What to check if the module does not sync orders or products

If orders or products are not syncing, first check that the store connection is active and that you are using the latest version of the module or plugin available in Connected Stores.

Shopify: the first synchronization may take up to 24 hours. Shopify does not use the HTTP cron of PrestaShop or WooCommerce. If no data appears after that period, open a ticket.

PrestaShop and WooCommerce:

1. Check that the API key of the module matches the one from the connection in Revi.
2. Review the pending orders or products within the module and the date of the last execution.
3. Set up the cron URL shown by the module in the hosting to run once a day.
4. Run a manual synchronization after correcting the configuration.

Some shared hostings use an outgoing IP that may have been flagged for spam or blocked due to reputation. The current versions of the PrestaShop and WooCommerce modules automatically test the main API and, if it does not respond, use the backup bridge api.revi7.com through Cloudflare. You should not manually configure that URL or request a whitelist as the first step: update the module and repeat the synchronization.

If the backup also fails, open a ticket with the CMS, module version, date and time of the last execution, a sample order or product, a screenshot of the connection status, and the module logs. Support will be able to check if the problem is related to credentials, cron, firewall, DNS, or hosting connectivity.