4.4
Very good
Revi rating: 4.5 out of 5 stars
21 reviews
5 stars
4 stars
3 stars
2 stars
1 stars

Reviews VITALZEN BASIC

These reviews help shoppers understand real buyer experiences with VITALZEN BASIC. Revi displays ratings, verified reviews and related questions when available.

globalrelax.com has a 4.7/5 score based on 2,672 customer reviews on Revi. Responds to 28% of negative reviews.

We show reviews in English first. There are more recent reviews in other languages.
Valentyna S. United Kingdom
Verified
18 Feb 2025
Revi rating: 5 out of 5 stars
5 of 5
Great product ! Only one down size almost 6 weeks delivery time but worth a wait ! Really powerful massager.
Dmitry F. Spain
Verified
20 May 2024
Revi rating: 2 out of 5 stars
2 of 5
El producto de segundo mano? Obviomente esta usado, tiene daños en la superficie.
La pegatina esta muy mal pegada
20 May 2024
Answer globalrelax.com
Estimado Dmitry,
Lamentamos profundamente las molestias ocasionadas por no haber recibido el producto en perfectas condiciones. Apreciamos mucho que nos haya informado sobre el estado en el que haya recibido el masajeador Vitalzen Basic.
Le aseguramos que vamos a resolver este problema a la mayor brevedad posible. Nos pondremos en contacto con usted para acordar los pasos necesarios para solucionar esta situación.
Gracias por su comprensión y paciencia.
Atentamente,
Atención al Cliente - GLOBAL RELAX (ES)
Edson P. Portugal
Verified
27 Oct 2023
Revi rating: 3 out of 5 stars
3 of 5
Boa tarde.
Envio rápido e eficiente, produto bem embalado, porém achei ele feito com material frágil e inclusive já veio com o painel de comando com uma folga quando aperta determinado botão.
Kathleen F. United Kingdom
Verified
22 Sep 2023
Revi rating: 5 out of 5 stars
5 of 5
Bought this after looking at lots of different massagers. I’m on my feet all day and realise I have to take care of myself as I’m getting a few issues due to the stress on my feet.

The massager arrived on time and my son had it out the box using it before I finished work. I was not sure what to expect from a machine but I was not disappointed.

There seems to be a roller on the bottom that feels good over different areas on the sole of the foot. What was surprising is the compression massage that goes with it. The sides move in and out to create a kneading sensation which is fab. I’m not sure what the different modes and settings do, it all felt fairly similar and I am happy to put it on auto and enjoy.

Although it doesn’t have a stand for placing at angles I have been using a bean bag and this allows me to massage my calves. I have Achilles tendinitis so putting the machine at an angle allows me to get the roller on the Achilles.

Overall I would say it has been a great purchase and well worth the money for what it does and the quality and build. I use it every morning with my tea to get blood flow to my plantar fasciitis and it helps. When I come in form work it’s great for my aching feet and calves. It’s has been used every day multiple times by myself and 2 sons.
Anonymous United Kingdom
Verified
5 Oct 2021
Revi rating: 5 out of 5 stars
5 of 5
I’m very disappointed! It comes broken I can’t use it and I can’t contact anyone to organise returns!Very very bad company!Not recommend at all
6 Oct 2021
Answer globalrelax.com
Dear Dariusz Samsel,

We regret your message. However, we don´t understand your discomfort. As far as we know, you received your order last September 22nd, 2 weeks ago, and you have never contacted us.
At GLOBAL RELAX we are happy to help our customers, and if, as you say, you received your product with a defect due to transport, we would be happy to send you a new product.
However, you have never contacted us neither by online chat, nor by email, nor by phone, ...
And all the contact channels are available to you both in the user manual of your product, and on the website www.globalrelax.com, as well as in the form you used to write your review. Therefore, we doN´t understand that you have taken the time to write your review, but you have not taken the time to contact us and immediately solve your problem.

Regards,
Customer Service - GLOBAL RELAX
Marie Christine G. France
Verified
1 Jan 2026
Revi rating: 3 out of 5 stars
3 of 5
Original in Français
Nous avons été obligé de vous le retourner car le massage est beaucoup trop fort et est douloureux
Le produit semble de qualité
Alejandro A. Spain
Verified
30 Dec 2024
Revi rating: 1 out of 5 stars
1 of 5
Original in Nederlands
Hace bastante daño al hacer el masaje aún bajando la intensidad. Recibí el producto el 1/12/2024 y el cumpleaños de mi mujer es el 11/12/2024, lo hemos usado un par de días para ver si nos acostumbrábamos y nada. El día 14/12/2024 hice uso del desistimiento por correo y no he tenido contestación, después de enviar 3 o 4 correos. Hablé por chat varias y me dijeron que me iban a retirar el producto, después me enviaron un correo como que lo tuviese todo bien embalado (23/12/2024) y aún no han pasado. He llamado hoy (30/12/2024) por teléfono y una chica me ha dicho que daría aviso a la compañía de transporte. A ver si no tengo que ir al arbitraje de consumo porque son 130€ y parece que me están tomando el pelo.
¿TAN DIFÍCIL ES AVISAR A LA EMPRESA DE TRANSPORTE PARA HACER UNA RECOGIDA?
Francisco V. Spain
Verified
23 Apr 2024
Revi rating: 5 out of 5 stars
5 of 5
Original in Español
El producto es perfecto y llego en el tiempo estimado.
El embalaje exterior un poco deficiente.
Recomendable comprar.
Muchas gracias.
Anonymous Italy
Verified
27 Nov 2023
Revi rating: 5 out of 5 stars
5 of 5
Original in Italiano
Ottimo prodotto. Consegna precisa e celere
Nemerson d. Portugal
Verified
27 Sep 2023
Revi rating: 5 out of 5 stars
5 of 5
Original in Português
Muito bom. Atende as expectativas.
Daniela s. Italy
Verified
11 Sep 2023
Revi rating: 5 out of 5 stars
5 of 5
Original in Italiano
spettacolare!! rilassante, gradito da tutta la famiglia e non solo
Anonymous Spain
Verified
5 Jul 2023
Revi rating: 4 out of 5 stars
4 of 5
Original in Español
Si todo muy bien envío información todo muy bien
Ángel P. Spain
Verified
9 Mar 2023
Revi rating: 5 out of 5 stars
5 of 5
Original in Español
Me encanto la máquina , es fenomenal total relajación en los pies , y brinda un gran descanso
Luminita B. Belgium
Verified
28 Oct 2022
Revi rating: 4 out of 5 stars
4 of 5
Original in Français
Massage très efficace, arrivé très vite, très bon suivi par le vendeur. Pour les petits pieds, l'appareil peut faire mal au niveau des chevilles. Après 2 semaine d'utilisation, toujours contente. Petit problème: pour certains programmes, l'appareil fait un bruit bizare. Après une journèe debout, avec 1 ou 2 programmes de massage, jambes soulagées.
Anne J. France
Verified
14 Sep 2022
Revi rating: 5 out of 5 stars
5 of 5
Original in Français
Très bon produit. Fonctionne bien et est très agréable.
Réception très bien. J ai eu un peu de difficulté à suivre mon envoi mais par la suite tout a été très bien avec le suivi UPS.
Jonatan L. Portugal
Verified
3 Sep 2022
Revi rating: 5 out of 5 stars
5 of 5
Original in Português
Top!!! Recomendo alivia muito as dores.
Anonymous France
Verified
28 Nov 2021
Revi rating: 5 out of 5 stars
5 of 5
Original in Français
Je le fais environ 1 jour sur 2 et j'apprécie le massage. L'appareil est pratique dans la mesure où il faut juste glisser les pieds et c'est parti.
Mustapha H. France
Verified
29 Jun 2021
Revi rating: 5 out of 5 stars
5 of 5
Original in Français
Très bonne machine ;efficace et produit un massage très soulageant .
Salvatore D. Italy
Verified
18 May 2021
Revi rating: 5 out of 5 stars
5 of 5
Original in Italiano
OTTIMO PRODOTTO . RISPECCHIA LE CARATTERISTICHE PUBBLICIZZATE.
Anonymous Portugal
Verified
11 Mar 2021
Revi rating: 5 out of 5 stars
5 of 5
Original in Português
Muito bom da umas massagens muito boas.
No answered questions yet. Be the first to ask the store.
globalrelax.com
Revi rating: 4.5 out of 5 stars 4.7 of 5
2,672 total reviews
Business activity
  • Last review received: 4 days ago
  • Last review in English: 11 May 2026
  • Domain validated
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  • Additional functionalities
  • Answer 28% of negative reviews
4.4
Very good
Revi rating: 4.5 out of 5 stars
21 reviews
5 stars
4 stars
3 stars
2 stars
1 stars

About VITALZEN BASIC

4 automatic massage modes Mode I: General massage Mode II: Focused massage on head, neck, spine, shoulders Mode III: Massage focused on stomach, intestines, liver and other organs Mode IV: Massage focused on legs, urinary and reproductive system 3 customisable massage modes Biometric 3D massage Specialised foot reflexology massage Dual massage from the toes, arches to the soles of the feet 3 speed levels Removable fabric cover Perfect fit for every foot size  Easy access control panel Instruction Manual in English

About globalrelax.com

GLOBAL RELAX®, is an online store dedicated to the trading and distribution of massage and relaxation products, with presence all over the world, composed by professionals dedicated to the sector of wellness for 25 years.

Our business philosophy is to contribute to wellbeing and improve the quality of life of our CUSTOMERS, by using the latest technology.

To reach this goal, we give our best looking for the satisfaction of each of our CUSTOMERS.

The satisfaction does not end when our CUSTOMERS buy a product at Global Relax®.

Our exclusive Customer Service is characterized by:

- Receiving your order completely FREE to more than 20 countries, and reduced cost to more than 50 countries all over the world, thanks to agreements with the main International agencies (TNT-Fedex, UPS, DHL, DPD Group, …)
- Talk to our Customer Service in the language you prefer (English, German, French, Spanish, Italian, Portuguese, Dutch, Russian and Romanian)
- Choose your favourite method to contact us (e-mail, online chat, whatsapp, phone, ...)
- Feel carefree after buying at Global Relax® since you have up to 30 days to return your product for free
- Trusting Global Relax® as much as we trust in our products, since they are protected for 5 years by the Official Warranty. If you want to be even more protected, you can get the Plus Warranty Extension® up to 10 years, for a special price.

Get to know us

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Ratings
  • Simplicity of purchase process & Customer Service
    Revi rating: 4.5 out of 5 stars 4.8 of 5
  • Satisfaction with the product
    Revi rating: 4.5 out of 5 stars 4.7 of 5