Business Contract Terms

This document governs the general terms and conditions for contracting the products and services offered through the website, owned by WEE ECOMMERCE S.L., with VAT number B98656275 and registered office at C/ Grabador Enguídanos 47-10, 46015, Valencia (Spain), hereinafter referred to as “Revi”.

Acceptance of these conditions through the registration and/or contracting process implies that the Client has read, understands, and fully accepts the content of this document, that they have the necessary legal capacity to contract on their own behalf or on behalf of the entity they represent, and that they assume all obligations arising from this contract.

 

0. Definitions

For the purposes of these General Terms and Conditions of Contract, the following definitions shall apply:

• Revi: Platform owned by WEE ECOMMERCE S.L., which provides technological tools for the collection, management, display, and mediation of verified customer reviews for companies that offer products or services online and offline.
• Client: Legal entity, self-employed professional or entity with legal capacity to contract, which contracts Revi’s services for its own business or professional activity.
• End User: Natural person who makes a purchase from a business managed by the Client and who may submit a review about the product or service received.
• Review: Written evaluation and rating submitted by an End User about their purchase experience or use of the product or service offered by the Client.
• Revi Platform: Set of technological solutions offered by Revi, accessible through the domain revi.io, including integration modules, API, review collection system, visualization tools, and certification pages.
• Widget: Visual element provided by Revi that can be integrated into the Client's website to display reviews.
• Free Plan: Basic free plan of the Revi Platform, activated by default after registration and at no cost to the Client, with limited functionalities.
• Paid Plans (Pro, Premium, Unlimited): Advanced versions of the Revi Platform, contracted through monthly or annual subscriptions, offering additional functionalities and technical services according to the contracted level.
• Contract: Contractual relationship established between Revi and the Client once these General Terms and Conditions are accepted, through online acceptance during the registration or subscription process to any plan.
• Personal Data: Any information relating to an identified or identifiable natural person, according to Regulation (EU) 2016/679 (GDPR).
• Moderation: Mediation service offered by Revi that allows the management of negative reviews by facilitating contact between the Client and the End User, without Revi altering the content of the reviews.
• Certification Page: Public page managed by Revi that displays verified reviews from End Users about the Client, indexable by search engines unless otherwise indicated by the Client.

 

1. Identity of the parties

This contract is entered into, on one hand, by Revi, and on the other hand, by the Client, understood as the legal entity or professional who, through the registration process and creation of an account on the Revi platform, contracts one of the available services.

The Client is responsible for providing truthful, complete, and updated information during the registration process, as well as diligently safeguarding their access credentials (username and password). Any unauthorized use of such credentials shall be the sole responsibility of the Client, who must notify Revi as soon as possible of any improper access or loss of control over their account.

 

2. Purpose of the contract

The purpose of this contract is to regulate the terms and conditions applicable to the provision of services offered by Revi, consisting of the development, implementation, and management of technological solutions aimed at the collection, moderation, display, and analysis of verified consumer reviews, within the framework of commercial activities carried out by users of the platform.

These services are intended for companies and professionals with economic activity, both online and offline, who wish to enable a reliable system of end-user reviews about the products or services they offer.

The contracting of services is formalized electronically through the website, through the express acceptance by the Client, who must check the corresponding box during the registration process and acceptance of these General Terms and Conditions.

The contractual relationship is configured as a service provision subject to financial compensation —except in the case of the free plan— in accordance with the rates, conditions, and functionalities published and updated on the website. This contract also regulates the access, configuration, use, and limitations of the Revi review system, as well as the rights and obligations of both parties.

 

3. Contracting

To access the services offered by Revi, the Client must first register through the website by creating a user account. The registration process involves voluntarily providing the required identification and contact information, which must be truthful, up-to-date, and complete.

During registration, the Client must set an email and a password. The Client agrees to use these credentials diligently, not to share them with unauthorized third parties, and to immediately notify Revi of any suspicion of misuse, loss, or theft, so that preventive blocking of the account may proceed.

Revi offers different service plans, the content, scope, and price of which are detailed on the official website. The free plan ("Free") is activated by default upon completing registration. The Client may at any time subscribe to higher plans (Pro, Premium), whose duration may be monthly or yearly. These subscriptions are automatically renewed for the same contracted period unless previously canceled by the Client, which may be managed from the control panel in the client area. Cancellation does not involve any penalty or additional cost, but it does not imply a partial or total refund of the amount already paid for the current period.

At the end of a paid subscription, if not renewed, the account will automatically switch to the “Free” plan, retaining the history of reviews collected to date, at no cost.

 

3.1 Formation of the contract

These General Terms and Conditions of Contract (hereinafter, “GTC”) are aimed exclusively at legal entities, self-employed professionals, or entities with economic activity, in accordance with the provisions of article 14 of the Civil Code.

Acceptance of these GTC is formalized by checking the corresponding acceptance box during the online contracting process, which constitutes a legally binding contract between the Client and Revi. Said acceptance also implies that the Client declares to act within the framework of their economic or professional activity.

During the contracting process, the Client must provide the required information, including: tax identification data, contact information, ecommerce system used, and payment information, if choosing a paid subscription plan.

Entering into the contract implies authorization for Revi to process certain data related to the Client’s products and transactions, excluding in any case the personal data of consumers, unless otherwise established in the data protection clauses of this document.

 

3.2 Duration and termination of the contract

The contract enters into force once the Client has correctly completed the registration process, accepted these GTC, and, where applicable, made the corresponding payment. The duration of the contract will depend on the plan chosen by the Client (monthly or yearly), and there is no mandatory permanence period unless expressly indicated during the contracting process.

The Client may cancel their subscription at any time from their user panel, effective at the end of the current period, provided that the cancellation is made before the automatic renewal date. This cancellation implies the termination of the right to use the Revi system with the advantages of the canceled subscription at the end of said period.

Revi reserves the right to terminate the contract early, without notice, in the following cases:

• Serious or repeated breach of the Client's obligations established in these GTC.
• Non-payment or delay in the payment of the corresponding fee.
• Fraudulent, abusive, or unlawful use of the contracted services.

If the Client upgrades to a higher plan during the term of the contract, the charge will be made immediately, and the new billing cycle will begin from the date of said change.

4. Services

4.1 Technical Integration

Revi provides integration modules specifically developed for the main content management systems (CMS) on the market, such as WordPress, PrestaShop, Magento, among others, in order to allow an autonomous and simple installation of the review system.

In cases where the Client does not have a compatible CMS, Revi offers an API that allows for a personalized integration through technical development by the Client or their team. For paid subscription plans, Revi provides a specialized technical assistance service that can support the integration process.

Since Revi cannot guarantee compatibility with all possible technical environments, it is the responsibility of the Client to verify...

4.2. Types of service

Revi offers different service plans adapted to the needs and volume of activity of each Client. Currently, the following are available:

• Free Plan: free version with basic access.
• Paid Plans: Pro and Premium, with additional features described on the official pricing page.

4.3. Software access and user license

Upon formalizing the contract, Revi grants the Client a non-exclusive, non-transferable license limited to the duration of the contract to access the Revi review management system. This license includes access to the functionalities corresponding to the contracted plan, with the purpose of collecting, managing, responding to, displaying, and moderating verified reviews from their end customers.

4.4. Content and scope of service

The exact and updated scope of functionalities offered by Revi will always be available for consultation on the official site.

4.5. Review verification

Revi incorporates a prior verification system that ensures that published reviews have been submitted by real customers after a transaction. The validated reviews are included on the Client’s public Certification Page, accessible from the platform itself.

4.6. Widgets and Revi Seal

Revi provides the Client with various customizable widgets. These visual elements can be integrated into the Client's website. Their use is subject to compliance with Revi’s technical and behavioral requirements.

4.7. Technical infrastructure and maintenance

The Revi system operates on a redundant and secure infrastructure network, ensuring service continuity and availability under normal conditions. Revi performs planned maintenance tasks, generally during nighttime hours, to improve the performance and stability of the platform. The Client will be notified in advance in case of significant service interruptions.

4.8. Public certification page

Upon service activation, a customized public store page will automatically be generated for the Client, where verified reviews are collected and displayed. This page is indexable by search engines by default, unless the Client expressly requests its exclusion.

4.9. Moderation and mediation of negative reviews

Revi includes a moderation and mediation service that allows the Client to establish a communication channel with users who have submitted negative reviews. This function is neutral and facilitative and is aimed at reaching an amicable resolution. Modification or removal of the review can only be carried out voluntarily by the author.

4.10. Questions and answers service

Revi also offers a public question and answer feature, intended to improve the available information about the Client’s products or services. Both questions and answers are subject to a prior moderation process to ensure compliance with usage rules, legality, and respect for third parties.

4.11. Integrations with Google services

Revi provides the Client with various integrations with Google services that enhance the visibility and effectiveness of reviews collected through the platform:

• Google My Business: Reviews verified by Revi can be synchronized with the Client’s profile on Google My Business, helping improve their local presence and consumer trust perception.
• Google Ads (Review Extensions): Revi allows the linking of verified reviews with active advertising campaigns on Google Ads, enabling the automatic generation of review extensions in ads, in accordance with Google’s policies and provided that the platform's requirements are met.
• Google Search (Rich Snippets and SEO): Revi’s certification pages and integrated widgets may include structured tagging (Schema.org), enabling the display of stars and reviews in search results, improving CTR (click-through rate) and the Client’s organic ranking, provided that Google permits and correctly detects the structure.

These integrations are subject to Google’s technical requirements and conditions, as well as the functionalities available based on the contracted plan. Revi does not guarantee the automatic acceptance of such integrations by Google nor their long-term maintenance, as they depend on external factors beyond its control.

5. Prices, billing, payment, and refunds

5.1. General economic conditions

Contracting Revi’s services does not entail a registration fee, unless expressly indicated in the corresponding commercial offer. The Client must only pay the periodic fee (monthly or yearly) associated with the selected plan (Free, Pro, Premium), according to the rates published on the official site.

Plan changes can be made at any time. In the case of an upgrade to a higher plan, the new charge will be applied immediately, and the billing cycle will be adjusted accordingly. The review history will remain intact during the plan change.

If the Client switches their ecommerce system to another compatible with Revi, no additional charges will be generated. However, if the new system is not supported by Revi, the Client assumes the risk of technical limitations or lack of compatibility, without Revi incurring any liability.

5.2. Billing and frequency

The fees corresponding to the use of the Revi system will be billed either:

• Monthly, charged on the same day of each month as the first payment date;
• Or yearly, if full prepayment for the contractual period has been agreed upon.

5.3. Accepted payment methods

The available payment methods are:

• Credit or debit card;
• PayPal (for monthly or annual payments). Currently not available for new subscriptions;
• Bank transfer (only available for annual plans and upon request).

Revi reserves the right to limit payment options depending on the Client’s credit risk or payment history.

5.4. Additional services and review bundles

If the Client exceeds the volume of reviews included in their contracted plan, they may purchase additional bundles, the number and price of which will be available in the Panel. These bundles will be billed and charged automatically on the same day the expansion is formalized.

5.5. Payment authorization

By accepting these General Terms and Conditions, the Client irrevocably authorizes Revi to automatically charge the amounts due to the designated payment method, unless otherwise expressly agreed. Revi is not obligated to perform partial charges or to retry indefinitely in the event of insufficient funds.

5.6. Non-payment and consequences

In case of delay or non-payment, Revi is authorized to:

• Temporarily downgrade the contracted plan to “Revi Free,” limiting access to certain features;
• Block the publication of the Client’s review profile until the situation is regularized;
• Terminate the contract early, as provided in clause 3.2, if non-payment persists.

Monthly fees are due 30 calendar days after invoice issuance, unless otherwise agreed in writing. Payment is considered made once Revi effectively receives the funds.

5.7. Return policy and right of withdrawal

The Client shall have a period of 14 calendar days from the date of contracting to cancel the service purchase and request a full refund of the amount paid, provided that the receipt or publication of verified reviews has not begun during that period.

In the event that the service has begun —that is, the collection or publication of reviews has been activated—, the right of withdrawal shall be deemed extinguished in accordance with Article 103(m) of Royal Legislative Decree 1/2007.

Once the 14-day period has elapsed, cancellations or refunds shall not be accepted, even if no reviews have been received during the contracted period.

6. Obligations of the Company

6.1. Updating data

The Client undertakes to keep up to date at all times the data provided during the registration process. In the event of any changes, they must immediately notify Revi through the designated channels.

6.2. Proper use of the review system

The Client shall refrain from using the Revi system abusively or fraudulently and undertakes not to post or commission false, manipulated reviews or those that create a misleading perception of the quality of their products or services. In particular, it is prohibited to:

• Submit reviews on behalf of oneself or third parties without a real purchase.
• Prevent or hinder the publication of negative reviews.
• Alter, delete, or modify reviews submitted by consumers, except through the mediation channels provided by Revi.

6.3. Prohibited behavior

The Client may not perform technical or human actions that interfere with the proper functioning of the Revi system, such as:

• Manipulating source code or APIs.
• Generating massive simulated or automated traffic.
• Attempting unauthorized access to restricted areas.

 

6.4. Credential confidentiality

The Client is solely responsible for the safekeeping of their username, access password, and API or integration keys. They must ensure their diligent and confidential use and immediately notify Revi of any reasonable indication of loss, misuse, or access by third parties.

 

6.5. Prohibited content

The Client may not associate the Revi system with websites, products, or services that contain or promote illegal or immoral content, including but not limited to:

• Racist, xenophobic, homophobic, sexist, or defamatory material.
• Content that glorifies violence, incites hatred, or violates human dignity.
• Pornographic, obscene, or unlawful content.

 

6.6. Responsibility towards consumers

The Client is solely responsible for their direct relationship with consumers, including:

• Communications made in the name of their brand related to the request for reviews.
• The inclusion of necessary clauses in their Privacy Policy and Terms of Sale, properly informing about the collection of data for review purposes.

Sample clause for inclusion:

Data processors and external services

To manage, verify, and publish real reviews of our products and services, we transfer certain data (name, email address, order number, and product details) to Revi.io, a platform specialized in verified reviews. This transfer is made solely for the purpose of sending a review request and ensuring that the opinions come from real customers.

Revi.io acts as a data processor, complying with all obligations established by the GDPR, and the data is processed exclusively within the European Economic Area.

Revi shall not be held responsible for any breaches by the Client regarding consumer information or the proper acquisition of consent on their website.

 

6.7. Commitment to review authenticity

Revi undertakes to reflect only authentic reviews, submitted after a real and verified consumer experience. Reviews are not censored or altered and can only be modified or deleted by the author, either voluntarily or through a mediation process facilitated by Revi.

 

6.8. Anonymity and mediation

Each review is linked to a real consumer. In the case of negative reviews, Revi may act as a neutral and anonymous mediator between the Client and the consumer, without ever disclosing personal data of the author beyond what has been voluntarily published by them.

 

6.9. Content of the reviews

The Client acknowledges that reviews published by consumers must not violate applicable law, including but not limited to:

• Defamation, slander, or offenses against honor.
• Discriminatory or offensive language.
• Disclosure of personal data or private conversations.
• Copyright infringement or mention of competing brands.

Revi reserves the right to delete or block reviews that violate these rules.

 

6.10. Limitation of Revi’s liability

Revi does not guarantee specific results from the use of its system and shall not be held responsible for:

• Low open or response rates to review requests.
• Reputational damage, loss of traffic, or sales caused by negative reviews.
• The technical operation of the platform in all possible environments or its continuous availability.

 

6.11. Technical availability

Although Revi applies best practices in maintenance and technical redundancy, uninterrupted operation of the system cannot be guaranteed, and Revi shall not be liable for incidents caused by server outages, hosting provider errors, or force majeure events.

6.12. Moderation right and review removal

Revi reserves the right to reject or remove reviews when:

• It is proven that they are false, defamatory, or submitted with the intent to manipulate ratings.
• They do not genuinely refer to the product or brand.
• They include personal data, references to competitors, offensive language, or spam content.
• The author explicitly requests the modification or deletion of the comment.

 

7. Operational obligations of the Client

7.1. Acceptance of reviews

The Client agrees to accept the publication of all types of reviews —positive or negative— as long as they have been submitted according to Revi's established conditions and have passed the verification process.

If the Client considers a review to be unfair or inappropriate, they may:

• Report it for review through Support;
• Respond publicly to the review;
• Initiate a mediation process.

The Client accepts that Revi will act according to its internal quality and moderation criteria and acknowledges the validity of decisions made regarding the legality or admissibility of a review, provided that fundamental rights and current regulations are respected.

 

7.2. Access management and security

The Client is responsible for the use and confidentiality of all credentials associated with their account (username, password, and API or integration keys), as well as the use made by authorized or unauthorized third parties.

In case of loss, leakage, theft, or suspected unauthorized access, the Client must immediately notify Revi to proceed with account blocking and/or generation of new credentials.

 

7.3. Responsibility for own infrastructure

The Client is responsible for ensuring the proper operation of their own website and for maintaining the necessary technical integrations for the use of the Revi system. This responsibility includes:

• Proper configuration of the Revi module or API.
• Server or CMS stability.
• Autonomy in content and access management.

Revi shall not be liable for errors arising from poor implementation by the Client or failures beyond its infrastructure.

7.4. Consequences of Breach

In the event of serious or repeated breach of the obligations established in these General Terms and Conditions, Revi reserves the right to:
• Temporarily suspend access to the service;
• Limit the publication of the Client’s public profile;
• Terminate the contract early, in accordance with the provisions of clause 3.2.

In any case, Revi shall inform the Client of the reason for the suspension and may reactivate the service once the situation has been resolved amicably or through judicial means.

 

7.5. Payments and Delays

All payments must be made in euros (€) at the time of contracting or renewal. In case of failure of automatic payment attempts, Revi will make periodic retries for a maximum of 7 calendar days.

If payment is not completed within this period, the Client's account will automatically switch to "Free" status, retaining the review history but losing the advanced features of the contracted plan.

 

7.6. Conditions for Consumers to Submit Reviews

Although end consumers are not direct parties to this contract, their participation in the Revi system is subject to compliance with the following minimum conditions:
• Be a natural person and of legal age (or have sufficient legal capacity in their jurisdiction).
• Have no conflict of interest with the reviewed company (e.g., employees, relatives, competitors).
• Have made a real purchase or consumption experience of the reviewed product or service.

Reviews that do not meet these criteria may be rejected or deleted by Revi.

 

8. Intellectual and Industrial Property

8.1. Ownership of Rights

All intellectual and industrial property rights related to the Revi platform, including but not limited to: software, source code, database structure, interfaces, modules, API, graphic design, logos, trademarks, visual elements, widgets, and trust seals, are the exclusive property of WEE ECOMMERCE S.L. or authorized third-party licensors, and are protected by applicable Spanish and international legislation.

Contracting the service does not imply the transfer of intellectual or industrial property rights over these elements, beyond a limited, non-exclusive, non-sublicensable license, valid during the term of the contract and solely for the purpose of accessing and using the contracted services.

 

8.2. Unlawful Use of Protected Content

The Client agrees not to reproduce, distribute, publicly communicate, transform, decompile, reverse engineer, or transmit to third parties, in any format, any content from the Revi platform, nor to use the services for purposes that infringe intellectual, industrial, or image rights of third parties, or that constitute criminal or administrative offenses under current regulations.

 

8.3. License to Use Client’s Trade Name and Logo

During the term of the contract, the Client grants Revi a free and non-exclusive license to use their trade name, logo, or brand in:
• Revi’s website;
• Commercial presentations or case studies (testimonials);
• Communications for informational or promotional purposes, limited to identifying the Client as a user of the service.

This authorization is limited to the contractual context and does not imply a transfer of rights. The Client may revoke this authorization at any time by written request.

 

8.4. Warranty of Ownership of Client’s Rights

The Client declares and guarantees to be the legitimate owner of the trademarks, logos, trade names, and other distinctive signs provided to Revi for use as described above. The Client also releases Revi from any liability arising from third-party claims due to the authorized use of these elements within the contractual relationship.

 

9. Processing of Personal Data

9.1. General Commitment of the Parties

The parties recognize the importance of protecting personal data and commit to ensuring compliance with the applicable privacy regulations at all times, particularly Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Revi will act as the data processor of the personal data provided by the Client for service provision, while the Client shall be the data controller, according to the definitions in Article 4 of the GDPR.

 

9.2. Obligation to Inform the Consumer

The processing of consumers' personal data by Revi is solely for managing the review system and fulfilling the services contracted by the Client. This processing is based on the Client’s legitimate interest in evaluating user satisfaction and improving their products and services (Art. 6.1.f GDPR).

The Client must include in their General Terms of Sale and Privacy Policy a clause similar to the following (as a guideline):
“By accepting this document, the Consumer acknowledges having been informed that their Personal Data may be transferred to the company Revi, solely for the purpose of requesting their opinion on the purchase experience.”

Failure to include this clause may result in the Client being non-compliant as the data controller.

 

9.3. Data Processed by Revi on Behalf of the Client

To execute the service, the Client may provide Revi with the following personal data of their end customers:
• First name and surname.
• Email address.
• Order date and reference.
• Date and place of purchase (if physical).
• Product data (name, EAN, GTIN, internal reference).
• Notes, comments, date and time of the review submission.
• Further interactions in mediation or Q&A functions.

Depending on the contracted plan or module usage, other data such as phone number or consumption habits may also be processed. In such cases, an annex specifying categories and purposes must be added.

 

9.4. Client’s Obligations (Data Controller)

The Client agrees to:
• Comply with the GDPR and LOPDGDD regarding the processing of their customers' data.
• Inform data subjects clearly and in advance of the data transfer to Revi.
• Ensure they have a valid legal basis for processing (e.g., legitimate interest).
• Respond to any rights request (access, rectification, erasure, etc.).
• Inform Revi within 48 hours of any consumer exercising their rights related to data processed by Revi.

 

9.5. Revi’s Obligations (Data Processor)

As processor, Revi agrees to:
• Process data solely in accordance with documented instructions from the Client.
• Not transfer data to third parties, except where legally required or expressly authorized.
• Implement appropriate technical and organizational measures to protect data confidentiality and integrity.
• Ensure authorized personnel are bound by confidentiality obligations.
• Retain data only for the time necessary to provide the service.
• Notify the Client of any personal data breach within 48 hours of detection.

 

9.6. Subprocessors and Data Hosting

Revi may use subprocessors for hosting, maintenance, or service-related tasks, ensuring these providers comply with the GDPR. The Client may request the current list of subprocessors in writing.

In particular, data is hosted on servers managed by Dinahosting, located within the European Economic Area.

Revi will notify the Client in advance of any changes in subprocessors. The Client may object with justified cause within 8 calendar days of such notification.

 

9.7. Client’s Personal Data

In executing the contract, Revi may process the Client's personal data (contact persons, authorized users, billing info, etc.) in accordance with its Privacy Policy, available at https://revi.io/es/legal/privacy.

 

7.4. Consequences of Breach

In the event of serious or repeated breach of the obligations established in these General Terms and Conditions, Revi reserves the right to:
• Temporarily suspend access to the service;
• Limit the publication of the Client’s public profile;
• Terminate the contract early, in accordance with the provisions of clause 3.2.

In any case, Revi shall inform the Client of the reason for the suspension and may reactivate the service once the situation has been resolved amicably or through judicial means.

 

7.5. Payments and Delays

All payments must be made in euros (€) at the time of contracting or renewal. In case of failure of automatic payment attempts, Revi will make periodic retries for a maximum of 7 calendar days.

If payment is not completed within this period, the Client's account will automatically switch to "Free" status, retaining the review history but losing the advanced features of the contracted plan.

 

7.6. Conditions for Consumers to Submit Reviews

Although end consumers are not direct parties to this contract, their participation in the Revi system is subject to compliance with the following minimum conditions:
• Be a natural person and of legal age (or have sufficient legal capacity in their jurisdiction).
• Have no conflict of interest with the reviewed company (e.g., employees, relatives, competitors).
• Have made a real purchase or consumption experience of the reviewed product or service.

Reviews that do not meet these criteria may be rejected or deleted by Revi.

 

8. Intellectual and Industrial Property

8.1. Ownership of Rights

All intellectual and industrial property rights related to the Revi platform, including but not limited to: software, source code, database structure, interfaces, modules, API, graphic design, logos, trademarks, visual elements, widgets, and trust seals, are the exclusive property of WEE ECOMMERCE S.L. or authorized third-party licensors, and are protected by applicable Spanish and international legislation.

Contracting the service does not imply the transfer of intellectual or industrial property rights over these elements, beyond a limited, non-exclusive, non-sublicensable license, valid during the term of the contract and solely for the purpose of accessing and using the contracted services.

 

8.2. Unlawful Use of Protected Content

The Client agrees not to reproduce, distribute, publicly communicate, transform, decompile, reverse engineer, or transmit to third parties, in any format, any content from the Revi platform, nor to use the services for purposes that infringe intellectual, industrial, or image rights of third parties, or that constitute criminal or administrative offenses under current regulations.

 

8.3. License to Use Client’s Trade Name and Logo

During the term of the contract, the Client grants Revi a free and non-exclusive license to use their trade name, logo, or brand in:
• Revi’s website;
• Commercial presentations or case studies (testimonials);
• Communications for informational or promotional purposes, limited to identifying the Client as a user of the service.

This authorization is limited to the contractual context and does not imply a transfer of rights. The Client may revoke this authorization at any time by written request.

 

8.4. Warranty of Ownership of Client’s Rights

The Client declares and guarantees to be the legitimate owner of the trademarks, logos, trade names, and other distinctive signs provided to Revi for use as described above. The Client also releases Revi from any liability arising from third-party claims due to the authorized use of these elements within the contractual relationship.

 

9. Processing of Personal Data

9.1. General Commitment of the Parties

The parties recognize the importance of protecting personal data and commit to ensuring compliance with the applicable privacy regulations at all times, particularly Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Revi will act as the data processor of the personal data provided by the Client for service provision, while the Client shall be the data controller, according to the definitions in Article 4 of the GDPR.

 

9.2. Obligation to Inform the Consumer

The processing of consumers' personal data by Revi is solely for managing the review system and fulfilling the services contracted by the Client. This processing is based on the Client’s legitimate interest in evaluating user satisfaction and improving their products and services (Art. 6.1.f GDPR).

The Client must include in their General Terms of Sale and Privacy Policy a clause similar to the following (as a guideline):
“By accepting this document, the Consumer acknowledges having been informed that their Personal Data may be transferred to the company Revi, solely for the purpose of requesting their opinion on the purchase experience.”

Failure to include this clause may result in the Client being non-compliant as the data controller.

 

9.3. Data Processed by Revi on Behalf of the Client

To execute the service, the Client may provide Revi with the following personal data of their end customers:
• First name and surname.
• Email address.
• Order date and reference.
• Date and place of purchase (if physical).
• Product data (name, EAN, GTIN, internal reference).
• Notes, comments, date and time of the review submission.
• Further interactions in mediation or Q&A functions.

Depending on the contracted plan or module usage, other data such as phone number or consumption habits may also be processed. In such cases, an annex specifying categories and purposes must be added.

 

9.4. Client’s Obligations (Data Controller)

The Client agrees to:
• Comply with the GDPR and LOPDGDD regarding the processing of their customers' data.
• Inform data subjects clearly and in advance of the data transfer to Revi.
• Ensure they have a valid legal basis for processing (e.g., legitimate interest).
• Respond to any rights request (access, rectification, erasure, etc.).
• Inform Revi within 48 hours of any consumer exercising their rights related to data processed by Revi.

 

9.5. Revi’s Obligations (Data Processor)

As processor, Revi agrees to:
• Process data solely in accordance with documented instructions from the Client.
• Not transfer data to third parties, except where legally required or expressly authorized.
• Implement appropriate technical and organizational measures to protect data confidentiality and integrity.
• Ensure authorized personnel are bound by confidentiality obligations.
• Retain data only for the time necessary to provide the service.
• Notify the Client of any personal data breach within 48 hours of detection.

 

9.6. Subprocessors and Data Hosting

Revi may use subprocessors for hosting, maintenance, or service-related tasks, ensuring these providers comply with the GDPR. The Client may request the current list of subprocessors in writing.

In particular, data is hosted on servers managed by Dinahosting, located within the European Economic Area.

Revi will notify the Client in advance of any changes in subprocessors. The Client may object with justified cause within 8 calendar days of such notification.

 

9.7. Client’s Personal Data

In executing the contract, Revi may process the Client's personal data (contact persons, authorized users, billing info, etc.) in accordance with its Privacy Policy, available at https://revi.io/es/legal/privacy.

10. Claims and Requests for Information

Revi provides the Client with effective channels for the handling of incidents, inquiries, and complaints related to the provision of the contracted services.
The Client may submit any request for information, complaint, or claim via the following email address:
hola@revi.io
Revi undertakes to acknowledge receipt and manage the requests received within a maximum of 5 working days, making its best efforts to provide an effective and satisfactory solution within a reasonable timeframe.
In the event of a dispute not resolved amicably, the parties may resort to the competent courts in accordance with the jurisdiction clause of these General Terms and Conditions.

 

11. Consequences of Abusive Use

If the Client engages in improper, abusive use or acts contrary to the obligations established in these General Terms and Conditions —especially those set out in sections 4 (Services), 6 (Client Obligations), and 7 (Operational Obligations)—, Revi reserves the right to apply, in proportion to the breach, the following measures:
• Total or partial suspension of access to the Revi system and public visibility of the Client’s profile on platforms managed by Revi.
• Temporary or permanent deactivation of the contracted functionalities.
• Early termination of the contract without prior notice and without the Client having the right to any refund.
• Blocking of new reviews or restrictions on integration modules.

These actions may be taken automatically or after internal analysis, without prejudice to Revi’s right to claim damages that may arise from the breach, either through out-of-court or judicial proceedings.

 

12. Warranty and Liability

12.1. Revi’s Liability for Damages

Revi shall only be liable for damages caused directly and exclusively by willful misconduct or gross negligence in the provision of its services, whether by the company itself or by its dependent staff.

12.2. Technical Limitations

Revi does not guarantee that the review system will be available, accessible, or error-free at all times. Given the technological environment in which it operates, interruptions, delays, or failures in access or operation may occur beyond its reasonable control (e.g., network outages, connectivity problems, technical maintenance, or third-party server failures).

12.3. Exemption for Minor Negligence

Revi shall not be liable for minor negligence, except when it concerns essential contractual obligations, or when damages to life, physical integrity, or inalienable rights of the Client or third parties are involved. This exemption also applies to Revi’s collaborators and suppliers.

12.4. Limited Economic Liability

In any case, Revi’s maximum liability for damages arising from the contract shall be limited, at most, to the total amount paid by the Client during the current contractual period, and only in respect of damages that are foreseeable and typical under the contract. Explicitly excluded are:
• Loss of profit or expected gains.
• Atypical or indirect contractual damages.
• Failures attributable to the Client’s own infrastructure or to third parties unrelated to Revi.

12.5. Free Advice

Any technical information, advice, or recommendation provided by Revi that is not expressly included as part of the contracted service is offered free of charge and does not generate any contractual or extra-contractual liability.

12.6. Exclusion of Liability for Reputation or Results

Revi shall not be liable for:
• Any potential decrease in the Client’s sales or online reputation associated with the publication of real and verified reviews.
• The stagnation, failure, or non-activation of the mediation functionality or Dialogue Platform.
• The effects of legitimate negative opinions submitted by verified consumers.
• Consequences arising from the incorrect technical installation of the Revi system by the Client.

12.7. Website Availability

Revi does not guarantee uninterrupted availability of its website or modules, although it will apply reasonable measures to minimize incidents and restore the service in the event of failure.

12.8. Exemption from Liability for Client’s Informative Obligations

The Client releases Revi from any liability arising from consumer claims in the following situations:
• Non-activation or delayed activation of a requested review.
• Lack of clear information provided to the consumer regarding the optional nature of the review, the request procedure, deadlines, or the existence of the mediation channel.
• Failure by the Client to comply with their own legal obligations regarding e-commerce or consumer protection (e.g., Articles 96 et seq. of the TRLGDCU or Articles 312b et seq. of the Spanish Civil Code).

Revi expressly states that its review and mediation system does not replace legal complaint mechanisms nor exempt the Client from their legal obligations towards consumers.

 

13. Final Provisions

13.1. Applicable Law and Jurisdiction

These General Terms and Conditions shall be governed and interpreted in accordance with Spanish law.
In the event of a dispute, both parties —the User and Revi.io— agree to attempt to resolve any conflict amicably and in good faith. If no out-of-court agreement is reached, the resolution of the conflict shall fall under the jurisdiction of the courts as provided by current legislation:
• If the User acts as a consumer or end-user, the courts of the User’s place of residence shall have jurisdiction.
• If the User acts as a professional or business, both parties submit, unless legally provided otherwise, to the Courts and Tribunals of Valencia (Spain), expressly waiving any other jurisdiction that may correspond to them.

13.2. Ownership of the Public Page

The Revi Public Page, where verified customer reviews are published, is the exclusive property of WEE ECOMMERCE S.L. Revi reserves the right to:
• Display the reviews publicly.
• Index them in search engines.
• Share them through digital channels and social media, always in compliance with current legislation.

13.3. Confidentiality and Information Processing

Both parties agree to exchange and handle the information provided for the performance of the contract with strict confidentiality. This obligation extends to:
• Technical, commercial, or strategic data exchanged.
• Personal information, which shall always be subject to the provisions of the data protection clause and Revi’s Privacy Policy.

The personal data provided to Revi shall only be used for the agreed contractual purposes and shall never be transferred to third parties without consent or legal cause. The Client may exercise their right to erasure at any time.

13.4. Contractual Modifications

Revi may modify these General Terms and Conditions, as well as its fees, by notifying the Client in writing (by email or through a notice on the user panel).
Unless otherwise indicated, such modifications shall be deemed accepted if the Client does not express opposition within fifteen (15) calendar days of receiving the notification.
In case of disagreement, the Client may terminate the contract without any penalty.

13.5. Written Form

Any declaration, notification, cancellation, or modification relating to this contract must be made in writing to have legal effect, either in physical or electronic format with proof of sending and receipt.

13.6. Severability

If any clause of these General Terms and Conditions is declared wholly or partially null, illegal, or unenforceable, this shall not affect the validity of the rest of the contract.
The affected clause shall be replaced by another that, being valid, most closely reflects the intent and economic purpose of the original.