Reviews greenice.com
On this page you will find customer reviews about greenice.com, recent ratings, store replies and activity signals verified by Revi.
greenice.com has 1,470 verified reviews out of 37,972 total customer reviews on Revi, with a score of 4.5/5. In the last 12 months it has 1,944 reviews. Responds to 1% of negative reviews. Reviews are mostly from Spain (98.5%).
We show reviews in English first. There are more recent reviews in other languages.
Last review 11 hours ago
Automatic collection active
12 Oct 2023
Am not pleased with the experience as my order/parcel was not labelled correctly and therefore arrived too late to be of use. I was assured the lamp bulbs would arrive within 3 - 4 days, and the box finally arrived 11 days later which was too late for the purpose. Am very dissatisfied. Have emailed the company about this and received no reply. I should add that the products when I did receive them were good quality but because of the poor service I will sadly not be ordering again.
12 Oct 2023
Quick delivery
10 Oct 2023
4 Oct 2023
Hi Greenice - I hope this gets some attention as I've been calling and emailing your team to figure out where my order on the 7th of September is. Its been nearly a month and the last update I had from the shipping company and on your website was that the order was being held with Parcelforce because the "address is incorrect." Now I've spoken to your colleagues on the phone and confirmed that the address is perfectly correct and we both agreed that this made little sense. Your colleague informed me that they would speak with the courier but I never heard back (Monday 25th Sept.). I've sent some emails and still nothing. If the item hasn't been delivered, can I at least have the £89 back? How much longer do you think it would be reasonable to wait for either a response or refund? Thanks a lot for your help.
27 Sep 2023
ordered lights and when they arrived , they were not suitable for the job. Emailed them and asked how to return the items, after various emails and no response im still waiting. I have now passed to my credit card company to chase Never buy from this company
27 Sep 2023
The service was good although I would like to see a small picture of what I bought from you because I buy from different companies at the same time and lots of them asking my experience but shows what I bought. I think you get what I am looking for
20 Sep 2023
I received the transformer although it's not as per picture. The size Wattage and secondary Voltage is correct. This transformer is a replacement for the exact same but as you can see on your picture the secondary side has a plugin and screw tight connection to be water proof. The one I received has only two wires coming out on a short cable so I will have to make a connection hopefully not expose to water. I think change your example picture. Leon
Transformador - Fuente de Alimentación AC/DC - Convertidor AC/DC 230 VAC/12VDC - 30W IP68 [PL219
Transformador - Fuente de Alimentación AC/DC - Convertidor AC/DC 230 VAC/12VDC - 30W IP68 [PL219
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5
of 5
15 Sep 2023
We ordered and pre-paid for 4 Solar-panels. BUT: When the products arrived, the package-box was damaged and so was the Solar-panels inside the box. Even the driver of the shipping company took photos and We took photos and sent a complete report w/ photos to Greenice, but Greenice have not solved the issue - yet. Its now one week ago and still no solution. Yesterday (14the September 2023) I sent a reminder e.mail. Still no response. Perculiar experience: Today I recieved an invitation to evaluate GreenIce, which is now done. The support seems "non-existing" and no feeling of responsibility. The people at GreenIce take no "ownership of customers' problems" which is correctly due to GreenIce's neglect of customer relations. Kind regards - Carsten Christiansen Post scriptum 23. September 2023 - on September 22. 2023 we recieved 2 new solar-panels as replacement for the 2 damaged panels we previously recieved. GreenIce replaced the damage and the order is now delivered. Thank you Greenice, for being an honest and responsible vendor. **** (4 stars) Kind regards - Carsten Christiansen
13 Sep 2023
Plenty of light from this fitting. I have bought 3 and would buy again if needed. The only draw back is that it is prewired and the cable is fairly short so a junction box is needed next to the fitting. Good light ,good price ,very bright.
13 Sep 2023
material defectuoso, muchos inconvenientes para la devolución. material que no corresponde con el pedido, etc
12 Sep 2023
Ground Cable was loose and the screew was broken
1 Sep 2023
And yes, you did your part, as the items was delivered the day after. So I will change this review to a positive one. Just that I got asked to get feedback to something that's supposed been delivered to me but was not. Now it is all went very well. Thank you.
31 Aug 2023
Product and service okay. Delivery slow.
24 Aug 2023
Price was perfect for the lamp i ordered but shipping was twice more money than i pay lamp. Its ok still cheap anyway. But lamp cost was 6? and shipping fee 13-14? something, not big deal it came fast and is perfect.
18 Aug 2023
Accurate and easy purchase.
14 Aug 2023
Good, fast and cortex service, Thanks
10 Aug 2023
Answers one time the never replys
8 Aug 2023
First flag is when on the product page it says 24h delivery, but when at the checkout it says 48-72h. Trying to address this, it comes the second flag: nobody is answering the phone, during business hours. Trying CS online, it turns out there are only two ladies, passing myself from one to the other until nobody is available anymore: flag three. Reading further reviews, it seems that those 2-3 days turn into a whole week, which is consistent with the usual transit times from Spain to Ireland, but why lie in the first place?? For me it's enough not to order.
7 Aug 2023
I ordered a lamp with six bulbs through Greenice. The delivery was not within 48/72 hours, it was more than a week late, but that is not the biggest problem. I was delivered the wrong lamp that only has one bulb (although 8 bulbs were ordered together with the lamp). I contacted the customer service, from which they asked me to send pictures, which I did the same day - I sent pictures with an explanation, but I never received a reply, and three weeks have passed. Very bad service
4 Aug 2023
First time ordering from this supplier. They kept me well updated on the progress of my order. The order was promptly dispatched and delivered within a week by the Courier.
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Business activity
- Last review received: 11 hours ago
- Last review in English: 4 days ago
- 1,944 reviews in the last 12 months
- Domain validated
- Automatically request reviews
- Additional functionalities
- Answer 1% of negative reviews in the last 12 months
Multi-source reviews
Combined rating: 4.5/5 from 37,972 reviews
- Revi: 4.5/5 (37,967)
- Google: 4.4/5 (5)
About greenice.com
Spain
GreenIce: tu Tienda de Iluminación con el mejor precio en Bombillas LED y accesorios.
En GreenIce somos pioneros en la comercialización de productos de iluminación LED en España, siendo actualmente una de las principales tiendas online de luces LED en España y en toda Europa.
Somos especialistas en Iluminación LED, concienciados con el medio ambiente, siendo los productos de tecnología LED mucho menos contaminantes que las luminarias de tecnologías predecesoras.
Dentro de los productos de iluminación de GreenIce, podemos encontrar productos orientados al uso particular o residencial, como son todas nuestras bombillas led, focos de techo led, o productos para jardín, así como otros productos destinados a uso comercial e industrial (focos de carril para comercios, campanas led…).
En GreenIce somos pioneros en la comercialización de productos de iluminación LED en España, siendo actualmente una de las principales tiendas online de luces LED en España y en toda Europa.
Somos especialistas en Iluminación LED, concienciados con el medio ambiente, siendo los productos de tecnología LED mucho menos contaminantes que las luminarias de tecnologías predecesoras.
Dentro de los productos de iluminación de GreenIce, podemos encontrar productos orientados al uso particular o residencial, como son todas nuestras bombillas led, focos de techo led, o productos para jardín, así como otros productos destinados a uso comercial e industrial (focos de carril para comercios, campanas led…).
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