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Privacy Policy

1. Communication with Us:

Through email and contact form

Thank you for your interest in our website. Below we provide detailed information about the processing of your data.

We collect personal data if you voluntarily provide it when contacting us (e.g., via a contact form or email). Mandatory fields are marked as such because, in these cases, we need the data to process your contact or open the customer account, and the contact cannot be sent without your information. The data collected can be seen in the respective entry forms. We use the data you provide to process your inquiries. The legal basis is Art. 6 (1) (b) GDPR, insofar as your contact request is related to an existing or future contract. Otherwise, the legal basis is Art. 6 (1) (f) GDPR, as the processing is necessary to fulfill our legitimate interest in the proper processing of contact requests. To properly allocate inquiries, it is necessary to provide personal data.

Once processing is complete, your data will be restricted for further processing and will be deleted after the retention periods prescribed by tax and commercial law have expired, unless you have given your explicit consent for further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this statement.

Google Meet

We use Google Meet for online meetings (video conferences). You can also contact us by phone. If you choose to use the online meeting option through Google Meet, you can decide whether to use the Google Meet application for this. If not, you can also open Google Meet via a browser without needing to install an app. If you choose to participate through Google’s suite of services, Google will be responsible for data collection through this page.

When using Google Meet, various data is processed. The amount of data processed depends on the information you provide before and during participation in an online meeting, as well as how you participate in the meeting.

The following data is used when you participate in an online meeting: specified username, your email address if provided, your profile photo, and language selection. Additionally, so-called metadata is recorded, such as the date, time, meeting ID, and location. You can also participate in the meeting with or without video and with or without sound, and use the chat function to send text or files. If you use these functions, image and sound files, as well as data sent through the chat function, will be processed. In principle, meetings are not recorded. However, if this were the case, you would be informed in advance and asked for your consent.

The purpose of data processing is to conduct online meetings and, if necessary, to exchange data via the chat function.

The legal basis is Art. 6 (1) (b) GDPR, insofar as your contact request is related to an existing or future contract. Otherwise, the legal basis is Art. 6 (1) (f) GDPR. The processing is necessary to fulfill our legitimate interest in maintaining good contact with you, as well as a straightforward and personal exchange with you.

Personal data processed in connection with participation in an online meeting will not be disclosed to third parties unless they have been transmitted for the purpose of disclosure. We use service providers to conduct online meetings as part of personal data processing on our behalf. These service providers are based in the United States. Please refer to the information in the section Transfer to Third Countries regarding associated risks.

2. Access Data and Hosting:

You can visit our website without providing any personal information. With each visit to the website, the web server automatically stores a server log file that, for example, contains the name of the requested file, your IP address, the date and time of the request, the amount of data transmitted, and the requesting provider (access data) and documents the request.

This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer according to Art. 6 (1) (f) GDPR. All access data will be deleted no later than seven days after your visit to the site.

This site is hosted by Dinahosting, Interxion, and Global Switch in Madrid, which we use as part of order processing. All data collected within the scope of using these websites or in the forms provided for this purpose, as described below, will be processed on the respective service provider’s servers. Processing on other servers only takes place within the framework explained here.

3. Data collection for the use of Revi services

In addition to personal data provided by the customer for sending review requests, access logs may also be collected, recording IPs, interactions with emails, browsers, and devices, all legally and with business knowledge but not for commercial purposes.

Your data may be used to identify you, provide service, send newsletters, improve the platform, and respond to your questions about stores and products.

Your data, such as user profiles, reviews, interactions, and answers to questions, may be displayed by search engines and companies you have reviewed.

The retention period for your personal data is the time necessary for the proper functioning of the process or as required by legal reasons. Data will be anonymized or deleted when necessary. Upon account deletion, only the data related to the deletion record will be kept.

Regarding personal data protection, legal measures will be used to maintain your data appropriately. However, we cannot guarantee the security of information transmitted to us in non-encrypted elements such as emails.

Registration in the Buyer Protection service

Information regarding the processing of personal data related to the use of our various services will be provided to you upon registration, for example, as an annex to Revi’s Terms of Use.

When registering with Revi, we need your email address, your name, and your address.

Registration as an affiliate of Revi for online stores

Information regarding the processing of personal data within the scope of the Revi Affiliate Contract for online stores can be found in the Privacy Policy at the following link: Legal Notice.

4. Electronic newsletter and postal advertising

Email advertising with newsletter subscription

If you register for one of our newsletters or provide your details to download a document for free from our website or our presence on Facebook or LinkedIn, we will use the necessary data or data you separately provide to send you our newsletter regularly by email based on your consent in accordance with Art. 6 (1) (a) GDPR.

The newsletter is sent on our behalf by service providers to whom we provide your email address for this purpose.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or through a link provided for this purpose in the newsletter. After canceling your subscription, we will delete your email address unless you have given your explicit consent for the further use of your data or we reserve the right to use the data beyond this, which is permitted by law and of which we inform you in this statement.

Email advertising without newsletter subscription and your right to object

If we receive your email address in connection with the sale of a product or service and you do not object, we reserve the right to send you regular emails with offers of similar products to those already purchased. This serves to protect our legitimate interests in an advertising approach towards our customers, which are paramount in the balancing of interests process in accordance with Art. 6 (1) (f) GDPR.

The newsletter is sent on our behalf by service providers to whom we provide your email address for this purpose.

You can object to this use of your email address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising email.

5. Cookies and web analysis

To make the visit to our website attractive and to enable the use of certain features, to display suitable products or to conduct market research, we use so-called cookies and other technologies on various pages, where information is stored on or retrieved from your device (hereinafter uniformly referred to as "cookies").

Cookies:

Cookies are small text files that are automatically stored on your device. We always use some cookies to ensure the basic functionality of our pages and the optimized presentation of our offer (technical/necessary cookies). Some of the cookies we use are deleted at the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). We use both our own cookies and those from third-party providers (so-called third-party cookies or tracking cookies).

Consent Manager:

In our Consent Manager, you will find a detailed summary of the cookies and other technologies and service providers we use, their purposes and storage periods, the legal basis for the use of cookies, and more information can be found in our Consent Manager. Through the Consent Manager, you can accept or reject individual cookies or all cookies separately when you first visit our website and at any later time, by marking/checking the respective cookie or removing it and saving the settings. These settings are saved on your computer or mobile device in local storage. Therefore, they need to be made and saved again if the local storage of the device is cleared or if another device or browser is used. Please note that you may need to manually delete cookies that are already installed if you withdraw your consent. If you do not accept cookies, the functionality of our website may be limited.

Online presence on social media

6. Our online presence on social media platforms

Our presence on social media and platforms serves for better and more active communication with our customers and interested parties. There, we inform you about our products and current special offers. When you visit our social media websites, your data may be automatically collected and stored for market research and advertising purposes. From this data, so-called usage profiles are created using pseudonyms. These can be used, for example, to place ads both within and outside of the platforms that presumably correspond to your interests. For this purpose, cookies are often used on your device. The visitor behavior and interests of users are stored in these cookies. This serves in accordance with Article 6 (1) (f) GDPR to protect our legitimate interests, which outweigh our interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If the respective social media platform operators request your consent (agreement) for data processing, for example, with the help of a checkbox, the legal basis for processing is Art. 6 (1) (a) GDPR.

For certain processing activities on our social media profiles on Facebook, we are jointly responsible with the platform operator, in accordance with Article 26 of the GDPR. Essential information about the agreement between us and Facebook and your associated rights can be found here.

To the extent that the mentioned social media platforms are based in the United States, they use the standard contractual clauses issued by the EU Commission as an adequate safeguard to ensure an appropriate level of data protection.

Facebook: Google/YouTube: Twitter: Instagram: Pinterest: LinkedIn: Xing

7. Invitations to review via email

If you have given us your explicit consent to do so during or after your order in accordance with Art. 6 (1) (a) GDPR, we will use your email address to send you an invitation to review via email.

Consent can be revoked at any time with future effect by sending a message to the contact option described below.

In other cases, sending an invitation to leave a review is done in exchange for free membership and thus as an integral part of the membership contract. In these cases, data processing is necessary for the performance of the contract and therefore based on Art. 6 (1) (b) GDPR.

8. Contact options and your rights

As a data subject, you have the following rights:

In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us as described therein.

In accordance with Art. 16 GDPR, you have the right to demand the immediate correction of inaccurate or incomplete personal data stored by us;

In accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing

  • exercise the right to freedom of expression and information;
  • for the fulfillment of a legal obligation;
  • for reasons of public interest; or
  • to assert, exercise, or defend legal claims

is required;

in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, to the extent that

  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose the erasure of the data;
  • we no longer need the data, but you need it to assert, exercise, or defend legal claims, or
  • you have objected to the processing in accordance with Art. 21 GDPR;

In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller;

The right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. You can also contact the supervisory authority at your place of residence or habitual place of work or at the headquarters of our company.

If you have any questions about the collection, processing, or use of your personal data, the information, correction, restriction of processing, or deletion of data, or the revocation of any consent or objection to a specific use of data, please contact our company’s data protection officer.

9. Right to object

To the extent that we process personal data as described above to protect our overriding legitimate interests in the balancing of interests, you may object to this processing with effect for the future. If the data is processed for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have a right to object if there are reasons arising from your particular situation.

After you exercise your right to object, we will not process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing is for the assertion, exercise, or defense of legal claims.

Policy changes: Policies change periodically to comply with regulations. You will be informed if your rights are significantly affected. Continuing to use the platform after the notice will be considered acceptance.