How do I change my card or plan, or subscribe again?
How do I change my card or plan, or subscribe again?
Open Revi Hub, select the relevant store, and go to Subscription. The correct next step depends on the status shown there:
- The subscription is active and you only want to change the card: under Payment method, select Update or add card. Future charges for that subscription will use the new payment method.
- The subscription is active and you want to change the plan: select Change plan, choose the new option, and review the amount before confirming. Do not create a second subscription for the same store.
- The previous subscription is canceled or inactive, or the store is on Free: start a new subscription from the same Subscription area, choose the plan and billing period, and complete checkout. Changing a card alone does not reactivate a canceled subscription or retry an old invoice.
- A payment failed but the subscription still appears active,
past_due, or awaiting payment: update the payment method for the existing subscription. If it already appears canceled or inactive, start a new subscription.
If you have an active subscription but Update or add card is not available, contact Support before subscribing again. Never send full card details by email or chat.