Can a business choose which customers receive invitations?
Can someone be excluded because of a dispute or expected rating?
No. A complaint, return, incident, dispute, or expected negative review is not a valid reason to exclude someone.
What should the business do instead?
Apply invitation rules neutrally and handle the service issue through its own process. If content is published, use the response, dispute, or reporting route supported by the actual issue.
May the person still review or report?
Yes. Voluntary review requests after the applicable checks and all reporting, dispute, incident, legal, and security channels remain available.