General Conditions

Version Published February 20, 2023

WEE ECOMMERCE SLU (hereinafter "REVI" or the "Company") informs Users of the Content Policy and the Fight against Fraud in Opinions (hereinafter, the "Content Policy") that Users must respect in the process of generating and Sending opinions.

The purpose of these General Conditions of Use is to define the conditions under the ones I reviewed collects customer opinions, as well as the treatment conditions of the Personal Data of all Internet Users who connect to the Page website https://revi.io.

REVI feedback system

REVI offers sellers and buyers a safe and reliable valuation system for purchases made over the Internet. To this end, REVI sends in the name and representation from the seller (hereinafter, the "Seller") an email to the buyer with a link to a online form that allows to evaluate in a transparent and safe way the experience of buys.

1. The Users

The access and/or use of any of the services included in it attributes the condition of User (hereinafter, "User"). Users must carefully read the this Content Policy, as well as the Privacy Policy and the Privacy Policy Company cookies, prior to the use of REVI services.

When you create your user account, it will be through an email and entering a username.
Your username cannot contain:

• any harmful, offensive, discriminatory, defamatory, obscene or illegal elements;
• the terms "guest", "administrator", domains (".dk", ".com", etc.); neither
• characteristics that belong to someone else or a third party, such as the name of someone other than yourself.

You are entirely responsible for controlling who accesses and uses your user account.
For example:

• You must not allow anyone else to access or use your user account and you must not share your login details, such as your email address and verification code, with anyone else. If you suspect that any of your user account login details have been stolen or misused, please let us know immediately by contacting us using this form .
• You agree to keep all information related to your user account (including your email address) up-to-date and complete. If you wish to change your username, you can do so by logging into your user account.
• You are responsible for all activity associated with your user account, including all reviews, all comments, and all user-generated content.

Your main responsibilities: When you use our platform, you must respect the following rules:

• You agree to use our platform exclusively in accordance with our policies.
• You must be over 18 years old.
• You must not undermine the security or integrity of our platform.
• You must not use our platform in any way that could affect its functionality or interfere with the use of other people.
• You must not introduce or post items to our platform that include viruses or other malicious code.
• You must not write or submit false reviews, or participate in obtaining them. By fake reviews we mean reviews that do not reflect a genuine service or shopping experience with a business or that have been written in an attempt to manipulate consumer perception or negatively attack a particular business.
• You must not perform any action that may be misleading, offensive, infringing any law, infringing on the rights of third parties or that does not comply with our policies.
• You must not modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform.
• You must not behave in an abusive or disrespectful way towards Revi's employees, partners and clients or other users of the platform. We will not tolerate any form of abuse or harassment of our employees in any situation and this includes interaction with our support and customer service teams.
• You must not write opinions of a commercial nature or use our platform for commercial purposes, not even in relation to yourself or any service, product and/or company.
• You must not use our platform to develop or provide any service or functionality that competes with our platform.

2. Acceptance of the Content Policy and Fight against Fraud in Opinions

Users may review and assess their purchases by invitation through I REVIEWED. The opinions of the Users (hereinafter, the "Opinions") will be published in the Seller's website.

In order to use the services REVI ios and publish their Opinions, Users must have unreservedly accepted this Content Policy, as well as the Privacy Policy REVI's Privacy and Cookies Policy.

3. Opinions

Users may publish their Opinions through express invitations received when making a purchase. These opinions should be based on your own experiences. shopping.
Opinions must in any case respect the following principles:

• Opinions must be sincere and be based on the User's actual purchasing experience.
• Opinions will be published free of charge. Under no circumstances will REVI publish opinions that have been paid for. The foregoing shall be understood without prejudice to any reward programs that Sellers may implement.
• Opinions must be independent and impartial. REVI prohibits and will immediately remove any Review that has been fraudulently posted by employees, family members, friends or any third party that has a personal or professional relationship with the Seller.
• Opinions must be adjusted to the shopping experience. REVI prohibits and will immediately withdraw any Opinion that is not directly related to the shopping experience or to each of the products purchased by the User.
• Opinions must be respectful. REVI prohibits and will immediately withdraw any Opinion that contains insults or threats to the Seller, its employees or any other person, as well as the publication of personal data (phone numbers, addresses, email of Users).
• Opinions must always and in any case respect the current legislation. REVI prohibits and will immediately withdraw any Opinion that violates the legal system, may involve harassment or contain racist, xenophobic, sexist messages or that in any other way violate the Law.
• The Consumer may be contacted again to carry out verifications. Revi has elements that allow the Consumer to be identified and attest to his act of consumption. Identification can be made by email, telephone or any other means that allows direct contact with the Consumer.
• On the other hand, the Consumer who has left an Opinion, may modify it during a period of three (3) months after writing it. Once this period of three (3) months has elapsed, you can only request the withdrawal of your Opinion.
• On behalf of the company, a request for Consumer Opinion may be sent by presenting a proof of Purchase in his name, provided that this act of consumption has been carried out during the last 400 (four hundred) days.
  Thus, the possibility for a Consumer to issue an Opinion after carrying out an act of consumption is limited in time.

Moderation of opinions:

During the Moderation process, Revi will post or reject Feedback whenever justifiable.

The rejection of an Opinion necessarily results from a manual action of the Revi's moderators after denouncing the Opinion in question.

All the people involved and the acts related to the Moderation are identified and traceable.

The Moderation service proposed by Revi has a standard model included in all subscriptions. The same Moderation period will be applied to all Opinions, whether they are positive or negative.

Standard moderation

This moderation is carried out by the action of the Revi moderators after the denunciation of an Opinion made by Clients notified through the opening of a ticket medium.

In this way, after examining the Opinions and deciding whether or not they violate the rules of publication, the Revi moderators decide whether or not to remove the Opinions.

Manual Moderation is available at any time and therefore you can be done "after the fact" if necessary.

In turn, Revi undertakes not to modify or delete the content of an Opinion of client. Therefore, Revi cannot:

• Correct misspellings contained in an Opinion.
• Change the pseudonym of a member.
• Hide a part of the Opinion text.
• Modify the note.

Revi displays all Feedback, whether positive or negative, as long as there are no been rejected during the moderation process. Therefore, Revi does not perform any selection of published Opinions.

Revi displays Reviews in chronological order from newest to oldest, in depending on the date of presentation of the Opinion, restoring the Opinions in their whole.

Operation of Questions and Answers:

In order to establish a dialogue between Consumers and Associated Merchants, Revi proposes a “Questions/Answers” module.

In this system, the public answer to the question asked by the user is answered by the store to serve as an orientation in case of being of public interest.

4. Fight against fraud in Reviews

REVI is aware of the importance that the Opinions published by the Users about their shopping experience with potential third-party buyers. By this, as part of its commitment to transparency and against fraud in the Opinions, REVI reserves the right to withdraw any fraudulent Opinion, understood as such, all those that do not conform to the actual experience of the User.

In case of detecting a fraudulent Opinion, from REVI we ask Users to contact us through the address hola@revi.io or the form contact information found on our website https://revi.io/es/contacto.

5. Temporary suspension of the publication of Opinions

When Users value their shopping experience (regardless of the score), the Opinion is automatically pending publication for 7 days. In case of Once a mediation process is opened, this wait is extended up to 14 days.

During said period, the Seller may contact the User to respond or solve possible incidents or open a private channel with the User to try to solve the problem that has motivated the evaluation of the experience as negative.

The User will have, if he wishes, the possibility of modifying his Opinion after the interaction with the Seller.

After the period of seven or fourteen days, the Opinion will be published automatically.
Reasons for rejection of Brand opinions:

• The opinion received is considered defamation.
• The note does not correspond to the comment.
• The opinion is related to a Product/service and not to the Purchase experience on the Page and vice versa.
• The text content contains random characters or is misspelled to the point of incomprehensibility.
• The elements of the description of the consumption experience are not described.
• The opinion has been identified as intended to lower the valuation of a product or a company.
• The content of the Opinion is not related to the valued topic.
• The content of the text includes personal data or any other information that could lead to identity theft: The first or last name of people who are not public figures, a telephone number, a physical address or email address, a number credit card, social security, bank account or other information that could lead to identity theft.
• The content of the text encourages the Purchase of a competitor.
• The content of the text indicates that the user has not had a consumption experience.
• The Opinions administrator believes that his civil or criminal liability may be involved.
• The content includes insults or profanity.
• Opinion features contain specific conflict of interest elements.
• A user makes an inappropriate comment about other content or its author.
• The content of the text is clearly spam or mentions web pages or urls, including those of the client or the manufacturer.
• The content of the text includes a call for legal action.
• Customer service has intervened to resolve the problem, and the Consumer wishes to update their Opinion.
• The Consumer has contacted the rated company to modify or delete their Opinion.
• The Consumer has contacted the review administrator to delete or modify their Review.
• The Opinions administrator believes that his civil or criminal liability may be involved.

Reasons for rejection of Consumer Product Reviews

• The opinion received is considered defamation.
• The note does not correspond to the comment.
• The Opinion presented is related to the Purchase experience (customer service, delivery or website) and not to the valued product.
• The text content contains random characters or is misspelled to the point of incomprehensibility.
• The description elements of the Product characteristics are not provided.
• The content is not related to the Rated Product.
• The content of the text includes personal data or any other information that could lead to identity theft (the first or last name of persons who are not public figures, a telephone number, a precise physical address or email address, a credit card number, social security number, bank account number, or other information that could lead to identity theft).
• The content of the text encourages the Purchase of a competitor.
• The content of the text indicates that the user has not tried the Product yet.
• The content includes insults or profanity.
• The Opinion contains specific elements of conflict of interest.
• The user makes an inappropriate comment about other content or its author.
• The content of the text is clearly spam or mentions web pages or urls, including those of the client or the manufacturer.
• The content of the text includes a call for legal action.
• Customer service has intervened to resolve the problem, and the Consumer wishes to update their Opinion.
• The Consumer has contacted the rated company to modify or delete their Opinion.
• The Consumer has contacted the review administrator to delete or modify their Review.
• The Opinions administrator believes that your civil or criminal liability may be involved.

6. Limitations of use

Users will use REVI's services with the utmost respect for the terms and conditions contained in this Content Policy and in accordance with the purpose for which REVI guarantees access to them: to evaluate transparent and sincere your shopping experience.

7. User Responsibility

Users agree to use REVI services and publish their Opinions in accordance with this Content Policy, the current Law and good faith.

Without prejudice to what is indicated in clause 6 on the temporary suspension of Opinions by the Seller, REVI does not preventively review or control the Opinions of the users. Users are solely responsible for compliance with this Content Policy, as well as the content of the Opinions published and, where appropriate, of the attachments with which they have supplemented their Opinions.

In the event that the Opinions published by the User infringe current legislation or in the case of fraudulent Opinions, REVI reserves the right to withdraw the Opinions without need for notice.

Likewise, if it is shown that an Opinion is fraudulent or constitutes a legal infringement, REVI reserves the right to exercise the legal actions that deem necessary.

In the event that third parties, affected or victims of User Opinions, exercise any legal or judicial action based on such Opinions, the User who has published will be solely responsible for them, forcing themselves to hold harmless REVI of any liability, sentence, sanction or fine that may be pronounced against REVI by the administrative or judicial authorities due to the Opinions communicated by the Users. In the event that REVI was penalized or sentenced for such facts, the User or Users responsible for the Opinion or Opinions that have motivated by the sanction or sentence, they will indemnify REVI for the damages suffered.

8. Advertising

REVI is not responsible for third-party advertising that may appear on the Site Web through banners or any other type.

In case of detecting that the advertising that appears on the REVI Website presents a defamatory, discriminatory, xenophobic, homophobic content, advocates terrorism of any other crime, includes photographs or messages of sexual content or in any other way violates the Law, Users are requested to contact REVI through the address hola@revi.io so that we can request who its withdrawal corresponds.

In the case in which the User publishes in his social networks any reference to the content included in the REVI Website or App, must include a mention expresses the origin of the contents and REVI.

9. Intellectual property

REVI is the sole owner of the Website www.revi.io (hereinafter, the Website). All content included therein (among others, texts, photographs, graphics, images, icons, technology, software, audiovisual content, graphic design and code source, etc.) are owned by REVI or by third parties who have granted REVI a license or authorization for its publication.

REVI does not authorize Users to exploit, reproduce, distribute, transform or assign in any way, by themselves or through third parties, the contents of the Site Web.

All trademarks, trade names and distinctive signs of any kind that appear on the Website, are the exclusive property of REVI. The access or use of REVI services by Users do not grant them any type of right about them. Users agree not to register any brand, name commercial and/or distinctive sign that could suppose an infringement of the rights of REVI intellectual property.

In the event of detecting irregular use by third parties of the brands, names trademarks and/distinctive signs of REVI, Users are requested to contact with REVI through the address hola@revi.io

Your property: You own and are responsible for any content generated by the user that you send or disseminate through our platform. You also agree to have all necessary permissions to create and/or use such content generated by the user. Unless we remove your User Generated Content for infringing our guidelines or remove it yourself, it will continue to be displayed publicly on our platform and on any third-party services and networks (such as Google) in a indefinite.

10. Links

The REVI Website and services may contain links or hyperlinks that lead to third-party websites.

REVI cannot control or approve the contents of the sites belonging to third parties therefore, once the Users leave the REVI Website, it will cease to be application of the provisions of this Content Policy, governing the relationship between the Users and said third parties by the conditions that each one of them stipulates to the regard.

Consequently, REVI cannot be held responsible nor will it respond under any circumstance of the information or content of third parties, its veracity, validity or legality.

In case of detecting that a link that appears on the REVI Web Page presents a defamatory, discriminatory, xenophobic, homophobic content, advocates terrorism of any other crime, includes photographs or messages of sexual content or in any other way violates the Law, Users are requested to contact REVI through the address hola@revi.io so that you can request to whom appropriate his withdrawal.

11. Personal data

In order to provide its services, REVI needs to obtain a series of character data Users' staff (name and email). These data are provided by the Seller, this being the person in charge of the personal data.

REVI, in its capacity as person in charge of processing the personal data of the Users act at all times in accordance with the provisions of the Seller and always with full respect of current legislation on the matter, and especially following the provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of April 2016 and in Organic Law 3/2018 of December 5, on Data Protection Personal and guarantee of digital rights.

The data of the Users will not be transferred in any case to third parties or processed for personal purposes.

Users can also consult at any time the Privacy Policy of REVI at the following link.

Likewise, Users can exercise at any time the rights that the Legislation recognizes them as the owner of personal data: right of access, rectification, opposition, deletion and portability. To exercise these rights, the User, or his representative, you can contact the Seller through the means established by it or, alternatively, they can exercise their rights before REVI through from the email address hola@revi.io or by ordinary mail to the indicated address effect of notifications, indicating in the object of your message "Data Protection" and attaching to your request a copy of your ID (if acting through a representative it will be necessary to provide the aforementioned representation).

Termination and suspension of the account:
Here's when you can terminate or suspend your access to our platform.

• Our rights: We may terminate or suspend access to your account user immediately or filter user-generated content if you violate or threaten to violate any of the terms of our policies.
• Your rights: You can choose to delete your user account at any moment and by doing so you will no longer be able to publish opinions on our platform and all your reviews will be removed from it.

12. Modifications

REVI may modify at any time, totally or partially and unilaterally, the this Content Policy, always informing Users and granting them a period of not less than one month to accept the modifications. After said period, it The modifications will be considered accepted by those Users who continue using REVI services.

13. Language

REVI maintains a commitment to address, whenever possible, Users in your own language. For this, REVI will adapt its services and the Content Policy whenever possible to the language of the User. However, in case of conflict or doubt about the meaning or scope of any section, term or expression contained in the services or in the Content Policy, the version in Spanish for being the original version of them.

14. Law and jurisdiction

The interpretation and execution of these Terms and Conditions are subject to the Spanish and Community legislation directly applicable at all times.
In the event of any kind of dispute between Users and REVI, both Parts undertake to try to resolve them in a friendly manner and in good faith. in case If it is necessary to resort to the Courts and Tribunals, the competent bodies will be courts appointed by law.

15. Validity

This Content Policy regulates the relationship between Users and REVI in regarding the use of REVI services and its Website and replace any other prior contracts or agreements between Users and REVI.

16. Exemption from liability and imputability

These sections are important as they define the responsibilities between us (Revi and you), so we urge you to read them carefully and in their entirety.
We cannot guarantee that the platform will be available at all times. the Platform is provided "as is" without warranty of any kind.
Claims
This section describes how to resolve claims.

17. Resolution of claims

Most of your concerns can be resolved quickly and to the satisfaction of all contacting us through this form. If we are not able to solve the problem, both we and you promise to present claims only in the jurisdiction listed in the Our Entities section contracting parties and applicable law (section 26) of these terms.