Reviews greenice.com

On this page you will find customer reviews about greenice.com, recent ratings, store replies and activity signals verified by Revi.

greenice.com has 1,642 verified reviews out of 38,144 total customer reviews on Revi, with a score of 4.5/5. In the last 12 months it has 1,984 reviews. Responds to 1% of negative reviews. Reviews are mostly from Spain (98.4%).

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We show reviews in English first. There are more recent reviews in other languages.

Last review 1 hour ago Automatic collection active

Anna G.

13 Dec 2022

1 of 5

This review has been automatically translated:

It's been about 15 days since I bought a lamp and it still hasn't arrived. They sent me an email saying that they won't have it in stock until February!!! And we are only at the beginning of December! It seems like a crazy wait! And more so when I was not informed at any time during the purchase that they did not have stock. So I am very, very unhappy!!!

Hace más o menos 15 días que compré una lámpara y todavía no me ha llegado. Me han mandado un email diciendo que hasta febrero no la tendrán en estoc!!! Y estamos solo a inicios diciembre! Me parece una locura de espera! Y más cuando en ningún momento durante la compra fui informada de que no tenían estoc. Así que estoy muy, muy descontenta!!!

18 Dec 2022

Answer greenice.com

Good morning, Thank you for your message and we apologize for the inconveniences caused. Regarding the stock of our store, the product sheet shows, updated in real-time, the available stock of each product, as well as its delivery time in case the product is out of stock. It is possible that there was an error when checking the information and making the purchase. We apologize for the inconveniences caused. You can always cancel the purchase and we will proceed with your immediate refund. Thank you

Buenos días, Gracias por su mensaje y pedirle disculpas por los inconvenientes causados. En relación a los stocks de nuestra tienda, en la ficha de cada producto se muestra, de manera actualizada en tiempo real, el stock disponible de cada producto, así como su plazo de entrega en caso de no estar el producto en stock. Es posible que se produjera un error a la hora de consultar la información y realizar la compra. Sentimos los inconvenientes causados. Siempre puede cancelar la compra y procederemos a su reembolso inmediato. Gracias

Imported from an external source · not verified by Revi

Juan c.

13 Dec 2022

4 of 5

This review has been automatically translated:

Ok, good price, with quality.

Ok,buen precio,con la calidad.

Imported from an external source · not verified by Revi

Sapito .

13 Dec 2022

5 of 5

This review has been automatically translated:

Everything is fine and the shipping is very fast

Todo bien y el envio muy rapido

Imported from an external source · not verified by Revi

Andrés F.

13 Dec 2022

4 of 5

This review has been automatically translated:

The search on the website is very easy and the shipping is very fast

La búsqueda en la web muy fácil y muy rápido el envío

Imported from an external source · not verified by Revi

Francisco J.

13 Dec 2022

4 of 5

This review has been automatically translated:

good product, good price

buen producto, buen precio

Imported from an external source · not verified by Revi

Cliente .

13 Dec 2022

5 of 5

This review has been automatically translated:

With this company, I am happy to work. Product quality and good price, fast shipping. Everything is fine and correct. Thank you for your attention.

Con esta empresa me canta a trabajar. Calidad producto y buen precio, envío rápido. Está todo bien y correcto. Gracias por su atención.

Imported from an external source · not verified by Revi

Infinito V.

13 Dec 2022

1 of 5

This review has been automatically translated:

The telephone customer service is a disaster; after several attempts to communicate (more than 3 times, on different days, at different times within the supposed hours they attend), I have not been able to speak with any agent, I am still waiting for my order and more than a month has passed.

La atención al cliente teléfonica es un desastre, después de varios intentos de comunicación ( más de 3veces, diferentes días, en diferentes horarios dentro del que supuestamente te atienden, ) no he podido hablar con ningún agente, aún sigo a la espera de mi pedido y a pasado ya más de un mes.

18 Dec 2022

Answer greenice.com

Good morning, We apologize for the inconveniences caused. Regarding your inquiry and the availability of the products, the product sheet shows, updated in real-time, the available stock of each product, as well as its delivery time in case the product is out of stock. To contact us, you can do so from 9 AM to 7 PM, either by phone at 91 290 75 21, via email ([email protected]), or through chat or WhatsApp available on our website. In all of them, we offer an almost immediate response. We are at your disposal. Thank you

Buenos días, Sentimos los inconvenientes causados. En relación a su consulta y la disponibilidad de los productos, en la ficha de cada productos se muestra, de manera actualizada en tiempo real, el stock disponible de cada producto, así como su plazo de entrega en caso de no estar el producto en stock. Para contactarnos, puede hacerlo en horario de 9 a 19h, bien en el teléfono 91 290 75 21, via email ([email protected]), o por chat o Whatsapp disponible en nuestra web. En todos ellos ofrecemos una respuesta casi inmediata. Quedamos a su disposición. Gracias

Imported from an external source · not verified by Revi

Jorge .

13 Dec 2022

5 of 5

This review has been automatically translated:

super price and good quality. I will repeat!!

super precio y buena calidad. Repetiré!!

Imported from an external source · not verified by Revi

Jorge G.

13 Dec 2022

5 of 5

This review has been automatically translated:

Good service

Buen servicio

Imported from an external source · not verified by Revi

Miguel a.

13 Dec 2022

2 of 5

This review has been automatically translated:

If the products are not in stock, you should inform it before finalizing the purchase. Two months of delay seems too much to me.

Si los productos no están en stock deberíais informarlo antes de finalizar la compra. Dos meses de demora me parece demasiado

23 Dec 2022

Answer greenice.com

Good morning, Thank you for your message and we apologize for the inconveniences caused. Regarding the delivery date of your order, please note that the availability of all our products is shown on the product sheet, also indicating the delivery date. We are at your disposal. Thank you

Buenos días, Gracias por su mensaje y pedirle disculpas por los inconvenientes causados. En relación a la fecha de entrega de su pedido, indicarle que la disponibilidad de todos nuestros productos se muestra en la ficha de cada producto, indicándose también la fecha de entrega. Quedamos a su disposición. Gracias

Imported from an external source · not verified by Revi

Jordi M.

13 Dec 2022

5 of 5

This review has been automatically translated:

Speed and good treatment

Rapidez y buen trato

Imported from an external source · not verified by Revi

Jorge R.

13 Dec 2022

1 of 5

This review has been automatically translated:

On November 14, I placed an order for 2 aluminum profiles for LED strips and an R7S bulb. Once the order was placed, I received a confirmation email and then another email indicating that the bulb was out of stock and that my estimated shipping date was 01-12-2022. Well, on December 2, I contacted greenice to see what was happening with my order. The person who attended to me told me that there was still no stock, and now they gave me a shipping date of December 18. I indicated that I needed the profiles, to cancel the bulb, and they told me that in that case, I would have to pay for the shipping. I find this customer service terrible. They are going to make me wait more than a month for a bulb. First and last time I buy from them.

El 14 de noviembre hice un pedido de 2 perfiles de aluminio para tiras led y una bombilla R7S. Una vez hecho el pedido recibo un correo de confirmacion y a continuación, otro correo en el que se me indica que no hay stock de la bombilla y que mi fecha estimada de envio es el 01-12-2022. Pues bien, el día 2 de diciembre contacto con greenice para ver qué pasa con mi pedido. La persona que me atiende me dice que sigue sin haber stock, ahora ya me pasan como fecha de envío el 18 de diciembre. Le indico que necesito los perfiles, que me anule la bombilla y me dice que en ese caso tengo que pagar yo los portes. Me parece fatal este trato al cliente. Me van a hacer esperar más de un mes por una bombilla. Primera y ultima vez que les compro.

18 Dec 2022

Answer greenice.com

Good morning, Thank you for your message and we apologize for the inconveniences caused. Regarding the stock of our store, the product sheet shows, updated in real-time, the available stock of each product, as well as its delivery time in case the product is out of stock. You can write to us at [email protected] indicating your case and we will offer you compensation. Thank you

Buenos días, Gracias por su mensaje y pedirle disculpas por los inconvenientes causados. En relación a los stocks de nuestra tienda, en la ficha de cada productos se muestra, de manera actualizada en tiempo real, el stock disponible de cada producto, así como su plazo de entrega en caso de no estar el producto en stock. Puede escribirnos a [email protected] indicando su caso y procederemos a ofrecerle una compensación. Gracias

Imported from an external source · not verified by Revi

Jose S.

13 Dec 2022

5 of 5

This review has been automatically translated:

Every time I place an order, they respond professionally.

Cada vez que realizó un pedido atienden con profesionalidad

Imported from an external source · not verified by Revi

Francisco S.

13 Dec 2022

5 of 5

This review has been automatically translated:

Because they fulfill exactly what they indicate and, in addition, they address mistakes made by us.

Porque cumplen exactamente lo que indican y, además, atienden errores cometidos por nosotros.

Imported from an external source · not verified by Revi

Jose V.

13 Dec 2022

5 of 5

This review has been automatically translated:

Very good prices and fast delivery.

Precios muy buenos y entrega rápida

Imported from an external source · not verified by Revi

Rafael V.

13 Dec 2022

1 of 5

This review has been automatically translated:

The product is useless for me, it does not have an app for operation in Spain. Wifi Schuko plug compatible with Amazon Alexa/Google Home.

No me serve para nada el producto no tiene App para el funcionamiento en españa. Enchufe Wifi Schuko Compatible Amazon Alexa/Google Home

18 Dec 2022

Answer greenice.com

Good morning, Thank you for your message. Please note that you can proceed with the return of the product, completely free of charge, within 60 days from your purchase. Regards

Buenos días, Gracias por su mensaje. Indicarle que puede proceder a la devolución del producto, de forma totalmente gratuita, en el plazo de 60 días desde su compra. Saludos

Imported from an external source · not verified by Revi

Cliente .

13 Dec 2022

1 of 5

This review has been automatically translated:

Orders that take longer than expected to arrive, theoretically I was supposed to receive the order from November 26 to December 13, I am still waiting.

Pedidos que tardan más de lo previsto en llegar en teoría recibía el pedido el 26 de noviembre a 13 de diciembre sigo esperando

23 Dec 2022

Answer greenice.com

Imported from an external source · not verified by Revi

Roberto .

13 Dec 2022

5 of 5

This review has been automatically translated:

Every purchase at Grenice is beneficial, good prices and good products. The online store has very good technical information and is very useful, thank you.

Toda compra en Grenice es provechosa ,buenos precios y buenos productos.La tienda online dispone de muy buena informacion técnica y muy útil ,gracias

Imported from an external source · not verified by Revi

Carlos V.

13 Dec 2022

5 of 5

This review has been automatically translated:

Speed in shipping, quality items, and very well packaged.

Rapidez en el envío, artículos de calidad y muy muy bien empaquetado

Imported from an external source · not verified by Revi

Ivan O.

13 Dec 2022

2 of 5

This review has been automatically translated:

Product in stock when making the purchase indicates that it is not. The survey is sent before having the product, I hope the product does not have warranty issues.

Producto en stock al hacer la compra indica que no. Se envía la encuesta antes de tener producto, espero que producto no tenga problemas por garantía.

18 Dec 2022

Answer greenice.com

Good morning, Thank you for your message. All products come with a 3-year warranty from the date of delivery of the product. We are at your disposal. Thank you

Buenos días, Gracias por su mensaje. Todos los productos disponen de 3 años de garantía desde la fecha de entrega del producto. Quedamos a su disposición. Gracias

Imported from an external source · not verified by Revi

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