What happens if you change your store domain?

If you have changed or are going to change your store domain, you can send a request from the Revi panel so our team can review it. The account’s main domain is not changed automatically just by entering a new URL: support must validate and apply the change so the business, public URL and connection remain correctly synchronized.

In the panel, the request is available from the connection detail page, in the actions menu as Migrate connection / Migrate to another platform, where you can indicate the new domain and, if applicable, the target CMS. This flow sends a request to the team; it does not replace support review.

If only the domain changes and you keep the same CMS or store, you usually do not need to change widgets or migrate reviews, products or orders. The same widgets continue to work for the same business as long as the Revi code or plugin remains installed in the store. Invitations already sent also remain valid and old links will still lead to the same business.

What does change is the public reviews URL, because Revi generates a new public URL associated with the new domain. When support applies the change, the previous public URL is redirected to the new one so access from old links is not lost.

If, in addition to the domain, you change CMS, platform or store, it is no longer just a domain change: it must be treated as a migration or CMS change. In that case, check whether order IDs or product IDs have changed, because these identifiers are used to link orders, products and old reviews. For product reviews, prepare an Excel or CSV file with the mapping between old and new products. Ideally use the product ID; if that is not possible, we can try with solid identifiers such as SKU, EAN or GTIN, as long as the new products are already synchronized in Revi.

For CMS changes, it is also important to avoid mixing old and new orders. Ideally, orders from the new CMS should have different IDs or start with a higher numbering. This type of change often requires creating a new connection to preserve history and migrate only what is needed in a controlled way.

Open a ticket or send the change request if you want Revi to change the main domain associated with your account, you changed both domain and CMS or platform, order or product IDs changed, you need to migrate product reviews using mappings, you are not sure whether the change affects widgets, invitations, the public page or reviews, or after the change the public page, widgets or reviews do not display correctly.

Always include the old domain, the new domain, whether you keep or change the CMS, the affected store, the planned or approximate change date and what you need reviewed. If there is a CMS or product change, attach the Excel or CSV file with the mappings.

Changing the store domain is not the same as verifying an email domain. If your question is about SPF, DKIM, DMARC or email senders, check the email domain verification FAQ.