, and Attachments

Revi.io allows users to attach images, videos, or other files to their reviews to enrich the content and provide greater informational value to the community. However, this functionality is subject to specific rules to ensure responsible and legal use of visual content.

Graphic Content Rules

Files uploaded as part of a review must meet the following criteria:

• Relevance: The content must be directly related to the shopping experience or the reviewed product/service.
• Truthfulness: Misleading or digitally manipulated images that distort reality or simulate false evidence are not allowed.
• Minimum quality: Revi reserves the right not to display blurry, duplicate, or uninformative files.
• Format and size: Technical limits on file size, format, or duration may be set and will be disclosed during upload.

It is forbidden to upload:

• Violent, sexual, discriminatory, offensive, or otherwise illegal content.
• Files containing undisguised personal data (e.g., ID numbers, addresses, license plates, etc.), unless they belong to the user and are contextually relevant.

Respect for Third-Party Rights (Brands, Faces, Minors, etc.)

By uploading visual content, the user declares they own the intellectual and industrial property rights or have the necessary permissions for its use and distribution.

It is expressly prohibited to upload files that:

• Show other people’s faces without their express consent, especially if they are identifiable.
• Include images of minors without the authorization of their legal guardians.
• Reproduce logos, registered trademarks, or copyrighted materials without permission.

Failure to comply may result in immediate removal of the file and further measures if applicable.

Removal of Files That Infringe Rights

Revi.io may remove without notice any image, video, or attachment that:

• Violates intellectual property, image, or privacy rights.
• Breaches these terms or any applicable law.
• Has been reported by the store, another user, or an affected third party.

Users may also request removal of content that directly affects them, following the rights-exercise procedure described in our Privacy Policy.

Content Moderation

At Revi.io, we believe in a transparent, responsible, and abuse-free community. While we encourage freedom of expression, we implement moderation mechanisms to ensure compliance with our policies, legal requirements, and respect for all involved parties.

Pre- or Post-Moderation Process

Most reviews are moderated after publication, either:

• Proactively, through random manual checks.
• Reactively, when a business or user reports a review through the available channels.

Reasons for Moderation or Removal

A review may be reviewed, temporarily deactivated, or removed if it:

• Violates our Terms of Use or the law (e.g., offensive, illegal, false, defamatory content).
• Contains personal data without consent.
• Includes inappropriate media or unrelated content.
• Is found to be inauthentic or based on a non-real experience.
• Is part of an organized manipulation campaign.
• Is a duplicate, spam, or includes unauthorized external links.

All moderation is carried out with objective criteria, and reasons are documented.

Right of Reply for Businesses

When a review is published, businesses have the right to publicly reply from their verified account. This reply:

• Will appear alongside the original review.
• Must maintain a respectful and professional tone.
• Must not include personal attacks, sensitive data, or advertisements.

Revi.io does not edit business replies, but may remove them if they violate these terms or the law.

User Appeal Mechanisms

If a review is moderated, the user may:

• Receive an email notification (if one was provided) explaining the reason for deactivation.
• Request a review of the decision.
• Provide additional information or correct the content, if applicable.

Moderation Action Logging (Traceability)

In compliance with Article 15 of the Digital Services Act (DSA), Revi.io keeps an internal log of moderation decisions, including:

• Date and time of the action.
• Reason for moderation.
• Affected user or business.
• Result of the review or appeal (if any).

Responsibility for Published Content

Ownership of Content

Users are solely responsible for the content they publish on Revi.io, whether in the form of reviews, ratings, images, videos, questions, or any other type of user-generated content (UGC). This implies that:

• The content must be based on a real and verifiable consumer experience.
• The user declares to be the legitimate owner of the content or to hold the necessary rights to publish it.
• The user accepts full responsibility for any infringement of third-party rights (such as copyright, privacy, or intellectual property).

Revi.io is not responsible for verifying the authorship of each piece of content but may act if justified claims or reports of possible violations are received.

License of Use Granted to Revi
By publishing content on Revi.io, the user grants WEE ECOMMERCE, S.L. (owner of Revi) a free, non-exclusive, worldwide, transferable, and sublicensable license to:
• Use, reproduce, translate, modify, adapt, publish, communicate, and distribute such content in any medium or format, digital or printed.
• Display the content in search engines, social networks, third-party platforms, or media associated with Revi.io’s activity (including public certificates, widgets, and feeds).
• Integrate the content into rating and reputation systems used by businesses employing Revi.io.
• Retain such content even if the user deletes their account, unless it is manually removed by the user or its deletion is requested in accordance with applicable regulations.
This license is necessary to enable public visibility of the content and its use as part of Revi’s online reputation ecosystem.

Disclaimer of Revi Regarding Third-Party Opinions
Revi.io acts as an intermediary opinion platform and not as the editor of content published by users. Therefore:
• We do not assume responsibility for the content, accuracy, legality, or opinions expressed by users.
• The opinions expressed on the platform do not necessarily reflect the views of Revi, its employees, partners, or the reviewed businesses.
• Revi.io does not systematically verify every post but does provide moderation and reporting mechanisms accessible to all users and businesses.
• In compliance with the LSSI (Law 34/2002) and the Digital Services Act (DSA), Revi.io will act diligently when it becomes aware of illegal, offensive, or rights-infringing content, and will remove such content when appropriate.

Protection of Personal Data in Published Content

Avoiding the Inclusion of Sensitive Data
Users must refrain from including sensitive or unnecessary personal data in their reviews or other public content. This includes, among others:
• Full names of third parties (customers, employees, etc.).
• Personal contact details (phone numbers, addresses, email addresses).
• Financial, health-related, ideological, religious, union-related information, or any other specially protected data according to Article 9 of the GDPR.
• Order IDs, tracking numbers, national IDs, or any data that could allow direct or indirect identification of other people.
Revi.io reserves the right to edit, anonymize, or delete any content containing this type of information to protect the privacy of all individuals involved.

Right to Erasure and Anonymization
Users have the right to request the erasure or anonymization of their personal data contained in reviews, questions, images, or other content published on the platform, in accordance with Article 17 of the GDPR ("right to be forgotten").
These requests can be made by writing to hola@revi.io, specifying:
• The specific content affected (with a link, if possible).
• The reason for the request.
• A means of identity verification (if necessary).
In accordance with the regulations, Revi.io will respond to the request within the legally established timeframe and will take the necessary steps to delete or anonymize the affected personal data.

Measures Against Fraud in Reviews
Revi.io is firmly committed to the transparency, authenticity, and truthfulness of the reviews published on its platform.

Fake or Automated Reviews
The following practices are considered fraudulent and therefore prohibited:
• Posting reviews without having a real and direct experience with the product or service reviewed.
• Posting reviews generated by automated systems or bots.
• Using false or impersonated identities.
• Writing reviews for hire, with promotional or disparaging intent, without reflecting an authentic experience.
These behaviors constitute a violation of these rules, the terms and conditions of use, and may also be legally punishable under Regulation (EU) 2022/2065 (DSA), the GDPR, and unfair competition laws.

Penalties and Technical Measures
When fraud is detected, Revi.io may apply one or more of the following measures:
• Immediate removal of fraudulent reviews.
• Blocking or deleting the account of the offending user.
• Cancellation of any rewards or benefits obtained through fraud.
• De-indexing of such reviews from search engines.
• Limitation of access to advanced features.
In the most serious cases, Revi.io may take legal action to protect the system’s integrity and the rights of legitimate businesses and consumers.

Cooperation with Authorities in Case of Fraud
Revi.io commits to actively cooperate with:
• Data protection authorities (such as the AEPD),
• Consumer protection agencies,
• Judicial and law enforcement authorities,
• And other competent national or European bodies,
in the detection, investigation, and prosecution of fraudulent practices related to the use of the platform. If necessary, Revi.io may provide technical information or activity logs, always respecting current data protection regulations and the proportionality of the measure.

6. Duration and Visibility of Content
The reviews and other content generated by users on Revi.io form part of a public history that reflects the experiences of real consumers. However, their retention and visibility are subject to principles of transparency, necessity, and proportionality.

Retention Period of Reviews
• Reviews published on Revi.io are kept indefinitely unless the user expressly requests their deletion or there is a legal basis or legitimate interest to retain them.
• Users may delete their review by expressly requesting it through the available contact channels.

Indexing in External Search Engines
• Reviews published on Revi.io may be accessible via external search engines such as Google, Bing, or others, through the natural indexing of the rating certificate pages.
• This means that even if a review no longer appears on Revi.io (e.g., because it was voluntarily deleted by the user), it may temporarily remain visible in search results until those engines update their databases.
• If a user wishes to remove indexed information, they may request its deletion directly from the search engine using the right-to-be-forgotten mechanisms established under Article 17 of the GDPR or seek guidance from Revi.io via hola@revi.io.

Contact and Complaint Channels
Revi.io provides users and businesses with various mechanisms to report content they consider inappropriate, inaccurate, or contrary to these terms, as well as to exercise their data protection rights or file formal complaints.

User Takedown Requests
• Users may request the removal or anonymization of their own reviews by contacting Revi.io at hola@revi.io. They can also access and modify their review using the invitation link.
• Requests will be handled diligently, and a minimum verification may be required to prove authorship of the content.

Business Takedown Requests
• Stores or businesses may request the review of specific opinions if they believe they violate the posting rules (e.g., by containing insults, impersonation, or third-party personal data).
• Revi.io will conduct an independent moderation analysis, without automatic deletion guarantees, and based on objective and legal criteria.
• Reviews will not be removed simply because they are negative, as long as they comply with the rules and are based on genuine experiences.
• You can contact Revi.io via Support.

7. Intellectual Property of Revi
All intellectual property rights of our platform, including software, design, databases, trademarks, and visual content, belong to Revi or to licensed third parties. You may not reproduce, distribute, or use such content without authorization.

Your Content
You are the owner of the content you generate and publish on the Revi platform, including, but not limited to, reviews, ratings, questions, images, videos, or any other material you share (hereinafter, "User-Generated Content").

By creating, submitting, publishing, or displaying such content on Revi, you grant us a free, non-exclusive, revocable, transferable, worldwide license for the maximum term allowed by law to:
• Use, copy, modify, adapt, translate, transform, distribute, publish, publicly display, and create derivative works from your User-Generated Content;
• Incorporate it into our own or third-party products and services;
• Share it with third parties, including our clients and partners, for syndication, promotion, analytics, publication, communication, or any other legitimate purpose related to Revi’s activity.

This license is granted without financial compensation or additional obligations on Revi’s part.

You also authorize Revi to take legal action on your behalf to protect your content from unauthorized use by third parties, including the possibility of pursuing copyright infringement claims.

Unless you delete your account or the content itself, the content may remain published indefinitely on our platform and be accessible by third parties through search engines, social media, or integrations with stores or other external means. If your account is deleted, we may retain an anonymized copy of your reviews when there is a legal obligation or legitimate interest to do so, such as fraud prevention or compliance with contractual obligations.

Reviews will be retained as long as they are relevant to the community. You may request their deletion, but if the business demonstrates a legitimate interest, we will retain an anonymized version.

Confidential Information
Both you and Revi may share confidential information while using the platform. We mutually agree to take reasonable measures to protect such information and prevent access by unauthorized individuals, entities, or third parties.

Confidential information is understood to mean any non-public information shared in a context of trust. User-Generated Content (such as reviews, questions, images, or comments), usage data, and feedback provided to us are not considered confidential.

We may share your confidential information only in the following cases:
• With affiliated companies or group entities, to the extent necessary for providing our services.
• When legally required to do so by judicial order or competent authority.
• In the context of ongoing or impending legal proceedings that require such disclosure.

Likewise, you agree not to disclose or misuse any confidential information of Revi that you may access as a user of the platform.

8. Termination and Suspension
Revi’s Rights
We reserve the right to suspend or remove access to the platform, as well as to hide or delete user-generated content, if we detect that you have violated these General Terms of Use and the User Privacy Policy.
In cases of repeated or serious violations, we may block access to your current or future reviews. Whenever possible, we will notify you in advance before taking such measures.

Your Right as a User
You may choose to delete your reviews or associated information at any time. If you have created an optional account, you may also delete it from your profile, which will result in the removal of your associated personal data, unless we have a legal obligation or legitimate interest to retain it (e.g., due to fraud prevention or regulatory compliance).
Please note that even without an account, if you submitted a review through a store invitation, you can request its deletion by contacting us at hola@revi.io.

Limitation of Liability and Disclaimer of Warranties
Disclaimer of Liability
Except where expressly prohibited by applicable law, Revi and its directors, employees, or partners shall not be liable to you for any indirect, incidental, special, punitive, or consequential damages of any kind. This includes, among others, loss of profits, business interruption, or data loss, even if we had been advised of the possibility of such damages.

Maximum Liability
Our liability is limited to direct and foreseeable damages, excluding loss of profits or indirect damages, unless caused by willful misconduct or gross negligence.
This limitation does not affect consumer rights recognized by law or apply where liability exclusions are not legally permitted.

“As-Is” Platform
Revi provides its platform “as is” and as available. We do not guarantee that it is error-free, uninterrupted, virus-free, or free from harmful components. We make no express or implied warranties regarding the availability, reliability, suitability, or accuracy of the content or features, except where legally required.

Indemnification
You agree to indemnify and hold harmless WEE ECOMMERCE S.L., as well as its directors, employees, and collaborators, from any claim, damage, loss, fine, or expense (including reasonable legal fees) arising from misuse of the platform, violation of these Terms, or any infringement of third-party rights caused by you.

Dispute Resolution
At Revi, we believe in dialogue as the primary way to resolve any disagreement. If you have a complaint, issue, or conflict related to the use of our platform, we encourage you to contact us first by writing to hola@revi.io. We will do our best to provide a prompt, fair, and satisfactory solution.
If the dispute cannot be resolved amicably, both parties agree to submit to the jurisdiction of the Courts and Tribunals of Valencia (Spain), unless mandatory consumer protection regulations establish another jurisdiction based on your place of habitual residence.
This agreement is interpreted in accordance with current Spanish and European legislation.

9. Changes to These Terms
We may update or modify these Terms of Use at any time for legal, technical, operational, or commercial reasons. New versions will be published on this same page and will apply from the time of publication, unless stated otherwise.
We recommend that you periodically review these terms to stay informed of possible changes. Continued use of the platform after updates will imply acceptance of the new terms.

10. Changes to the Platform
At Revi, we reserve the right to modify, update, interrupt, or withdraw, in whole or in part, access to our platform or some of its features, whether for maintenance, service improvement, or for operational or legal reasons, without prior notice.

11. Force Majeure
We shall not be held liable for failure or delay in fulfilling our obligations under these terms when such failure is due to causes beyond our reasonable control, such as natural disasters, pandemics, supply outages, cyberattacks, labor disputes, or government restrictions.

12. Language
These terms may be offered in multiple languages, but in case of discrepancy between the Spanish version and any translation, the Spanish version shall prevail as the legally binding one.

13. Severability
If any provision of these terms is found to be invalid, illegal, or unenforceable, such provision shall be removed or modified to the minimum extent necessary without affecting the validity of the remaining provisions.

13. Interpretation
Terms such as "for example," "includes," or similar should not be interpreted as limiting, but merely illustrative. When these terms indicate that something is at our "discretion," it shall be understood as our exclusive and reasonable discretion.

14. Governing Law and Jurisdiction
These terms shall be governed by Spanish law. In case of dispute or conflict, both parties agree to submit to the jurisdiction of the Courts and Tribunals of Valencia (Spain), without prejudice to the consumer’s rights in accordance with the laws of their place of habitual residence.

15. Platform Owner
The Revi.io platform is operated by:
WEE ECOMMERCE, S.L.
Registered office: Calle Grabador Enguídanos 47 - 10, 46015, Valencia (Spain)
Tax ID: B98656275
Email: hola@revi.io
Registered with the Mercantile Registry of Valencia.

WEE ECOMMERCE, S.L. acts as the owner, operator, and responsible entity for the maintenance and development of the Revi platform in all countries in which it operates.