4.8
Excelente
Revi rating: 5 out of 5 stars
2.100 opiniones
5 estrellas
1.911
4 estrellas
91
3 estrellas
21
2 estrellas
13
1 estrellas
64
¿Cómo se calcula el Revi Score?

El Revi Score es la media ponderada de las opiniones publicadas —verificadas y no verificadas—, dando más peso a las recientes. Algunas opiniones pueden seguir visibles sin afectar a la puntuación.

De las 2.100 opiniones visibles, 2.072 están verificadas por Revi (vinculadas a un pedido) y 28 sin verificación directa.

Opiniones Floristería teleROSA

En esta página encontrarás opiniones de clientes sobre Floristería teleROSA, valoraciones recientes, respuestas de la tienda y señales de actividad verificadas por Revi.

Floristería teleROSA tiene 2.072 opiniones verificadas de un total de 2.100 opiniones de clientes en Revi, con una puntuación de 4.8/5. En los últimos 12 meses tiene 640 opiniones. Responde al 100% de las opiniones negativas. Las reseñas provienen principalmente de España (81.7%), Reino Unido (5.3%) y Estados Unidos (3.1%).

Cómo protegemos la fiabilidad de las opiniones
  • Cada opinión indica su estado: «Verificada por Revi» cuando la vinculamos a un pedido concreto, o «no verificada» en el resto (invitaciones sin pedido localizado, opiniones importadas de otras plataformas o procedentes de Google). «No verificada» no significa falsa.
  • Las opiniones se publican tal y como las escribió el cliente: no las editamos. Cuando una opinión se cuestiona, la revisa una persona de nuestro equipo conforme a nuestra política de moderación; no retiramos opiniones por el mero hecho de ser negativas.
  • Puedes denunciar cualquier opinión desde el icono de bandera, identificándote con tu email. Confirmamos la recepción de cada denuncia y comunicamos la decisión de forma motivada.
Más información sobre cómo moderamos las opiniones · Ver la transparencia de esta tienda
Última opinión hace 15 horas Recogida automática activa Responde a las opiniones negativas (100%)
Julian G. Reino Unido
6 oct. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
The service was easy to use and there was plenty of communication so I knew my order had been made correctly and delivered
Julian G. Reino Unido
6 oct. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
It was lovely
Rosa Bella & Bestia
Rosa Bella & Bestia Ver producto
13 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Mary A. España
3 oct. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Easy ordering, delivery on selected day, flowers lovely and fresh, will use again
Dulce Guiño
Dulce Guiño Ver producto
20 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Anonimo Reino Unido
27 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Thank you. Exactly what I wanted!
Bromelia
8 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Anonimo Alemania
21 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Wonderful!!! Beautiful bouquet and service!!
Anonimo Alemania
21 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Fantastic and beautiful bouquet!! Thank you.
Ramo de Lilium
Ramo de Lilium Ver producto
39 Opinión
Revi rating: 4.5 out of 5 stars
4.7 de 5
Scott A. Francia
20 sep. 2024
Revi rating: 3 out of 5 stars
3 de 5
Original en English
Hello,
I have bought flowers from Telerosa on several occasions and always been very satisfied with both the product and service. Not this time!

Instead of the advertised attractive flower basket, that would act as a long-term positive reminder, the flowers were delivered in something approximating a wooden tray that would be better suited to showcasing fruit. Extreemely disappointing!

I know that Telerosa subcontract, but this needs to be done in a very controlled way to ensure that quality is standardised. If the subcontractor had contacted me before delivery to explain about the 'basket', I would have chosen a different product.

At the moment I am very unhappy that my chosen product was compromised - and the inferior nature of the gift reflects badly on me personally. I shan't be using Telerosa again until they improve their systems.
24 sep. 2024
Contesta Floristería teleROSA
Hola Scott,

Gracias por tu comentario. Agradecemos tu satisfacción en pedidos anteriores y lamentamos mucho que el producto en esta ocasión no haya cumplido con tus expectativas. Hemos revisado el caso y comparado el producto que solicitaste con el que fue entregado. A continuación, te adjuntamos los enlaces: el primero corresponde al producto mostrado en nuestra web y el segundo al producto realmente entregado.
https://telerosa.com/catalogo-ramos-de-rosas/261-caricias-de-amor-san-valentin.html
https://www.dropbox.com/scl/fi/ai5i5ragumu3nizk65bfs/9900211504nvnvteleROSA_21.JPG?rlkey=ca9cj0dibrl20jap3d9cr8uow&st=09ykxd0f&dl=0

Desde nuestro punto de vista, ambos son prácticamente idénticos, por lo que no logramos entender completamente el motivo de tu descontento. Lo único que se nos ocurre es que quizás esperabas una cesta redonda con rosas visibles desde todos los ángulos, como en otros productos que ofrecemos. Sin embargo, este es un diseño a una cara, lo que significa que la parte trasera no es tan decorativa como la frontal, pero esa es la característica de este arreglo. En resumen, el producto entregado es el mismo que adquiriste.

Lamentamos cualquier inconveniente que esto te haya causado y agradecemos mucho tu comentario, que nos ayudará a mejorar la descripción del producto para evitar malentendidos en el futuro. Nos encantaría poder ofrecerte una mejor experiencia en tu próxima compra.

Saludos cordiales,
Atención al Cliente
TeleROSA
Scott A. Francia
20 sep. 2024
Revi rating: 1 out of 5 stars
1 de 5
Original en English
Hello,
I have bought flowers from Telerosa on several occasions and always been very satisfied with both the product and service. Not this time!

Instead of the advertised attractive flower basket, that would act as a long-term positive reminder, the flowers were delivered in something approximating a wooden tray that would be better suited to showcasing fruit. Extreemely disappointing!

I know that Telerosa subcontract, but this needs to be done in a very controlled way to ensure that quality is standardised. If the subcontractor had contacted me before delivery to explain about the 'basket', I would have chosen a different product.

At the moment I am very unhappy that my chosen product was compromised - and the inferior nature of the gift reflects badly on me personally. I shan't be using Telerosa again until they improve their systems.
24 sep. 2024
Contesta Floristería teleROSA
Hello Scott,

Thank you for your comment. We appreciate your satisfaction with previous orders and are very sorry that the product this time did not meet your expectations. We have reviewed the case and compared the product you ordered with the one that was delivered. Below, you will find the links: the first one shows the product on our website, and the second one is of the actual delivered product.
https://telerosa.com/catalogo-ramos-de-rosas/261-caricias-de-amor-san-valentin.html
https://www.dropbox.com/scl/fi/ai5i5ragumu3nizk65bfs/9900211504nvnvteleROSA_21.JPG?rlkey=ca9cj0dibrl20jap3d9cr8uow&st=09ykxd0f&dl=0

From our perspective, both are practically identical, so we are not quite sure of the reason for your dissatisfaction. The only thing we can think of is that perhaps you were expecting a round basket with roses visible from all sides, like some of the other products we offer. However, this design is one-sided, meaning the back is not as decorative as the front, but that is the intended style of this arrangement. In short, the product delivered is the same one you purchased.

We apologize for any inconvenience this may have caused and greatly appreciate your feedback, which will help us improve the product description to avoid future misunderstandings. We would love the opportunity to offer you a better experience with your next order.

Best regards,
Customer Service
TeleROSA
Caricias Rosas Rojas
Caricias Rosas Rojas Ver producto
2 Opinión
Revi rating: 3 out of 5 stars
3 de 5
Ken j. Estados Unidos
15 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
The flowers did not deliver! I was told they were delivered to a bar that is not opened until Monday. So far, I have not been impressed and will likely not be ordering from you again. No one reached out to let my girlfriend know the flowers were not delivered. Not very good.
16 sep. 2024
Contesta Floristería teleROSA
Hello, Ken:

We are very sorry for the situation. The delivery person was at the provided address on the agreed day and time, but no one was there. Although we requested a Spanish mobile phone number to contact in case of incidents like this and find a solution, we did not receive such a number. Since it was Saturday, our delivery service ends at noon and we would not have been able to deliver the flowers until Monday. Given this situation, we chose to leave them at the nearby bar and notified you by email so you could inform the recipient to pick them up before the bar closed.

We apologize for the inconvenience caused and appreciate your understanding.

Sincerely,
The teleROSA team
Capazo de Girasoles
Capazo de Girasoles Ver producto
9 Opinión
Revi rating: 4 out of 5 stars
4.1 de 5
Brett N. Reino Unido
14 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
My friend received the flowers and she said they were beautiful .
Thank you very much for your help 👍
Ramo de Lilium
Ramo de Lilium Ver producto
39 Opinión
Revi rating: 4.5 out of 5 stars
4.7 de 5
Michael K. Irlanda
9 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Hello
I would like to say how pleased I was with the service from Telerosa..
The quality and quantity of the Bouquet was excellent ...
Also their delivery people worked wonders with the limited information that I was able to provide....Result....One very surprised and happy young woman...
Thank you
M.
Ramo 50 Tulipanes
Ramo 50 Tulipanes Ver producto
3 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Charlie R. España
8 sep. 2024
Revi rating: 4.5 out of 5 stars
4.5 de 5
Original en English
Excellent service
Charlie R. España
8 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Excellent service. Will definitely use Tele Rosa again. Much better value than interflora. Well done Tele Rosa my wife was delighted as it was our wedding anniversary. Thank you 👍
Ramo 12 Rosas
Ramo 12 Rosas Ver producto
77 Opinión
Revi rating: 5 out of 5 stars
4.9 de 5
Michael t. Reino Unido
8 sep. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Fantastic service - delivered in a very difficult area (usually nobody find the house) - would definitely use again and recommend
Ramo Alegría
Ramo Alegría Ver producto
81 Opinión
Revi rating: 5 out of 5 stars
4.9 de 5
Anonimo Líbano
18 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
super,it was very professional experience and easy
Salah J. Líbano
18 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
it was a perfect experience,will repeat always
Ramo 25 rosas
Ramo 25 rosas Ver producto
11 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Anita C. Reino Unido
17 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
My friend was delighted with her delivery. It was packaged beautifully. I was so pleased to be able to order from the UK for my preferred date. Ordering couldn’t have been simpler and the communication from Telerosa was excellent - I knew when my order was being processed and then when it was on its way. Thank you!
Bromelia
8 Opinión
Revi rating: 5 out of 5 stars
5 de 5
Shane M. España
12 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
Amazing service, amazing flowers, would 100% recommend!
Ramo de Lilium
Ramo de Lilium Ver producto
39 Opinión
Revi rating: 4.5 out of 5 stars
4.7 de 5
Robert J. Reino Unido
12 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
All good a very good service plus the after service was also very good
Robert J. Reino Unido
12 may. 2024
Revi rating: 5 out of 5 stars
5 de 5
Original en English
The flowers were beautiful after the misunderstanding with the delivery every thing was good Miss Moriano loved the flowers
Bienvenida en Rosa
Bienvenida en Rosa Ver producto
5 Opinión
Revi rating: 5 out of 5 stars
5 de 5

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Actividad empresarial
  • Última reseña recibida: hace 15 horas
  • 640 opiniones en los últimos 12 meses
  • Dominio validado
  • Solicita opiniones de forma automática
  • Funcionalidades adicionales
  • Contesta 100% de opiniones negativas en los últimos 12 meses
Transparencia de las opiniones Cómo obtiene, verifica y modera esta empresa sus opiniones
Reseñas multi-fuente

Valoración combinada: 4.8/5 de 2.100 reseñas

  • Revi: 4.8/5 (2.072)
  • Google: 4.4/5 (28)
4.8
Excelente
Revi rating: 5 out of 5 stars
2.100 opiniones
5 estrellas
1.911
4 estrellas
91
3 estrellas
21
2 estrellas
13
1 estrellas
64
¿Cómo se calcula el Revi Score?

El Revi Score es la media ponderada de las opiniones publicadas —verificadas y no verificadas—, dando más peso a las recientes. Algunas opiniones pueden seguir visibles sin afectar a la puntuación.

De las 2.100 opiniones visibles, 2.072 están verificadas por Revi (vinculadas a un pedido) y 28 sin verificación directa.

Sobre Floristería teleROSA

España España
teleROSA | La floristería online mejor valorada entre las grandes plataformas de envío de flores en España. Desde 1999 ayudando a emocionar con flores frescas, entrega urgente el mismo día en miles de localidades y una atención humana difícil de encontrar hoy en día. Miles de opiniones reales de clientes avalan nuestra excepcional valoración de entre 4,6 y 4,8 sobre 5, así como detalles únicos como la tarjeta personalizada y el Video Mensaje.

Conócenos

Dónde estamos
Valoraciones
  • Atención al Cliente
    Revi rating: 4.5 out of 5 stars 4.8 de 5
  • Envío
    Revi rating: 4.5 out of 5 stars 4.9 de 5