Reviews Senso G

On this page you will find customer reviews about Senso G, recent ratings, store replies and activity signals verified by Revi.

Senso G has 4,826 verified reviews out of 4,916 total customer reviews on Revi, with a score of 4.6/5. In the last 12 months it has 149 reviews. Responds to 63% of negative reviews. Reviews come mainly from France (55.5%), Spain (33.5%) and Portugal (8.5%).

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Last review 1 day ago Automatic collection active Replies to negative reviews (63%)

Nicolas G.

28 Jan 2019

1 of 5

Original in Français

Défauts présents sur mon matelas, la mousse à mémoire de forme n'a pas reprit intégralement sa forme à certains endroits, même après 2 mois. Le service après-vente est déplorable, le suivi de ma demande est presque inexistant, je dois les relancer régulièrement pour avoir des réponses qui n'apportent réellement aucune solution... Ils devaient me remplacer le matelas mais après 1 mois de relance, je n'ai toujours aucune réponse... D'ailleurs attention car si vous faite fonctionner la garantie, il faut se poser la question de comment vous allez le renvoyer car il arrive compresser donc vous n'avez aucun moyen de le faire rentrer dans l'emballage d'origine et le SAV ne m'a pas répondu sur ce point.

8 Feb 2019

Answer Senso G

Bonjour Monsieur,
Avec le froid les matelas peuvent mettre plus de temps à récupérer leur forme initiale. Par ailleurs, nous avons vu que vous aviez contacté notre service client et que le problème avait été résolu.
Cordialement,

Colchón Viscoelástico G90 Vintage

94 Review

4.4 of 5

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