Why do my orders show as "Pending verification" in the Revi panel?

When you open `https://ugc.revi.io/orders` and see an order marked as `Pending verification`, it means Revi has received the order from your store but cannot yet mark it as `valid` for sending the invitation. It is normally fixed by checking three things in the Revi module installed on your CMS (PrestaShop or WooCommerce), which is where orders are reported from. **1. Make sure the order statuses in the module match the real ones.** Open the Revi module settings in your CMS and review which order statuses you have selected as triggers (by default `shipped` and `delivered`). Confirm that those are **exactly** the statuses your orders actually use in the store. It is common to have `shipped` configured while orders stay in `processing`, `in preparation` or a custom status: in that case Revi never receives the signal to move the order to `valid` and it stays as `Pending verification`. Add the statuses you really use and save. **2. Make sure the scheduled task (cron) is active.** The module needs to run a scheduled task every 24 hours to sync orders with Revi. If your hosting disabled the cron, you recently switched hosting, or the module was reinstalled without reconfiguring the task, orders pile up and keep appearing as `Pending verification` at `https://ugc.revi.io/orders`. Open your hosting's scheduled tasks panel (cPanel, Plesk, DirectAdmin or other) and confirm that the URL or command of the Revi module's cron is active. If you do not know where to look, ask your hosting provider. **3. Trigger a manual sync to speed things up.** If you just fixed the statuses or re-enabled the cron, you do not need to wait 24 h: the module panel inside your CMS has a manual sync button. Trigger it and go back to `https://ugc.revi.io/orders`: pending orders should move to `valid` within minutes if everything else is right. After these three steps, orders should move from `Pending verification` to `valid` in the Revi panel and, once the default 7-day waiting period from that point has passed, invitations will be sent. To see the full sending flow (when the invitation is sent, what `out of range` means, where to adjust timings), see the invitation sending guide. If after all three checks orders are still `Pending verification` at `https://ugc.revi.io/orders`, open a ticket with: affected store and domain, CMS and Revi module version, order statuses configured in the module and statuses orders actually have in the store, and 1-2 order examples (number, date, status in the store, status in the Revi panel).