Reviews globalrelax.com
On this page you will find customer reviews about globalrelax.com, recent ratings, store replies and activity signals verified by Revi.
globalrelax.com has 2,131 verified reviews out of 2,697 total customer reviews on Revi, with a score of 4.6/5. In the last 12 months it has 140 reviews. Responds to 0% of negative reviews. Reviews come mainly from Spain (47.4%), France (16.2%) and Italy (13%).
Last review 1 week ago
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Has not replied to recent negative reviews
19 Feb 2025
Me a encantado súper bien lo recomiendo muchísimo
19 Feb 2025
La verdad que todo muy eficaz el trato por parte de Sara ha sido Excepcional atenta en todo momento Por si necesitaba algo. Un 10.
18 Feb 2025
Great product ! Very powerful !
18 Feb 2025
Great product ! Only one down size almost 6 weeks delivery time but worth a wait ! Really powerful massager.
16 Feb 2025
We bought this to hopefully impdove circulation of the calves. I have really skinby calves so I can cope with the harsh pummeling, however, my aunt whome it was really bought to help, has normal size calves cannot cope with the pain of the harsh pummelling and is now reluctant to use it.. This is not a gentle relaxing massage, it's more like being run over by a lawnmower!
12 Feb 2025
Siquieres pasar un momento de relax es el mejor sitio estuvimos 20 mint y salimos como nuevos. Aconsejamos mucho el sitio
9 Feb 2025
Muy relajante. Recomiendo💯
Joyce es muy maja
Joyce es muy maja
2 Feb 2025
1 Feb 2025
Experiencia genial, y Joyce muy amable pendiente de ti cada momento explicando todo, en resumen no hay que perdérselo.
1 Feb 2025
Entramos una amiga y yo a preguntar y salimos encantadas con la experiencia
20 min de bienestar y relax
Gracias Karina por tu amabilidad y atención
Ideal para un detalle como regalo
Muy satisfecha
Gracias
20 min de bienestar y relax
Gracias Karina por tu amabilidad y atención
Ideal para un detalle como regalo
Muy satisfecha
Gracias
1 Feb 2025
Me voy encantada un momento de relax que necesitamos todos y a un precio asequible me atendió joyce una chica encantadora recomendable totalmente
1 Feb 2025
Recomiendo mucho estos masajes con alta tecnología en sillones súper cómodos. El masajes es espectacular y ayuda mucho a relajarse los músculos de todo el cuerpo. Estoy satisfecha con estos ricos masajes 💆♀️ ha sido una experiencia súper genial.
Y las chicas son muy amables excelente atención.
Y las chicas son muy amables excelente atención.
1 Feb 2025
Magnífica atención y gran trato por parte joyce, así da gusto venir a relajarte
1 Feb 2025
Un 10,amabilidad,simpatía y buen trato al cliente,volveré
28 Jan 2025
No recomiendo nada esta empresa. Compré un producto y realicé la devolución en plazo, mediante un servicio de recogida con la empresa de transporte que ellos decidieron. Ha pasado más de un mes y no me hacen la devolución del importe ya que no han recibido el paquete. He enviado el justificante de recogida y dicen que hasta que no comprueben el estado del producto, no hacen devolución.
He escrito mails, llamado por teléfono y a través de su whasapp pidiendo hoja de reclamaciones y tampoco contestan.
He escrito mails, llamado por teléfono y a través de su whasapp pidiendo hoja de reclamaciones y tampoco contestan.
25 Jan 2025
Muy buena experiencia con las chicas Sara y Joyce. Son muy profesionales . Estamos a la espera de que nos llegue el sillón espectacular que hemos pedido. Muchas gracias.
25 Jan 2025
⭐ 1 Star
Terrible Experience with Global Relax – Avoid at All Costs
I purchased the Dharani S1 Premium sauna from Global Relax in November 2023 for €1,599.99, which came with a 5-year warranty. Unfortunately, the sauna stopped working in June 2024 due to a faulty temperature sensor, and my experience with Global Relax’s customer service has been nothing short of a nightmare ever since.
Despite reaching out multiple times over the course of 8 months, I received no meaningful response or resolution. My emails were ignored, and the company made no effort to demonstrate they were addressing the issue. Feeling completely abandoned by Global Relax, I had to dismantle the sauna, pay for its removal and transport to a depuradora, and spend time and money organizing a replacement sauna from another company.
I recently contacted Global Relax again to request a full refund, but they have failed to respond. This is a clear breach of the warranty and of Spanish consumer protection laws (Royal Legislative Decree 1/2007).
Why I Would Not Recommend Global Relax:
Complete Lack of Customer Support: My messages were ignored for months, and the company made no attempt to resolve the issue.
Faulty Product with No Solution: The sauna became unusable within a year, and despite the warranty, no repair or replacement was offered.
Additional Costs Incurred: I had to pay out of pocket for removal, transport, and a replacement sauna from another provider.
At this point, I have no choice but to escalate the matter through consumer protection authorities and, if necessary, take legal action. I would strongly advise against purchasing anything from Global Relax.
Terrible Experience with Global Relax – Avoid at All Costs
I purchased the Dharani S1 Premium sauna from Global Relax in November 2023 for €1,599.99, which came with a 5-year warranty. Unfortunately, the sauna stopped working in June 2024 due to a faulty temperature sensor, and my experience with Global Relax’s customer service has been nothing short of a nightmare ever since.
Despite reaching out multiple times over the course of 8 months, I received no meaningful response or resolution. My emails were ignored, and the company made no effort to demonstrate they were addressing the issue. Feeling completely abandoned by Global Relax, I had to dismantle the sauna, pay for its removal and transport to a depuradora, and spend time and money organizing a replacement sauna from another company.
I recently contacted Global Relax again to request a full refund, but they have failed to respond. This is a clear breach of the warranty and of Spanish consumer protection laws (Royal Legislative Decree 1/2007).
Why I Would Not Recommend Global Relax:
Complete Lack of Customer Support: My messages were ignored for months, and the company made no attempt to resolve the issue.
Faulty Product with No Solution: The sauna became unusable within a year, and despite the warranty, no repair or replacement was offered.
Additional Costs Incurred: I had to pay out of pocket for removal, transport, and a replacement sauna from another provider.
At this point, I have no choice but to escalate the matter through consumer protection authorities and, if necessary, take legal action. I would strongly advise against purchasing anything from Global Relax.
22 Jan 2025
Por desgracia no me queda más opción que dejar una mala reseña. Es imposible hacer una devolución. Lamentable servicio. Imposible contactar ni por correo, ni whatsap ni de ninguna manera. No contestan los mensajes. Me costó hacer la devolución y cuando lo consigo llevan más de 2 semanas sin dar señales .
14 Jan 2025
14 Jan 2025
5 stars
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Your question
Necesito que me confirmen que entra por una puerta de 75 cm
La caja puede ponerse en vertical para que entre en el ascensor?
Reply from globalrelax.com
Buenas Tardes Tomas,
El modelo KENSHO, viene montado de fábrica. Las dimensiones del sillón KENSHO son 80 x 146 x 83 cms. Es decir, la menor medida de la caja son 80 cms, por lo que no puede atravesar la puerta de 75 cms.
Existe una posibilidad, que sería entregar el sillón con un reposabrazos desmontado, y en ese caso, sí que atravesaría la puerta de 75 cms.
Volver a montar el reposabrazos una vez el sillón haya atravesado la puerta es una tarea compleja, que requiere de un técnico.
Por ello, en este caso sería necesaria la entrega Premium, en la cual nuestros técnicos entrega, instalan y ponen el funcionamiento en su casa (tiene un coste añadido).
Si le parece, podemos darle información más completa a traves de un Asesor personal. Para ello, puede contactarnos al telefono 925 903 348 (de Lunes a Viernes de 09:00 a 17:30). O bien puede dejarnos un telefono de contacto, y nosotros le llamamos.
Saludos,
Ivan G. - Atención al Cliente
GLOBAL RELAX
KENSHO (2D+)
KENSHO (2D+)
View product
4.7
of 5
Your question
Wie oft kann ich das Gerät am Tag nutzen?
Reply from globalrelax.com
Sehr geehrter Kunde,
Wir empfehlen Ihnen, zunächst mit kurzen Sitzungen zu beginnen, damit sich Ihr Körper an die Massage gewöhnen kann. Wenn Sie an einer Krankheit leiden, empfehlen wir Ihnen, vor der Anwendung des Geräts Ihren Arzt zu konsultieren.
Es gibt keine begrenzte Anzahl von Massagesitzungen, aber wir empfehlen immer, ein Gerät nicht übermäßig zu benutzen.
Mit freundlichen Grüßen,
Kundenservice - GLOBAL RELAX (DE)
VITALZEN KNEE
VITALZEN KNEE
View product
4.2
of 5
Your question
Wie breit ist der Sessel?
Reply from globalrelax.com
Sehr geehrter Kunde,
Bitte beachten Sie, dass die Breite des Kensho Massagesessels 76 cm und die Innenbreite des Sitzes 52 cm beträgt.
Mit freundlichen Grüßen,
Kundenservice - GLOBAL RELAX (DE)
KENSHO (2D+)
KENSHO (2D+)
View product
4.7
of 5
Your question
Bonjour, jusqu'à quelle tour de taille le produit est utilisable, existe il des extensions.
Cdt
Reply from globalrelax.com
Bonjour Julien,
Je vous informe que pour le produit Hula-Hoop nous disposons d'extensions supplémentaires qui peuvent être ajoutées jusqu'à un tour de taille maximum de 108 cm.
Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
Cordialement,
Service clientèle - GLOBAL RELAX (FR)
HULA-HOOP FITNESS
HULA-HOOP FITNESS
View product
5
of 5
Your question
wie hoch ist das belastungs gewicht?
Reply from globalrelax.com
Guten Morgen!
Das maximale Gewicht der ZEN SHAPER PLUS 5D Vibrationsplattform beträgt 125 kg.
Grüße,
Kundendienst - GLOBAL RELAX
Massagesessel INSPIRE 3D – Offizielles Produkt des FC BARCELONA
Massagesessel INSPIRE 3D – Offizielles Produkt des FC BARCELONA
View product
4.5
of 5
Your question
Bonjour j ai perdu mon manuel de ma plate-forme pouvez vous m’indiquer ou le télécharger. Merci. Cordialement
Reply from globalrelax.com
Cher Client,
Je viens de vous envoyer via mail le manuel d'instruction de votre machine ZEN SHAPER PLUS 5D.
Je reste a votre disposition pour tout autre renseignement
Cordialement
Cathy M- GLOBAL RELAX SL (FR)
Massagesessel INSPIRE 3D – Offizielles Produkt des FC BARCELONA
Massagesessel INSPIRE 3D – Offizielles Produkt des FC BARCELONA
View product
4.5
of 5
Your question
Bonjour, la machine est-elle livrée montée entièrement ?
Reply from globalrelax.com
Bonjour Valériane,
Veuillez noter que l'échelle de fitness KEIZAN STAIRMASTER est livrée entièrement assemblée.
Il vous suffit de fixer les 2 rails latéraux (mains courantes). C'est une opération simple qui ne nécessite pas plus de 5-10 minutes, et elle sera prête pour sa première utilisation.
Cordialement,
Ian G. - Service Client
GLOBAL RELAX
KEIZAN STAIRMASTER
KEIZAN STAIRMASTER
View product
5
of 5
Your question
Hola , hacen envíos a Tenerife , gracias
Reply from globalrelax.com
Buenos dias Cipriano,
Le informamos que sí que realizamos envios a Canarias. El plazo aproximado de envio y entrega es de 10 a 15 dias laborables, desde la realizacion del pedido.
Saludos,
Ivan G. - Atencion al Cliente
GLOBAL RELAX
COMPACT 2D 按摩椅 – 皇家马德里官方产品
COMPACT 2D 按摩椅 – 皇家马德里官方产品
View product
4.8
of 5
Your question
Für wie viel KG und welche Größe istder Sessel geeignet
Reply from globalrelax.com
Guten Tag, Fallmann,
Der Massagesessel KENSHO PLUS kann ein Benutzergewicht von bis zu 125-135 kg tragen.
Andererseits ist er dank seiner ausziehbaren Fußstütze für Benutzer mit einer maximalen Körpergröße von 190-195 cm geeignet.
Grüße,
Ian G. - Kundendienst
GLOBAL RELAX
KENSHO (2D+)
KENSHO (2D+)
View product
4.7
of 5
Your question
Hallo, wo kann ich das Gebrauchanleitung herunter laden
Reply from globalrelax.com
Guten Tag,
Die Gebrauchsanweisung wird bei der Lieferung mit dem Produkt mitgeliefert.
Wenn Sie es wünschen, können wir es Ihnen auch per E-Mail im PDF-Format zusenden.
Wir freuen uns darauf, von Ihnen zu hören,
Kundendienst - GLOBAL RELAX
QUANTUM BEAUTY CAPSULE (12D)
QUANTUM BEAUTY CAPSULE (12D)
View product
4.7
of 5
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Business activity
- Last review received: 1 week ago
- 140 reviews in the last 12 months
- Domain validated
- Automatically request reviews
- Answer 0% of negative reviews in the last 12 months
Multi-source reviews
About globalrelax.com
Spain
GLOBAL RELAX®, is an online store dedicated to the trading and distribution of massage and relaxation products, with presence all over the world, composed by professionals dedicated to the sector of wellness for 25 years.
Our business philosophy is to contribute to wellbeing and improve the quality of life of our CUSTOMERS, by using the latest technology.
To reach this goal, we give our best looking for the satisfaction of each of our CUSTOMERS.
The satisfaction does not end when our CUSTOMERS buy a product at Global Relax®.
Our exclusive Customer Service is characterized by:
- Receiving your order completely FREE to more than 20 countries, and reduced cost to more than 50 countries all over the world, thanks to agreements with the main International agencies (TNT-Fedex, UPS, DHL, DPD Group, …)
- Talk to our Customer Service in the language you prefer (English, German, French, Spanish, Italian, Portuguese, Dutch, Russian and Romanian)
- Choose your favourite method to contact us (e-mail, online chat, whatsapp, phone, ...)
- Feel carefree after buying at Global Relax® since you have up to 30 days to return your product for free
- Trusting Global Relax® as much as we trust in our products, since they are protected for 5 years by the Official Warranty. If you want to be even more protected, you can get the Plus Warranty Extension® up to 10 years, for a special price.
Our business philosophy is to contribute to wellbeing and improve the quality of life of our CUSTOMERS, by using the latest technology.
To reach this goal, we give our best looking for the satisfaction of each of our CUSTOMERS.
The satisfaction does not end when our CUSTOMERS buy a product at Global Relax®.
Our exclusive Customer Service is characterized by:
- Receiving your order completely FREE to more than 20 countries, and reduced cost to more than 50 countries all over the world, thanks to agreements with the main International agencies (TNT-Fedex, UPS, DHL, DPD Group, …)
- Talk to our Customer Service in the language you prefer (English, German, French, Spanish, Italian, Portuguese, Dutch, Russian and Romanian)
- Choose your favourite method to contact us (e-mail, online chat, whatsapp, phone, ...)
- Feel carefree after buying at Global Relax® since you have up to 30 days to return your product for free
- Trusting Global Relax® as much as we trust in our products, since they are protected for 5 years by the Official Warranty. If you want to be even more protected, you can get the Plus Warranty Extension® up to 10 years, for a special price.
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