How to recover old orders and send review invitations

Old order recovery lets you send review invitations for orders that already existed but did not receive an invitation. It is available at https://ugc.revi.io/orders/recovery on Pro plans or higher.

The screen offers quick periods of 30, 90, 180 or 365 days and a custom period from 1 to 900 days.

Before recovering orders:

1. Open https://ugc.revi.io/orders/recovery.
2. Select the period you need.
3. Use Preview to check how many eligible orders were found and review a sample.
4. Check that you have enough quota or bonus invitations and want to contact those customers.
5. Select Recover or Recover all.

Each recovered order consumes one invitation from your quota or a bonus and is added to the sending queue. The operation cannot be undone. Renewing your quota or buying a bonus does not recover orders automatically; you must start this process manually.

Only eligible orders already synchronized with Revi are shown. If no orders appear, check the module or plugin synchronization, the daily cron, validation status and selected period.

Do not confuse this screen with Import orders at https://ugc.revi.io/orders/import. Recovery works with orders already in Revi; import adds orders that have not yet been synchronized.