Addendum applicable to new native reviews

Precedence and scope. For native reviews within the temporal scope stated below, this addendum replaces only the collection functionality described in §0, the “Opinion / Review” definition in §1, the end of §5.1, the introduction to §8 and §8.5. The remainder of the Terms continues unchanged.

Temporal scope of these rules. The rules on ratings without a comment, thirty-day eligibility and immediate publication after the preliminary checks apply only to reviews validly received by Revi on or after the effective date of this version where acceptance of its exact snapshot is recorded. They do not retroactively change the accepted version, status, visibility, label or clock of an earlier review. This does not restrict mandatory rights or safeguards or prevent a more favourable notice or appeal route from being made available in an earlier case.

Collection of reviews

The collection of user reviews through a one-to-five-star rating, optionally accompanied by a comment about the shopping experience, service used or product acquired where the relevant channel allows a comment.

Opinion / Review

Opinion / Review: a one-to-five-star rating submitted by a user on Revi about a genuine shopping experience or use of a service or product. It may be positive, negative or neutral and, where the channel allows it, include a comment and additional content such as images, videos or attachments. A review without a comment remains a review and is subject to the same checks, effects and rules as a review with text. Its public label must accurately identify whether it comes from a native Revi invitation, Google or another imported source.

Timing of the experience

Timing of the experience. The review must concern a product or service acquired or used by the person during the thirty (30) calendar days before it is submitted; day thirty is included. The order date alone is not conclusive where delivery or use occurred later. Revi uses the best available substantiated anchor and, where it is insufficient or low-confidence, may request a declaration or further evidence and refer the case for human review. This rule applies equally to a rating with or without a comment.

8. Preliminary checks and publication of reviews

Before accepting a native review, Revi neutrally applies the technical and eligibility checks relevant to the channel, including identity or authorisation, connection to the business and order where applicable, duplication and timing of the experience. If the review passes those checks and is validly received, it proceeds immediately to publication, without a general waiting period or prior review of its sentiment, rating or comment. Visibility may complete seconds later through ordinary technical processing; this is not an endorsement of the content and does not guarantee that it will remain published if a legal, safety or compliance restriction subsequently applies to the case.

The same checks apply to positive, negative and neutral reviews and to ratings with or without a comment. Revi does not give the business a preview or a unilateral right to halt publication.

Mediation, an incident or a challenge is handled separately and a request from the business does not automatically suspend publication. A subsequent restriction requires a stated ground, evidence and a reasoned and traceable decision. This immediate-publication rule does not apply to Google copies or imported reviews, whose visibility is governed by their source policy.

8.5. Minimum formal requirements

Every review must include a valid one-to-five-star rating. A comment is optional in channels that allow rating-only reviews; its absence is not empty content, lack of usefulness or a ground for rejection. Where a comment is included, it must be understandable, relate to the experience and comply with the content rules. Revi does not complete, summarise, correct or edit the author's text. It may restrict a review only on a stated ground, with evidence, a record and review available under these Terms.

REVI DIGITAL S.L. (hereinafter, “Revi”) informs Users of these General Terms of Use and Anti-Fraud Policy on Reviews (hereinafter, the “General Terms”), which regulate access, use and operation of the system for collecting, moderating and publishing reviews available through the website https://revi.io.

The purpose of these General Terms is to define the conditions under which Revi collects and publishes User reviews, as well as the conditions for processing personal data of any Internet user who connects to the Website https://revi.io.

REVI offers sellers and buyers a secure and reliable system for rating purchases made online. To this end, REVI sends on behalf and on the representation of the seller (hereinafter, the “Seller”) an email to the buyer with a link to an online form that allows them to rate their shopping experience in a transparent and secure manner.

0. Description of Main Features

Revi’s system allows:

• Collecting user reviews through star ratings accompanied by descriptive comments about the shopping experience or the product purchased.
• Automated sending of email invitations on behalf of the Seller, after an order confirmation, to ensure the authenticity of ratings.
• Online publication of Reviews through Revi’s public certificate, accessible from any device.
• Integration of verified Reviews in search results through collaboration with platforms such as Google Shopping, via structured feeds.
• Indexing of reviews in search engines such as Google, allowing users to view collected ratings in search results.
• Creation and display of customizable Review widgets, which can be integrated into Sellers’ websites to display overall or per-product ratings, in various formats (slider, fixed block, floating badge, etc.).
• Visual differentiation between verified and unverified reviews, in accordance with current legislation.
• Management of Seller responses, allowing them to publicly respond to their users’ reviews.

 

1. Definitions

For the purposes of these General Terms of Use, the following shall be understood as:

• Business: Entity (natural or legal person) that contracts Revi’s services for the management and publication of reviews about its products and services.
• User: Any natural person who accesses the Revi platform to view, consult, submit or manage reviews, whether as a final consumer or as a representative of a business. Where the User acts as a representative of a Business, their relationship with Revi shall also be governed by the Terms of Contract for businesses, which shall prevail in matters relating to the management of the Business.
• Opinion / Review: Comment and rating written by a user on Revi, regarding a shopping experience, use of a service or product, whether positive, negative or neutral, which may be accompanied by additional content such as images, videos or attachments, and which may be linked to an actual purchase or issued through other mechanisms enabled by the platform duly identified as such.
• Verified Review: Review issued after a real purchase made at a business that uses Revi, through a unique and non-transferable link automatically sent by Revi after the validation of the order in the business’s online store. These reviews are labeled as “verified” across all publication channels.
• Unverified Review: Review published without a direct technical link to a purchase. It may be collected through public forms, manual links or imports made by the business. These are not labeled as verified.
• Incident: private communication addressed to Revi by a consumer in relation to a shopping experience with a Business, handled in accordance with section 10 bis. The Incident is not a Review: it is not published, it does not score and it does not appear on the Business’s profile.
• Incident notice: factual information published by Revi on the Public Page of a Business in accordance with section 10 bis.5, relating to the Business’s activity status or to its failure to respond to Revi’s requests for information.
• Withdrawal: deactivation of the public display of a review or other content by Revi as a result of moderation, a content notification or a formal dispute. Withdrawal does not entail the deletion of the internal record or of the associated personal data, the processing of which is governed by applicable data protection regulations.
• Moderation: Technical and/or manual review process of reviews, aimed at removing unlawful, offensive content or content that infringes third-party rights, without altering the substance or score of the rating. Revi applies a manual review according to the business’s guidelines and legal standards.
• Review Collection System: Set of technical and operational mechanisms that allow the request, receipt, moderation, publication and display of user reviews through Revi’s products.
• Widget: Visual module that allows the insertion of reviews on the business’s web pages, displaying information such as the average score, latest ratings and comments.
• Public Page: Public web page provided by Revi where all reviews of the business during the last year are displayed, as well as, where applicable, factual status information in accordance with section 10 bis, accessible to any Internet user.
• Transparency: Legal and technical principle by which Revi ensures that information related to reviews (origin, verification method, display order, possible incentives, etc.) is clear, accessible and truthful for the consumer, in compliance with Directive (EU) 2019/2161.

 

2. Access and Use of Revi

Third-Party Products and Services

We may display or link to third-party products, technologies or services. This does not imply that we endorse them nor are we responsible for their content or operation. We also cannot guarantee that our platform is compatible with all browsers, networks or devices.

Interactions and User Account

At Revi, you do not need to create an account to leave a review: you can rate your experience after a purchase from the link you receive by email or through the channels enabled by the store.

When you publish a review, Revi generates an internal author identifier associated with your email address, for the sole purpose of allowing you to manage your reviews and exercise your rights as an author (see the Privacy Policy). If you wish, you can access the “My Reviews” portal via a verification link sent to your email, with no password required, to view, edit or delete your reviews.

If you are a business and want to collect reviews from your customers, please refer to the Terms of Contract for businesses.

Your Key Responsibilities

By using Revi, you agree to:

• Use the platform in accordance with these Terms and our Privacy Policy for Users.
• Be at least 18 years old.
• Not compromise the security, integrity or performance of the platform.
• Not upload malicious software, viruses or other harmful elements.
• Not write or commission false or misleading reviews.
• Not infringe third-party rights or applicable legal regulations.
• Not use the platform for your own commercial or advertising purposes.
• Not extract data, perform text mining or train AI models with Revi content without express authorization.
• Not share your account or allow its use by third parties.
• Not incentivize or bias reviews.

3. Users

Before using Revi’s services, Users must carefully read these general terms of use, as well as the user privacy policy.

Access to the Revi platform to leave a review about a product, service or shopping experience does not require the creation of a user account or the contracting of any service. Users who participate as consumers can submit ratings through invitation links, public forms or other means enabled by the Businesses.

The creation of a user account is done through a valid email address and by entering a username.

Said Users must act responsibly, truthfully and respectfully, committing to ensuring that their reviews reflect real experiences. The publication of false, offensive, fraudulent content or content that infringes third-party rights is not permitted.

Revi may moderate or remove reviews that violate our terms of use, negatively affect the platform or cannot be verified.

The User is responsible for all activity carried out from their account, including all reviews, ratings, comments and any other generated content.

3.1. User Responsibilities

By using our platform, the User agrees to:

• Use the services in accordance with current legislation, our internal policies and the principles of good faith.
• Have personally experienced what you are rating.
• The information is accurate and truthful.
• Not have received financial compensation or benefits in exchange for the review, unless expressly stated.
• Comply with the rules of conduct and not publish unlawful, defamatory, misleading, insulting content or content that violates third-party rights.
• Be honest and respectful in your account.
• Be at least 18 years old.
• Not interfere with or compromise the security or operation of the platform.
• Not introduce malicious software, viruses or code that may negatively affect the system.
• Not attempt to decompile, copy, disassemble or reverse engineer the platform.
• Not behave in an abusive or disrespectful manner towards other users, businesses, employees or collaborators of Revi.
• Not use the platform for commercial, promotional or advertising purposes unless expressly authorized.

Users must express themselves in respectful, clear and constructive language. Reviews that include insults, degrading expressions, threats, discriminatory, obscene, violent or hate-inciting language, or any other form of communication that may violate the dignity of natural or legal persons, are not permitted.

3.2. Reviews and User-Generated Content

The User agrees that every published review reflects a real and personal experience with a product or service. Under no circumstances may the User:

• Publish false, misleading or fabricated reviews.
• Directly or indirectly participate in the creation, purchase or promotion of fraudulent reviews.
• Write reviews with the purpose of manipulating the perception of other consumers, damaging a business’s reputation or artificially altering a product’s rating.

Reviews containing unlawful or defamatory content, that infringe third-party rights or that violate these terms may be moderated, removed or blocked by Revi, following evaluation in accordance with our manual control mechanisms.

Revi reserves the right to remove any content, especially if its authenticity cannot be verified, it does not comply with our rules or it negatively affects the reliability of the platform.

3.2.1. Avoiding the Inclusion of Sensitive Data

Users must refrain from including sensitive or unnecessary personal data in their reviews or other public content. This includes, among others:

• Full names of third parties (customers, employees, etc.).
• Personal contact data (phone numbers, addresses, email addresses).
• Financial, health, ideological, religious, trade union or any other specially protected information under Article 9 of the GDPR.
• Order identifiers, tracking numbers, national ID numbers or data that may allow the direct or indirect identification of other persons.

Revi reserves the right to edit, anonymize or delete any content containing this type of information, to protect the privacy of all persons involved.

4. Acceptance of the Content Policy and Anti-Fraud Policy on Reviews

Revi provides Users with a review collection system linked to real shopping experiences. Users can submit ratings and comments about products, services or businesses through invitations automatically generated by Revi, following a transaction, or through other mechanisms enabled by sellers. The reviews submitted (hereinafter, the “Reviews”) may be published on the seller’s website and/or on Revi’s public ratings certificate.

To use Revi’s services and participate in the publication of reviews, Users must have read and expressly accepted, without reservations, the following legal documents:

• These General Terms of Use.
• The Privacy Policy.
• The Cookie Policy.

Revi promotes a transparent and trustworthy environment. Therefore, it actively commits to fighting review manipulation and rating fraud. It is strictly prohibited to:

• Submit false reviews or reviews that do not reflect a real consumer experience,
• Promote or organize campaigns to artificially alter a business’s reputation,
• Introduce offensive, defamatory, unlawful content or content contrary to the platform’s terms of use.

Any breach of these obligations may result in the removal of the Review, suspension of the User’s access or the adoption of legal measures where applicable.

5. Reviews

Users may publish their reviews through express invitations received after making a purchase or through other mechanisms enabled by the Businesses. Reviews must reflect a real and personal consumer experience, related to the order placed or the products purchased.

5.1. General Principles Applicable to Reviews

All Reviews published on Revi must comply with the following essential principles:

• Authenticity: Reviews must be sincere and based on a real shopping experience. The User declares that the Review is based on a real consumer experience.
• Free of Charge: Reviews are published free of charge. Revi does not accept or publish reviews that have been directly or indirectly remunerated. This provision is without prejudice to possible reward programs managed by the Businesses, provided that:
• They are applied equally to all persons who leave a review, regardless of the content of their review.
• The user is informed if an incentive has been offered.
• Where a review has been obtained under an incentive program (applied equally regardless of the content of the review), this circumstance must be capable of being visibly indicated next to the published review. The Business is responsible for informing Revi of the existence of such programs.
• Independence: Reviews must be impartial. Revi reserves the right to remove any Review published fraudulently by employees, family members, friends or persons directly or indirectly linked to the Business.
• Relevance: Reviews must refer exclusively to the shopping experience or the product purchased. Revi may remove those that deviate from the subject of the service.
• Respect: Reviews must maintain an appropriate tone. Reviews containing insults, threats, offensive or discriminatory language, or those that include personal data of third parties will not be admitted.
• Legality: Reviews that violate current regulations, promote hatred, violence or contain racist, xenophobic, sexist messages or messages of any other illegal nature will not be published.
• Purchase of reviews: No purchase of reviews shall take place. Revi does not promote incentivized or biased reviews.

5.2. Content Ownership

Users are solely responsible for the content they publish on Revi, whether in the form of reviews, ratings, images, videos, questions or any other type of user-generated content (UGC). This means that:

• The content must be based on a real and verifiable consumer experience.
• The user declares to be the legitimate owner of the content or to have the necessary rights to publish it.
• The user accepts that any infringement of third-party rights (such as copyright, privacy or intellectual property) will be their sole responsibility.

Revi.io is not responsible for verifying the authorship of each piece of content, but may act if it receives justified complaints or identifications of possible infringements.

5.3. License of Use Granted to Revi

By publishing content on Revi, the user grants Revi a free, non-exclusive, worldwide, transferable and sublicensable license to:

• Use, reproduce, translate, modify, adapt, publish, communicate and distribute said content in any medium or format, digital or printed.
• Display the content on search engines, social networks, third-party platforms or media associated with Revi.io’s activity (including public certificates, widgets and feeds).
• Integrate the content into rating and reputation systems used by businesses that use Revi.io.
• Retain said content even if the user deletes their account, unless the user manually removes it or requests its withdrawal in accordance with current regulations.

This license is necessary to allow public visibility of the content and its use as part of Revi’s online reputation ecosystem.

5.4. Freedom of Expression and Right to Honor

Revi promotes freedom of expression and the right to express opinions about products or services. However, this right must be exercised responsibly, without violating the right to honor, privacy or image of individuals or companies.

In the event of a conflict between these rights, Revi will assess each situation individually, in accordance with the principle of proportionality, applicable case law and the established moderation procedures.

6. Moderation of Reviews

Revi applies a moderation system based on the principles of objectivity, fairness and traceability. Reviews are treated in the same way, regardless of whether they are positive, negative or neutral in tone.

6.1. Standard Moderation

• Revi may review reviews when a formal complaint is received or when signs of non-compliance are detected through internal control mechanisms.
• All moderation actions are performed manually by the Revi team, following evaluation and documentation of the case.
• All interventions are recorded with traceability of the moderator, reason for rejection and date.

6.2. Moderation Criteria

Revi may reject a review if:

• It violates these terms (for example, insults, falsehood, personal data, spam, etc.).
• It is duplicated, contains unintelligible language or is inconsistent with the experience described.

6.3. Express Limitations

Revi does not modify or edit the content of any review. Under no circumstances may Revi:

• Correct spelling errors.
• Alter the user’s pseudonym.
• Hide parts of the text.
• Change the score given.

Revi does not perform prior selection based on positive or negative ratings of reviews and displays both positive and negative reviews, provided they comply with the established rules.

6.4. Content Moderation

At Revi.io we believe in a transparent, responsible and abuse-free community. Therefore, although we encourage freedom of expression, we implement moderation mechanisms that ensure compliance with our policies, the legality of content and respect for all parties involved.

6.5. Prior or Subsequent Review Process

Most reviews are moderated after publication, either:

• Proactively through random manual reviews.
• Reactively, when a business or user reports a review through the enabled channels.

6.6. Grounds for Moderation or Removal

A review may be reviewed, temporarily deactivated or removed if:

• It violates our General Terms or the law (offensive, illegal, false, defamatory content, etc.).
• It contains personal data without consent.
• It includes inappropriate graphic content or content unrelated to the shopping experience.
• It has been identified as a review not based on a real experience.
• It has been published as part of an organized manipulation campaign.
• It is a duplication, spam or contains unauthorized external links.

In all cases, moderation is carried out with objective criteria, documenting the reasons for the decision.

6.7. Business Right to Reply

When a review is published, businesses have the right to respond publicly from their verified account. This response:

• Is displayed alongside the original review.
• Must maintain a respectful and professional tone.
• May not include personal attacks, sensitive data or advertising.

Revi.io does not edit business responses, but may remove them if they violate these terms or current legislation.

6.8. User Appeal Mechanisms

If a review has been moderated, the user may:

• Receive an email notification (provided one has been given) explaining the reason for deactivation.
• Request a review of the decision.
• Provide additional information or correct the content if possible.

Likewise, if a review is withdrawn as a result of a content notification (section 6 bis) or of a formal dispute, the User will receive a reasoned notification indicating the facts and the grounds for the decision, whether automated means were used and the avenues available to request its review. The User may contact Support to request a review of the decision.

6.9. Moderation Action Log (Traceability)

In compliance with Article 15 of the Digital Services Act (DSA), Revi.io maintains an internal log of moderation decisions, which includes:

• Date and time of the action.
• Reason for moderation.
• Affected user or business.
• Result of the review or appeal (if any).

6 bis. Content Notification

6 bis.1. Notification channel. Any person or entity may report to Revi the presence of content they consider unlawful or contrary to these Terms — reviews, questions and answers, business responses or other content published on the platform — through the notification form accessible from the public profile itself, next to each piece of content, without the need for an account. This channel is electronic, free of charge and easily accessible. In addition, Revi may offer notification shortcuts for identified users (for example, an icon next to each review, subject to prior identification by means of an access link sent to their email address). These shortcuts do not replace the account-free form, which remains available in any event.

6 bis.2. Content of the notification. For the notification to be processed, it must include: (a) a sufficiently reasoned explanation of the reasons why the content is considered unlawful or contrary to these Terms; (b) the exact location of the content (link or identifier); (c) the name and email address of the person notifying, except in the case of content related to child sexual abuse offences, where identification is not required; and (d) a good-faith statement as to the accuracy and completeness of the information provided.

6 bis.3. Processing. Revi will confirm receipt of the notification without undue delay to the email address provided, and will take a decision in a timely, diligent, non-arbitrary and objective manner. As a guideline: manifestly unlawful content is reviewed within 24 to 72 hours and other notifications within approximately seven (7) days. Revi may use automated means to manage and prioritize notifications and, solely in respect of manifestly unfounded notifications relating to the publication rules, to resolve them while keeping the content published; notifications alleging the possible unlawfulness of content are always reviewed by a person. Where a decision is taken by automated means, this will be indicated in the communication of the decision itself, and its human review may be requested in accordance with section 6 bis.5. Decisions of this channel entailing the withdrawal or restriction of content are not taken by exclusively automated means.

6 bis.4. Decision. Revi will communicate the decision to the person who notified. If the decision entails the withdrawal or other restriction of content, its author will receive a statement of reasons in accordance with section 6.8. The withdrawal of content does not entail the deletion of the internal record, which is retained for traceability and legal defense purposes.

6 bis.5. Review. Both the author of the content and the person who notified may request, on a single occasion and within the following fifteen (15) days, a review of the decision through the Support channel, providing any additional information they deem appropriate. Revi will communicate the outcome of the review with a statement of reasons.

6 bis.6. Misuse of the channel. This channel exists to report unlawful content or content contrary to the publication rules; mere disagreement with the content of a review does not constitute grounds for notification. In the face of manifestly unfounded notifications submitted repeatedly, Revi may, after prior warning, temporarily suspend the processing of notifications from the same sender, taking into account the number of unfounded notifications, their proportion of the total, the seriousness of the misuse and, where it can be determined, its intent.

6 bis.7. Integrity channel. Apart from the channel for notifying specific content, Revi may enable a dedicated channel for identified Users to report indications of misuse of the platform by a business (for example, publishing or purchasing fake reviews, hidden incentives in exchange for reviews, identity impersonation or selective filtering of invitations). These communications are always reviewed manually, do not give rise to a case file against the reporter or to any obligation to provide an individual response, and the reporter’s identity is not disclosed to the affected business except where required by law. Their operational description is set out on the moderation methodology page.

6 ter. Helpfulness votes

6 ter.1. A “Helpful” button may be displayed next to each review, allowing users to indicate that a review was helpful to them. The vote count is a purely informational signal for other users: it does not alter the review’s rating, the business’s average score, or the default ordering unless expressly stated otherwise.

6 ter.2. Voting requires identification by means of a single-use access link sent to the user’s email address. Each user may cast a single vote per review, revocable at any time through the same action.

6 ter.3. Manipulation of the vote count is not permitted, including casting votes through multiple or automated identities, nor offering or accepting incentives in exchange for votes. Revi may remove votes it deems fraudulent and suspend the feature for the users responsible in accordance with section 21.1.

7. Editing and Deletion of Reviews

Once a Review is published, its content is protected to ensure its integrity, authenticity and transparency. The Business to which it refers may not modify, edit, hide or directly delete the content of said Review. The Business may request the review of an opinion through the channels enabled by Revi (content notification, mediation or, where enabled, formal dispute), which will be assessed in accordance with objective criteria. Only REVI may deactivate the display of a Review when, after review in accordance with the criteria established in these Terms, it is determined that it violates applicable regulations or the platform’s terms of use, or as a result of a notification or a formal dispute resolved in accordance with the established procedure. In such case, the Review will not be deleted from the database, but deactivated for traceability and regulatory compliance purposes.

7.1. Modification and Deletion by the Author

Only the user who submitted the review may modify or delete it. They may do so:

• Autonomously, through the “My Reviews” portal (accessible via a verification link sent to their email address), where they can view all their reviews, edit them or delete them; or
• Through Revi’s authorized Support channel, which will assess each request individually, in particular in the following cases:

• Correction of typographical errors.
• Accidental inclusion of personal data or sensitive information.
• Change of experience due to subsequent resolution of the issue (always at the author’s request).
• Voluntary request for withdrawal of the review.

The editing of the content and the rating is available for the twelve (12) months following the publication of the review; after that period, and in order to preserve the integrity of the rating history, the review may only be deleted, not edited. Deletion is available at any time. These actions are logged internally for traceability purposes.

Revi evaluates each case individually to preserve freedom of expression and the legitimate interest of both the user and the business.

7.2. Limitations for Businesses

Businesses do not have access to edit, hide or delete reviews, nor can they alter their content, score, authorship or publication date. They also do not have the ability to influence the display order of reviews, beyond the configuration options provided and transparently disclosed.

This includes:

• The prohibition of directly modifying any part of content written by users.
• The inability to delete negative reviews unless they violate our terms of use (offensive, illegal content, personal data, etc.) and following review by Revi’s moderation team.
• The absence of prioritization mechanisms that arbitrarily favor specific reviews.

7.3. Public Responses

Stores have the option to publicly respond to received reviews. This functionality allows them to offer clarifications, apologies, solutions or thanks, thus fostering dialogue between the business and its users. Responses must comply with Revi’s terms of use, maintaining a respectful and professional tone.

 7.4. Indexing in External Search Engines

• Reviews published on Revi.io may be accessible from external search engines such as Google, Bing or others, through the natural indexing of the ratings certificate pages.
• This means that, even if a review no longer appears on Revi.io (for example, because it has been voluntarily deleted by the user), it may still temporarily appear in search engines until they update their databases.
• If a user wishes to remove indexed information, they may request deletion from the relevant search engine through the right to be forgotten mechanisms provided by the GDPR (Art. 17) or request guidance from Revi.io through hola@revi.io.

8. Temporary Suspension and Publication of Reviews

At Revi, our goal is to ensure that published Reviews reflect real experiences, are useful to other consumers and respect both legality and the principles of fairness and respect. To this end, when a User submits a review after a purchase, it may remain pending publication for a standard period of seven (7) calendar days, in order to allow, where applicable, the opening of a mediation channel between the User and the Business. This system is applied uniformly to all reviews, regardless of their rating.

In the event that a mediation case is opened, the period may be extended to a maximum of fourteen (14) days. This time allows the Business to contact the User, respond to their experience and resolve potential problems related to the shopping experience.

During this period:

• The Business may initiate a private communication channel with the User.
• The User may, if they wish, modify their Review following the dialogue.
• If no modification is made and no violation of the terms is detected, the Review will be automatically published once the corresponding period has elapsed.

The mediation system regulated in this section is independent of the incident process in section 10 bis. Both are compatible: the opening of an Incident does not suspend the publication of Reviews or the periods set out in this section.

Likewise, if a Business submits a formal dispute regarding an already published review (in accordance with its terms of contract), the User will be notified by email indicating the grounds for the dispute. The User will have seven (7) calendar days from the notification to respond, provide additional information or modify their review. Failure to respond within the indicated period will allow Revi to resolve the dispute by applying the objective publication criteria, without this implying any presumption of admission on the part of the User. The review remains published during the processing of the dispute.

The resolution of the dispute may be taken by automated means where it is based exclusively on the objective verification of transaction data (for example, that the review does not correspond to the order indicated, that it is duplicated, or the lack of proof of purchase after the request); decisions requiring an assessment of the content of the review are always taken by a person. If the resolution entails the withdrawal of the review, the User will receive a reasoned communication indicating whether automated means were used and may request a human review in accordance with section 6.8.

8.1. Review Rejection Criteria

Revi may reject a Review when, after review by the moderation team, it is found to violate the terms of use, current legislation or does not meet the minimum standards of coherence or relevance.

8.2. Common Grounds for Rejection of Business Reviews:

• Not related to a real, demonstrable or sufficiently detailed consumer experience.
• Defamatory or grossly offensive content.
• Evident discrepancy between the score and the comment.
• The review is about a product when it should refer to the general experience, or vice versa.
• The text is poorly written or incomprehensible (random characters, serious errors, etc.).
• Total absence of a description of the shopping experience.
• Content written with the manifest intention of damaging the business’s reputation.
• Inclusion of personal data (name, address, phone number, email, etc.) or other sensitive information that could lead to identity theft.
• Incitement to purchase from competing businesses.
• Explicit declaration of not having made any purchase or real experience.
• Content that mentions judicial proceedings or legal threats.
• Promoting boycotts, defamation or organized attacks against a store or business group.
• Presence of insults, personal attacks or discriminatory language.
• Existence of evident conflicts of interest (for example, a review submitted by someone related to the company).
• Comments that respond to other reviews instead of rating the service.
• Spam, links to other websites, advertising or promotional mentions.
• Duplicated multiple times by the same user or from different identities.
• Generated by bots, automated scripts or other non-human systems.
• User’s request to modify or delete their Review after the problem that motivated it has been resolved.

8.3. Specific Grounds for Rejection of Product Reviews:

• Defamatory or grossly offensive content.
• Discrepancy between the score and the comment.
• Review focused on the general service instead of the specific product.
• Incomprehensible or meaningless text.
• Lack of mention of the characteristics of the product reviewed.
• Express declaration of not having tried the product.
• Inclusion of personal data or sensitive information.
• Incitement to purchase on other sites.
• Presence of offensive or discriminatory language.
• Out-of-context comments or comments intended to manipulate the product’s reputation.
• Links to other websites or unauthorized promotions.

8.4. Impartiality Commitment

Revi guarantees that reviews are assessed using objective criteria and no automatic filter is applied that favors positive reviews. The same process and timeframe applies to all reviews, whether favorable or not.

Moderation is manual and traceable, and does not involve altering the content: Revi does not edit, correct, summarize or modify any Review. Publication or rejection decisions are based exclusively on the above criteria and are documented.

Mediation does not condition the final content of the review, which will be published according to the User’s wishes.

8.5. Minimum Formal Requirements (Language, Length, etc.)

For a review to be readable and add value, it must meet the following formal requirements:

• Clear and comprehensible language, avoiding excessive use of capital letters, symbols, abbreviations or serious spelling mistakes.
• Reasonable minimum length sufficient to describe the consumer experience.
• Coherent and structured content, avoiding empty texts, meaningless repetitions or sentences unrelated to the experience.
• Content that simulates reviews with phrases such as "I have nothing to say", "I have not tried the product" or similar will not be permitted.

Revi reserves the right to moderate, edit or remove any review that violates these conditions or that, in the reasoned judgment of the moderation team, may harm the reliability of the system.

8.6. Prohibition of Manipulated or False Reviews

It is strictly prohibited to:

• Submit false or misleading reviews with the sole purpose of obtaining a benefit.
• Participate in coordinated campaigns to improve or damage a store’s reputation through inauthentic ratings.
• For stores to condition incentives on the review being positive or favorable. Any reward must be given regardless of the content or score provided.

Revi reserves the right to remove any review deemed manipulated, fraudulent or contrary to the principle of truthfulness, as well as to suspend users or stores involved in such practices.

9. Rules on Images, Videos and Attachments

Revi allows users to attach images, videos or other files to their reviews in order to enrich the content and provide greater informational value to the community. However, this functionality is subject to specific rules aimed at ensuring responsible and legal use of graphic content.

9.1. Graphic Content Rules

Attachments you upload as part of a review must meet the following criteria:

• Relevance: The content must be directly related to the shopping experience or the product/service reviewed.
• Truthfulness: Misleading images, digitally manipulated to misrepresent reality or that simulate false evidence are not permitted.
• Minimum quality: Revi reserves the right not to display blurry, duplicated or uninformative files.
• Format and size: Technical limits on weight, extension or duration may be established, which will be communicated during the upload process.

9.2. It is prohibited to upload:

• Violent, sexual, discriminatory, offensive content or content contrary to current legislation.
• Files containing non-dissociated personal data (for example, national ID, addresses, license plates, etc.), unless they belong to the user themselves and are justified by the context of the review.

9.3. Respect for Third-Party Rights (Trademarks, Faces, Minors, etc.)

By attaching graphic content, the user declares to be the owner of the intellectual and industrial property rights or to have the necessary permissions for its use and dissemination.

It is expressly prohibited to upload files that:

• Show faces of other persons without their express consent, especially if they are identifiable.
• Include images of minors without authorization from their legal representatives.
• Reproduce logos, registered trademarks or materials protected by copyright without the corresponding permission.

Failure to comply with these conditions may result in the immediate removal of the file, as well as the adoption of additional measures where applicable.

9.4. Removal of Files that Infringe Rights

Revi.io may remove without prior notice any image, video or attachment that:

• Violates intellectual property, image or privacy rights.
• Infringes these terms or any applicable regulations.
• Has been the subject of a complaint by the business, another user or an affected third party.

Additionally, users may request the removal of content that directly affects them, in accordance with the procedure for exercising rights set out in our Privacy Policy.

10. Operation of the Questions and Answers System

Revi provides Businesses with a Questions and Answers module, intended to facilitate dialogue between consumers and stores.

• Answers to public questions are provided directly by the Business.
• These answers are for guidance purposes and must maintain a clear, respectful and helpful tone for all users.
• Revi reserves the right to moderate questions or answers that violate the principles established in this document.

10 bis. Incident Process

10 bis.1. Nature. The incident process allows a consumer to report to Revi a problem related to a shopping experience at a Business with a public profile on Revi, especially where the Business does not maintain recent activity on the platform. The Incident is private: it is not a Review, its content is not published and it does not alter the Business’s score. Revi is not a party to the relationship between the User and the Business, does not act as an arbitrator, mediator, alternative consumer dispute resolution entity or consumer authority, and does not declare the existence of fraud. The handling of an Incident does not suspend or replace the periods and legal actions available to the User; for consumer claims or allegedly criminal acts, the User must contact the competent consumer or police authorities.

10 bis.2. Requirements and verification. The submission of an Incident requires verification of the User’s email address by means of a single-use link, without the need for a registered account. The verified email constitutes the valid communication channel for the file. Revi will only handle Incidents that include reasonable indications of a commercial relationship with the Business, such as an order number or proof of purchase; failing that, it will request additional information and, if this is not received within the indicated period, it will close the Incident without further action.

10 bis.3. Data and supporting documents. Unlike Reviews and other public content (section 3.2.1), the Incident may include an order number, dates, amounts and supporting documents, as it is a private file. The User must provide only the essential documentation, hiding third-party data and unnecessary financial data (such as full card numbers). Police or judicial complaints are not requested; if the User provides them on their own initiative, Revi will not forward them to the Business and may remove them from the file. Revi may remove any supporting document that contains excessive data. The processing of data in the process is governed by the Privacy Policy.

10 bis.4. Forwarding to the Business. If the Incident meets the requirements, Revi will forward to the Business a summary with the minimum data necessary to identify the transaction and respond (order number, date and description of the problem). The User decides, by means of a specific checkbox, whether to additionally authorize the communication of their email address to the Business. The User should be aware that the Business, having its own order records, may identify them from the summary. The Business has a period of fourteen (14) calendar days to respond.

10 bis.5. Incident notice. If the Business does not respond within the period, or its contact details prove inoperative, Revi may publish on the Business’s Public Page a predefined factual notice reflecting exclusively verifiable facts: the date of the last verified review, the existence of documented incidents received and the absence of a response. The notice does not publish the content of the Incident or the User’s data, does not constitute an assessment by Revi of the Business or an attestation of the facts reported, and is withdrawn automatically if the Business responds. The publication or otherwise of the notice is a power of Revi: the User has no right to demand it.

10 bis.6. Closure. Revi may close the Incident, without this giving rise to any right in favor of the User, in particular: where the Business provides a reasoned response; where the User does not provide the additional information requested; where the commercial relationship cannot be verified; or where the Incident falls outside the object of this process. Revi will inform the User of the closure and its grounds by email. A closed Incident cannot be appealed before Revi, without prejudice to the actions available to the User against the Business before the competent authorities and courts.

10 bis.7. Limits and bad faith. Revi may limit the number of simultaneous Incidents per User and reject outright those that are manifestly unfounded, duplicated or unrelated to the named Business. The submission of false, fraudulent or bad-faith Incidents constitutes a breach of these Terms for the purposes of sections 16 and 21, and may result in the blocking of the channel for the User and the exercise of any applicable legal actions.

11. Anti-Fraud Policy on Reviews

At Revi we are fully aware of the influence that User reviews can have on the purchasing decisions of other consumers. Therefore, as part of our firm commitment to transparency, integrity and regulatory compliance, we maintain an active policy of prevention, detection and elimination of fraud in Reviews.

Revi reserves the right to analyze, investigate and remove any review deemed fraudulent, understood as any rating that does not correspond to an authentic consumer experience, or that has been submitted with the intention of manipulating, deceiving or unfairly harming a business or the consumer community.

The following are considered fraudulent Reviews, among others:

• Reviews written by employees, family members, partners or persons directly linked to the business with the aim of favoring it.
• Reviews secretly incentivized or conditioned on exclusively positive ratings.
• Reviews published under a false or impersonated identity.
• Comments that are copied, automated or mass-generated.

Any User, Business or third party that detects a review they consider fraudulent may report it to Revi through Support or by email at: hola@revi.io

Each report will be individually assessed by our moderation team, in accordance with the principles of fairness, traceability and proportionality, applying, where appropriate, the necessary corrective actions, including the removal of the Review and documentation of the case.

This policy is part of our mission to provide a useful, honest review system in compliance with Directive (EU) 2019/2161, the General Consumer and User Protection Act and the Unfair Competition Act.

12. Verification of Review Authenticity

At Revi we are committed to the transparency and reliability of reviews published through our platform. In this regard, we expressly inform of the verification mechanisms we apply, differentiating between verified and unverified reviews, as required by Directive (EU) 2019/2161.

12.1. Verified Reviews

Verified reviews are those that have been generated by real consumers who have made a purchase from an online store integrated with Revi. These reviews can only be submitted after a process that validates the existence of a real transaction associated with the user leaving the review.

This verification process works as follows:

1. Automated Integration: Revi connects directly to the business’s order management system, for example, through specific modules for platforms such as Prestashop, Shopify or WooCommerce, or through an API connection for custom developments.
2. Order Detection: Once a purchase is confirmed, the store’s system automatically transmits to Revi the minimum necessary order data (order ID, product ID, user email, user name, order date, order status).
3. Invitation Generation: Revi sends an email to the buyer with a unique link that allows them to access the review form.
4. Review Linked to Purchase: A rating can only be left using that link.
5. Marked as Verified: If this flow is completed, the review is marked as "verified" and displayed publicly as such.
6. Review Verified Through Manual Order: Businesses may generate manual orders on the platform under their sole responsibility, expressly declaring that they correspond to real transactions. Revi may request, at any time, supporting documentation of the order’s authenticity.
7. Order Import: Businesses may import orders by accepting the express confirmation of their authenticity so that they can be treated as verified review requests. 
8. Review Import: Businesses may request the import of reviews from other verification platforms by accepting the express confirmation of their authenticity. These reviews may be imported as verified if they meet the traceability requirements, i.e., they include: order ID, product ID, user email, user name and order date.

This system allows the review to be linked to a real purchase process through automated technical mechanisms.

Reviews imported from other platforms will be labelled as “verified” only where they preserve the purchase traceability required in this section and the business has expressly declared their authenticity; otherwise they will be displayed as unverified, indicating their origin where technically possible.

12.2. Unverified Reviews

In addition to the automated system described, Revi also allows stores to request reviews through personalized links, forms or manual imports. In these cases:

• Reviews are accepted even if there is no direct technical link to a registered purchase.
• Such ratings are not labeled as "verified"  so that the user can easily identify their origin.
• Some of these reviews may be subject to manual review by the Revi team, especially if inconsistencies, inappropriate language are detected or if they have been directly imported by the business.

12.3. Filters and Moderation

All reviews, both verified and unverified, may go through a manual moderation system when necessary. Revi may manually review certain reviews, especially if they have been submitted through non-automated methods.

Under no circumstances does Revi alter the content of published reviews, modify their scores, or prioritize some over others based on their positive or negative nature. The removal or editing of a review is only considered when its content clearly violates legal regulations, fundamental rights or the platform’s terms of use.

On the Public Page of each business, where the overall information of all store reviews can be seen, users can filter between verified and unverified reviews for ease of use. 

13. Automated Emails

Revi offers stores the ability to customize review request emails, as well as thank-you emails. Within this functionality, businesses can freely write any text, which is why some businesses choose to include a loyalty program.

This option is managed directly by the Business, and Revi does not promote, require or actively incentivize the use of such practices.

If used, they apply equally to all persons who leave a review, regardless of whether the review is positive, neutral or negative. This ensures that there is no bias in the collection of ratings and that the text does not condition the content of the review.

14. Display Order of Reviews

In available widgets (such as those integrated on product pages or in the store summary), as well as on the business’s public review page hosted on Revi, reviews are displayed in chronological order of publication, with the most recent appearing first. In cases of reviews in different languages, those corresponding to the user’s display language are shown first.

In product widgets, priority is also given to reviews that specifically reference the product being viewed, to provide the user with information directly related to the product they are viewing.

In general widgets (frequently used on the main or category pages of stores) reviews are ordered prioritizing those with higher ratings and, under equal conditions, the most recent, without excluding or hiding the remaining reviews, which remain accessible on the Public Page. This ordering responds to objective and transparent criteria previously defined by the platform. This format aims to highlight recent and highly-rated experiences, in order to build user trust at first sight, without removing or hiding other reviews that do not meet these criteria, as all reviews are always accessible through the Public Page.

This ordering is not conditioned by incentives, payments or commercial agreements with the business. All reviews, regardless of their nature, are available for consultation.

In all cases:

• Negative reviews are not hidden.
• Content is not altered, nor are some reviews favored over others based on external agreements.

This balanced approach seeks to ensure an honest and useful representation of user experiences, allowing each user to assess the information objectively.

15. Limitations of Use

Users must use the services offered by Revi responsibly, honestly and in accordance with these General Terms of Use, the Terms of Service, the Cookie Policy and applicable legislation.

Revi provides Users with access to a platform exclusively intended to transparently, authentically and sincerely rate their shopping experience or use of products and services, without external interference or purposes unrelated to this objective.

Consequently, the following is expressly prohibited:

• Using the platform for purposes other than issuing legitimate ratings about real consumer experiences.
• Publishing content for commercial, advertising, defamatory purposes or that violates third-party rights.
• Falsifying identities, using third-party accounts or creating multiple accounts with the aim of manipulating the reputation of a business or product.
• Submitting incentivized reviews without transparency or conditioned on positive ratings.
• Any use of the platform that negatively affects its technical integrity or the experience of other users.

Failure to comply with these limitations may result, following review by Revi, in the removal of content, suspension of the user account and/or the exercise of any applicable legal actions.

16. User Liability

Users agree to use the services offered by Revi and to publish their reviews diligently, truthfully, respectfully and in accordance with current legislation, these General Terms of Use, the Cookie Policy, the Terms of Service and the principles of good faith.

Without prejudice to the provisions of the clause on moderation and deferred publication of reviews, Revi does not carry out prior control or systematic review of all reviews published by Users. Therefore, Users are solely responsible for the content they generate, including texts, ratings, images, attachments or other elements they incorporate into their reviews.

16.1. Content Removal and Measures in Case of Non-Compliance

Revi reserves the right to immediately remove any Review that violates current regulations, infringes third-party rights or contravenes the provisions of these Terms, without prior notice.

In particular, Revi may withdraw or deactivate from public display, without prior notice:

• Reviews identified as fraudulent.
• Unlawful, offensive, defamatory, discriminatory content or content contrary to public order.
• Reviews that infringe intellectual property, privacy or data protection rights.

In the event of detecting reasonable signs of fraud or the commission of a legal infringement, Revi reserves the right to take such legal action as it deems appropriate, including, where applicable, reporting to the competent authorities.

16.2. Liability to Third Parties

If a third party files claims, legal or administrative actions against Revi as a result of content published by a User, of the information provided by the latter in the incident process of section 10 bis or of content notifications submitted in bad faith in accordance with section 6 bis, said User shall be solely responsible and shall be liable to Revi for damages directly resulting from their unlawful conduct.

In the event that Revi is sanctioned or convicted as a result of a review published by a User, such User shall be obligated to indemnify Revi for all damages, costs, legal expenses, fines or losses suffered, including reasonable legal expenses arising from the defense, provided that such liability directly results from unlawful conduct attributable to the User.

17. Advertising

Revi is not responsible for third-party advertising that may be displayed on the Website, whether through banners, links, widgets, embedded content or any other digital format, the management or insertion of which does not directly depend on Revi.

Any advertising content hosted by third parties in intermediation spaces or external advertising networks falls outside the direct editorial control of Revi. Therefore, Revi assumes no responsibility for the products, services, messages or images that may be displayed through said advertising spaces.

However, if the User detects that any of the advertisements displayed on the Website include content that may be considered:

• Defamatory, discriminatory, sexist, xenophobic, homophobic or contrary to human dignity,
• That promote terrorism, incite hatred or violate fundamental rights,
• That include explicit or implicit sexual content not permitted,
• Or that, in any form, contravene current legislation,

please report it as soon as possible to the Revi team through Support so that we can take the appropriate measures against those responsible for said content.

17.1. References to Revi on Social Media

In the event that the User publishes, shares or disseminates on social media or digital media any content obtained from Revi’s Website or App, they agree to:

• Expressly mention Revi as the source or origin of the shared content.
• Refrain from modifying, manipulating or decontextualizing the content in a way that could be misleading or damage the company’s image, its services or its users.

Revi reserves the right to request the removal or rectification of publications that violate intellectual property rights, trademarks, corporate reputation or these Terms of Use.

18. Intellectual Property

Revi is the exclusive owner of the website www.revi.io (hereinafter, the “Website”), as well as all elements and content integrated therein, including, by way of illustration and not limitation: texts, designs, photographs, graphics, logos, icons, videos, audio files, software, databases, navigation architecture, source code, graphic interface and any other audiovisual or technological content.

Likewise, some content may be licensed by third parties who have expressly authorized its use by Revi. In both cases, said content is protected by national and international legislation on intellectual and industrial property.

18.1. Rights Reserved

The User is expressly prohibited from:

• Reproducing, copying, distributing, transforming, publicly communicating, making available, extracting, reusing or exploiting by any means, in whole or in part, the contents of the Website without the express written authorization of Revi.
• Registering, imitating or using trademarks, logos, trade names, domain names or any distinctive sign owned by Revi or likely to cause confusion.
• Using the design or structure of the website or its modules (widgets, certificates, forms, etc.) for commercial or reverse engineering purposes.

All distinctive signs, trademarks and trade names appearing on the site are the exclusive property of Revi. Access to or use of the Website or its services does not in any case imply the transfer, waiver or assignment of any intellectual or industrial property right in favor of the User.

18.2. User-Generated Content (UGC)

The User shall retain ownership of the rights over the content they generate and publish on the Revi platform (including ratings, reviews, comments, images or any other material, hereinafter, “User-Generated Content”).

By submitting or disseminating said content through Revi, the User:

• Declares and warrants that they are the holder of all necessary rights over said content or have the relevant authorizations for its use.
• Assumes full legal responsibility for the content they publish.
• Authorizes Revi to display, index, reproduce, publicly communicate, store and disseminate said content on its platform, as well as on third-party services (such as search engines, price comparison networks or associated sites), without time limitation, unless the content is removed for violating our guidelines or by the User’s own decision.

Unless the content is removed by Revi for violating these Terms or by the User themselves through the enabled channels, User-Generated Content may continue to appear publicly and be accessible on the platform and on third-party networks indefinitely.

18.3. Reporting Unauthorized Use

In the event of detecting unauthorized, fraudulent or infringing use of Revi’s content, trademarks or distinctive signs, Users are requested to immediately notify via email at:
hola@revi.io

Revi reserves the right to initiate such civil or criminal legal actions as may be appropriate to protect its intellectual or industrial property rights.

19. Links

The Website and Revi’s services may include links, hyperlinks or access buttons to third-party websites, platforms, services or content.

Said links are of a merely informational or functional nature, and do not imply any type of association, approval or control by Revi over the content, policies or services offered by said third parties.

Once the User accesses an external site through one of these links, this Content Policy ceases to apply, and their relationship with the third party shall be governed by the terms and conditions established by said third party.

Consequently, Revi:

• Assumes no responsibility whatsoever for the information, content, products or services that may be found on third-party pages linked from our platform.
• Does not guarantee the truthfulness, legality, suitability or availability of said external sites.
• Shall not be liable in any case for damages or losses that may arise from access to, browsing or use of content hosted outside of Revi.

19.1. Links with Illegal or Inappropriate Content

If the User detects that any of the links present on the Website redirects to content that may be:

• Defamatory, discriminatory, sexist, xenophobic or homophobic,
• That promotes terrorism or any other criminal activity,
• That includes explicit sexual, violent material or material that violates fundamental rights,
• Or that, in general, infringes current legislation, please report it as soon as possible to the Revi team via email at:
   hola@revi.io

Revi will assess each case and, if appropriate, will request the removal of the link from the corresponding provider or will preventively remove its presence.

20. Personal Data Protection

Revi processes Users’ personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights.

When a User publishes a Review on the Platform, certain data may become public, such as the chosen name or pseudonym, the score given, the content of the Review and the publication date. The User is responsible for not including sensitive personal data or third-party information in their Reviews without their consent.

In the case of Reviews requested by a Business after a purchase or contracting of a service, the Business acts as the data controller with respect to the data provided in the purchase process (for example, name, email address or order number). Revi may process said data for the sole purpose of managing the Review request and verifying the authenticity of the experience, in accordance with its Privacy Policy.

In the incident process (section 10 bis), Revi acts as data controller for the data that the User provides directly, and communicates to the affected Business only the minimum summary described in section 10 bis.4. The Business processes the data received as an independent controller, for the sole purpose of managing the incident. The details of this processing are set out in the Privacy Policy.

Revi shall act as data processor under the terms of Article 28 of the GDPR, in accordance with the contract entered into with each Business.

Revi shall implement appropriate technical and organizational measures to ensure the security, confidentiality and integrity of personal data processed through the Platform.

The User may exercise at any time their rights of access, rectification, erasure, objection, restriction of processing and portability, in accordance with current regulations, by contacting through the channels indicated in the Privacy Policy.

For more information on the processing of personal data, the User may consult the User Privacy Policy available on the Platform.

All review invitations sent by email include an unsubscribe link. The user may object at any time to receiving further invitations, in respect of a specific business or of the entire platform, through that link or by writing to hola@revi.io. Unsubscribing does not affect reviews already published.

21. Termination and Suspension of Account

21.1. Revi’s Rights

Revi may temporarily suspend or permanently cancel access to a user account, as well as block or delete user-generated content, in the following cases:

• Breach of any of the terms set out in these Terms or in the linked policies.
• Fraudulent, offensive, illegal use or use contrary to good faith.
• Repeated publication of reviews that violate our content rules or current legislation.
• Submission of false, fraudulent or abusive incidents through the process in section 10 bis.
• Repeated submission of manifestly unfounded content notifications through the channel in section 6 bis, after prior warning.

These measures may be applied without prior notice if the User’s conduct is deemed to pose a risk to the integrity of the system, the community or the reputation of the service, unless the law requires prior notification.

21.2. User’s Rights

The User may voluntarily cancel their account at any time. The deletion of the account, or the exercise of the right to erasure of their personal data, will result in:

• The inability to submit new reviews linked to that account.
• The anonymization of previously published Reviews: the data identifying the author (name, email address and other identifiers) are irreversibly erased, while the content of the review remains published anonymously, in order to preserve the integrity and informative value of the review system.
• If the User wishes any of their reviews to no longer be publicly displayed, they may delete it individually at any time —before or after the erasure of their account— through the “My Reviews” portal or the Support channel. Deleted reviews are deactivated from public display, and only what is strictly necessary is retained internally for legal, traceability or defense purposes.

Revi will not retain the User’s personal information once the erasure request has been fulfilled, except for information that must be kept blocked during the legally established periods.

22. Modifications

Revi reserves the right to modify, update or revise at any time, unilaterally and in whole or in part, the content of the General Terms of Use and other linked policies.

Substantial modifications will be communicated to Users through reasonable electronic means (for example, notification on the Website or email). In the event that the User does not agree with the modifications introduced, they may stop using the services and, where applicable, cancel their account. Continued use of the services after the modifications take effect shall imply express acceptance thereof.

23. Language

Revi maintains the commitment to offer its services, content and legal documentation in the User’s language whenever technically and reasonably possible. To this end, this Content Policy and other contractual texts may be made available in several languages for informational and accessibility purposes.

However, in the event of discrepancy, interpretive conflict or ambiguity between the different language versions of any content, clause or term, the version written in Spanish shall prevail in all cases, as it is the original and legally binding version.

24. Applicable Law and Jurisdiction

The interpretation, validity and execution of these Terms, as well as the Content Policy and other legal texts linked to Revi’s services, shall be governed by Spanish law and by the directly applicable regulations of the European Union, at any given time.

In the event of a dispute or conflict, both parties agree to submit to the jurisdiction of the Courts and Tribunals of Valencia (Spain), without prejudice to the rights afforded to the consumer under the legislation of their place of habitual residence.

25. Validity

This Content Policy governs the relationship between Users and Revi regarding the use of services offered through the Website and constitutes the applicable agreement between the parties in relation to the use of the platform.

This Policy shall remain in force while the User makes use of Revi’s services and shall continue to apply until it is replaced by an updated version duly notified in accordance with the corresponding clause on modifications.

26. Platform Neutrality

Revi acts as an independent provider of technological intermediation services in the collection and publication of reviews, without participating in commercial transactions between the User and the Business. Revi is not a party to the sales or service provision contract that may exist between the user and the reviewed business.

Revi does not supervise or validate the quality, legality or conditions of the products or services offered by the Businesses, limiting itself to providing the technological infrastructure for the publication of reviews.

Consequently, any claim relating to the quality, delivery, warranty or conditions of a product or service must be addressed directly to the corresponding Business.

The foregoing is without prejudice to the incident process regulated in section 10 bis, which constitutes a communication and transparency channel and does not make Revi a party, arbitrator or mediator of the relationship between the User and the Business.

27. Disclaimer and Limitation of Liability

This clause applies without prejudice to the legally non-waivable rights of Users in their capacity as consumers. This clause defines the limits of liability between Revi and Users, so we recommend that you read it carefully and in full.

Revi makes its online platform available to Users, which means it is offered without guarantees of continuous availability, nor of fitness for a specific purpose, nor of absence of errors. Although the highest standards of technical quality and security are applied, we cannot guarantee that the services will be free from interruptions, technical errors or accessible at all times.

Revi shall not be liable for:

• Damages, losses or harm arising from the use or inability to use the platform, unless arising from willful misconduct or gross negligence directly attributable.
• Connection failures, technical incompatibilities, service interruptions or server outages beyond Revi’s control.
• Any content generated by Users, which is the sole responsibility of the publisher.
• Third-party content accessible through links on the platform.
• Delays or failures resulting from force majeure, fortuitous events or acts of third parties.

The User acknowledges that the use of the platform is carried out under their own responsibility, within legally established limits, and that the services are provided within the technical and contractual limits reasonable for an online review management tool.

Unless the law provides otherwise, Revi shall not be liable, in any case, for indirect, consequential, exemplary, incidental or punitive damages, including, among others, loss of profits, business interruption or data loss, even if advised of the possibility of such damages. In no case shall the non-waivable rights of the user as a consumer under applicable regulations be limited.

Nothing in this clause shall exclude or limit Revi’s liability in cases where such limitation is not permitted by applicable regulations.

28. Complaint Resolution

At Revi we work to offer a transparent and effective service. Therefore, we encourage Users to contact our support team regarding any incident, question or complaint, using the following contact form:
 https://soporte.revi.io or at hola@revi.io

Most problems can be resolved swiftly and satisfactorily through this direct channel.

However, in the event that an amicable solution is not reached, both the User and Revi agree to resolve any dispute through the mechanisms provided in the “Applicable Law and Jurisdiction” section contained in these Terms.

Likewise, we inform Users that, in accordance with Spanish Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU on alternative dispute resolution for consumer disputes, they may contact the alternative dispute resolution entities under Spanish Law 7/2017 accredited under that Law for the out-of-court resolution of disputes relating to sales or service provision contracts between consumers and businesses. The list of accredited entities may be consulted at the electronic headquarters of the Spanish Ministry of Consumer Affairs.

The incident process in section 10 bis is not a channel for complaints against Revi or an alternative consumer dispute resolution mechanism.

29. Force Majeure

We shall not be liable for the breach or delay in the performance of our obligations arising from these terms when such breach is due to causes beyond our reasonable control, such as natural disasters, pandemics, supply disruptions, cyber attacks, labor disputes or government restrictions.

30. Partial Nullity

If any clause of these terms is found to be invalid, illegal or unenforceable, said clause shall be removed or modified to the minimum extent necessary, without affecting the validity of the remaining provisions.

31. Platform Owner

• REVI DIGITAL S.L.
• Tax ID (NIF): B23839574
• Registered office: Calle Gaudencia Torres 9 16, 46015, Valencia, Spain
• Email: hola@revi.io
• Registered in the Commercial Registry of Valencia, volume 11,473, book 8,751, folio 81, page V-214487, entry 1st