Customize your emails and reach your customers better.
Personalisation aligns invitations with the brand identity and supports measurable testing of which messages work best..
Adapt the aesthetics of your invitations.
Fully customize your emails. Adjust colors to match your corporate identity and personalize the subject and body of the email to create content that resonates with your customers in your tone and style. Create invitations consistent with your brand.
Set up invitation sending.
Configure your email sending to fit your brand's processes so your customers receive them at the right time.
You can configure:
Days to wait before sending:
Set the days for sending the invitation to provide feedback.
Sending time slot:
Set a time slot for sending invitations.
Send to emails from previous months:
Don't leave emails unsent. Send invitations for past orders.
Add reminders:
Add reminders for customers who haven't responded to the first invitation.
Prioritize feedback based on your interests.
Your customers can provide feedback on your store, the products they purchased, or leave a review on Google My Business. You can choose the placement of these items in the feedback request according to your preferences.
Who it is for
Who it is for
- Stores with several languages or brands.
- Teams improving message clarity and recognition.
- Businesses coordinating requests with the order lifecycle.
How it works
How it works
- Set an appropriate sender and language.
- Explain why feedback is requested and which experience it concerns.
- Configure timing and necessary exclusions.
- Test delivery, links and mobile layout before activation.
What you can do
What you can do
- Adaptation of content and available context.
- Links with automation and ecommerce integrations.
- A clear CTA to the relevant form.
FAQ
Frequently asked questions
Can the request use the customer’s language?
Yes when that language is available and the integration supplies or lets you set the preference.
What should the message contain?
Clear identity, experience context, the reason for asking and an understandable link to the form.
Can I request only positive reviews?
No. The request should be neutral and not select recipients by expected rating.
How should I validate the flow?
Run controlled tests of content, links, responsive layout, delivery and exclusions.
Make the request recognisable, not conditional
Configure a clear message and validate the entire journey before scaling.