What happens to orders when I renew my quota or buy a bonus?
What happens to orders when I renew my quota or buy a bonus?
Renewing your invitation quota or buying a bonus adds available invitations, but it does not automatically reschedule previous orders that were left without an invitation. Use Orders > Recover for those orders.
Order recovery is available from the Pro plan:
- Open https://ugc.revi.io/orders/recovery or go to Orders > Recover.
- Choose a quick period of 30, 90, 180 or 365 days, or enter a custom period between 1 and 900 days.
- Select Preview to check how many eligible orders were found and review a sample.
- Check that you have enough quota or bonus invitations.
- Select Recover or Recover all to add them to the sending queue.
Each recovered order consumes one invitation from your quota or bonus. The operation cannot be undone. The screen only includes eligible orders, such as synchronized and validated orders that have not been disabled, reviewed or previously sent.
Before recovery, check the remaining invitation count and the expiry date of active bonuses in the panel. Recovery is locked on the Free plan and requires Pro or higher.
If no orders appear, check module or plugin synchronization, cron, validation status and selected period. Open a ticket if you have Pro or higher but cannot access the feature, eligible orders are expected but the preview is empty, or recovered orders do not progress through the queue. Include the shop, CMS, period, example orders, available quota and a screenshot.