Reviews teleROSA

On this page you will find customer reviews about teleROSA, recent ratings, store replies and activity signals verified by Revi.

teleROSA has 2,061 verified reviews out of 2,089 total customer reviews on Revi, with a score of 4.8/5. In the last 12 months it has 639 reviews. Responds to 100% of negative reviews. Reviews come mainly from Spain (81.6%), United Kingdom (5.3%) and United States (3.1%).

How we protect the reliability of reviews

Each review shows its status: "Verified by Revi" when we link it to a specific order, or "unverified" for the rest (invitations with no matching order, reviews imported from other platforms, or reviews sourced from Google). "Unverified" does not mean false.
Reviews are published exactly as the customer wrote them: we do not edit them. When a review is challenged, a member of our team reviews it under our moderation policy; we do not remove reviews merely for being negative.
You can report any review using the flag icon, identifying yourself with your email. We confirm receipt of every report and explain each decision.

Learn more about how we moderate reviews · See this store's transparency

We show reviews in English first. There are more recent reviews in other languages.

Last review 19 hours ago Automatic collection active Replies to negative reviews (100%)

Sol B.

20 May 2026

4 of 5

Great purchase experience on the website, and the flowers were delivered in time. Only problem … there was no card or other indication, so my daughter didn’t realise I had sent the bouquet.

20 May 2026

Answer teleROSA

We are incredibly sorry to hear that the message was not seen, as it is truly regrettable. Our packaging is specifically designed to ensure the message is the very first thing noticed upon opening the box; however, it is possible it was mistaken for advertising material. We have attached a photo showing how the message is placed within the box. Furthermore, our rigorous quality control processes make it impossible for an order to be shipped without its corresponding message.

Kiss Multicolor Roses Bouquet

49 Review

4.9 of 5

View all

Ephson G.

16 May 2026

5 of 5

The communication was timely with quasi real-time updates. Thank you for the delivery!

10 Jun 2026

Answer teleROSA

Ephson, we’re glad you appreciated the transparency in our communication, as we know it is very important for our customers’ peace of mind. Being able to know at all times the status of your order and when it has been delivered is essential to us.
Thank you for sharing your feedback and see you next time 💐

Ephson G.

16 May 2026

5 of 5

I love the attention to detail with the hand written notes. It makes the entire experience worth it and real. The bouquet was also beautiful and unexpectedly huge! My girlfriend loved it!

10 Jun 2026

Answer teleROSA

Ephson, thank you very much for your kind words 🌸
We’re really glad you appreciated the handwritten note, which adds a special touch to the experience. We’re also delighted to hear that the bouquet exceeded your expectations both in size and beauty, and most importantly, that your girlfriend loved it.
Thank you for sharing your experience 💐

Lilies bouquet

38 Review

4.8 of 5

View all

Ionel C.

15 May 2026

5 of 5

They forgot to send photo of the flowers

15 May 2026

Answer teleROSA

Dear Ionel,

Thank you for your feedback. We would like to clarify that not receiving a photo of your flowers was not an oversight. On extremely busy dates, such as Valentine's Day and Mother's Day, the volume of orders is so high that we are forced to temporarily suspend our photo service. This allows our florists to focus entirely on preparing and delivering every order on schedule. We apologize if this caused any disappointment and deeply appreciate your understanding.

Best regards.

Ionel C.

15 May 2026

1 of 5

Dosent look like in picture .

15 May 2026

Answer teleROSA

Dear Ionel,

Thank you for sharing your feedback. We are sorry to hear that the arrangement did not fully meet your visual expectations. Because we work with fresh, natural products, slight variations can occur compared to our catalog photos. Our priority is always to maintain the overall style and value of your order while guaranteeing its safe arrival. We appreciate your understanding.

Best regards.

Tagore

1 Review

1 of 5

Bärbel B.

14 May 2026

5 of 5

Everything was perfect - from the ordering process and payment right through to the punctual delivery. My mom was absolutely delighted with the basket filled with so many beautiful plants for Mother´s Day. Many thanks from her daughter in Germany.

6 Jun 2026

Answer teleROSA

Bärbel, thank you so much for your lovely review 🌸
We're delighted to hear that everything went perfectly, from the ordering and payment process to the punctual delivery. Most importantly, we're so happy to know that your mother was absolutely delighted with her basket of beautiful plants, as that's what matters most to us.

Thank you for allowing us to help bridge the distance between Germany and Spain on such a special occasion. It was a pleasure to be part of this wonderful surprise 💐

Basket green plants

7 Review

4.3 of 5

Christopher M.

13 May 2026

5 of 5

you were extremely efficient and the recipient was delighted

6 Jun 2026

Answer teleROSA

Christopher, thank you very much for your review 🌸
We're delighted to know that everything went smoothly, but even more importantly, that the recipient loved the surprise. Creating those moments of happiness is exactly why we do what we do.
Thank you for choosing teleROSA and for sharing your experience 💐

Rainbow Flower Basket

35 Review

4.7 of 5

View all

Fernando P.

13 May 2026

5 of 5

Servicio altamente recomendable. Hice mi pedido desde Miami para entregar en Ponferrada, España, y toda la operación tomó aproximadamente 10 minutos. La entrega se hizo como estaba programada y el producto lució muy bien presentado. Proveeré más comentarios cuando sepa como ha resultado el producto en si. Muchas gracias!

6 Jun 2026

Answer teleROSA

Fernando, comentarios como el tuyo nos sacan una sonrisa 🌸
Saber que pudiste gestionar un envío desde Miami a Ponferrada en apenas unos minutos y con la tranquilidad de que todo llegó tal y como estaba previsto es exactamente la experiencia que buscamos ofrecer.

Además, queremos agradecerte especialmente las fotografías que has compartido. Ver la orquídea llegando en perfectas condiciones y luciendo tan bien una vez desembalada confirma que todo el cuidado que ponemos en el embalaje y transporte merece la pena.

Muchas gracias por tu confianza y por dedicar tiempo a compartir tu experiencia con tanto detalle 💐

Double-Stem Orchid

23 Review

5 of 5

View all

Anonymous

7 May 2026

5 of 5

good place

4 Jun 2026

Answer teleROSA

Thank you very much for your review 🌸
We’re happy to know that your experience with us was a positive one. We’ll continue working with the same dedication to make sure every order meets our customers’ expectations.
Thank you for sharing your feedback 💐

Adarsh G.

7 May 2026

5 of 5

good stuff

4 Jun 2026

Answer teleROSA

Adarsh, thank you very much for your review 🌸 We’re glad to hear you were happy with your order. Sometimes just a few words say a lot, and comments like yours encourage us to keep taking care of every detail. Thank you for choosing teleROSA 💐

Rainbow Flower Basket

35 Review

4.7 of 5

View all

Antonella D.

3 May 2026

5 of 5

Per la seconda volta ho usufruito del vostro servizio..eccellenti anche questa volta! Dall’Italia alla Spagna con amore!Grazie!

27 May 2026

Answer teleROSA

Antonella, che bello accompagnarti ancora in un’occasione così speciale 🌹
Ci fa davvero piacere sapere che anche questa volta tutto sia stato all’altezza e che le 18 rose rosse siano arrivate dall’Italia alla Spagna piene d’amore.
Grazie di cuore per averci scelto ancora una volta 💐

Bouquet 18 red roses

6 Review

5 of 5

Remi Leon B.

2 May 2026

5 of 5

Amazing, and delivery very fast! Muy bien!

27 May 2026

Answer teleROSA

Remi Leon, thank you so much for your lovely review 🌸
We’re really happy to hear that everything went so well and that the delivery arrived as quickly as you needed.
Thank you for trusting teleROSA 💐

Double-Stem Orchid

23 Review

5 of 5

View all

Tomas T.

1 May 2026

5 of 5

Easy to place the order. Liked the fact that they followed up with me via WhatsApp to make sure they had the correct address. Flowers were delivered successfully and the recipient was very happy. Solid service.

26 May 2026

Answer teleROSA

Tomas, thank you so much for taking the time to share such a detailed review 🌸
We’re really happy to hear that the ordering process was easy and that you appreciated the WhatsApp follow-up to make sure everything was correct for the delivery.
At the end of the day, what matters most to us is that the flowers arrive perfectly and bring happiness to the person receiving them.
Thank you for trusting teleROSA 💐

Tomas T.

1 May 2026

5 of 5

26 May 2026

Answer teleROSA

Arrows of love

30 Review

4.7 of 5

View all

Michael D.

27 Apr 2026

5 of 5

Great service and thank you very much.

23 May 2026

Answer teleROSA

Thank you so much, Michael! 😊 We’re really happy to know everything went perfectly and that we could help make the surprise special. Thanks as well for taking a moment to share your experience 🌷

Saint Jordi Rose

5 Review

5 of 5

Abdulmalik A.

24 Apr 2026

5 of 5

Great service and many options, I managed to gift my friend from out of Spain thanks to you

23 May 2026

Answer teleROSA

Abdulmalik, thank you so much for choosing teleROSA and for your kind words 🌸
For us, being able to bring people closer through flowers and emotions is something truly special, and we’re so happy to know that together we helped create such a beautiful moment.
Thank you again for your trust, and we’ll be here for your next special occasion. 💐

Saint Jordi Rose

5 Review

5 of 5

Hisham Z.

19 Apr 2026

5 of 5

thankx for your service

13 May 2026

Answer teleROSA

Hisham, thank you so much for taking a moment to leave your review 🌸
We’re happy to know your experience was a positive one and that everything went as expected.
It was a pleasure to be part of this occasion. 💐

Arrows of love

30 Review

4.7 of 5

View all

Adarsh G.

19 Apr 2026

5 of 5

amazing place

12 May 2026

Answer teleROSA

Adarsh, thank you very much for your kind words 😊. We’re really glad to know you had such a positive impression and that you consider teleROSA an amazing place 🌸💐. We truly appreciate your support.

Happiness Bouquet

80 Review

4.9 of 5

View all

Carmen F.

17 Apr 2026

5 of 5

The flowers were very well presented and personally delivered. The service is always so great from Telerosa, and the flowers are lovely.

11 May 2026

Answer teleROSA

Carmen, thank you so much for your kind words 😊🌸. We’re really happy to hear that you appreciated the presentation of the flowers and the personal delivery.

It means a lot to us that you consistently value our service and the quality of our flowers 💐✨. Thank you for your continued trust in teleROSA, we look forward to serving you again.

Sunflowers and Daisies

2 Review

5 of 5

Carmen F.

17 Apr 2026

5 of 5

The sneaky bottle of bubbles with the flowers was an extra suprise and very well received, making the gift even more special.

11 May 2026

Answer teleROSA

We’re really glad to hear that the bottle of cava was such a success 😊🌸. These little details always add something special and make the experience even more memorable, turning the gift into something truly unique 💐✨.

Thank you for choosing teleROSA, we’ll be delighted to help you again whenever you need us

Bottle of Cava or Sparkling

7 Review

5 of 5

Grow your store with verified reviews

Use Revi to automate review collection, improve trust and increase conversion.

Start with Revi See how it works

Your question

Que garantía tenemos de que ustedes se responsabilicen con las entregas fuera de fecha y no se desentiendan de lo que haga el transportista?

Lerys

Reply from teleROSA

Estimado/a Lerys, Comprendemos perfectamente su inquietud, ya que la fiabilidad en la entrega es el pilar fundamental al enviar emociones. En teleROSA abordamos la logística con total transparencia y asumiendo siempre la máxima responsabilidad, sin desentendernos en ningún momento del proceso. Para los casos en los que la logística requiere el uso de mensajería, nuestra política es no escatimar en recursos. Trabajamos exclusivamente con la única empresa del sector que nos garantiza más de un 95% de entregas en fecha. Para lograr este nivel de eficacia, pagamos un coste de envío que duplica al de otras mensajerías de renombre; de hecho, el importe que le cobramos al cliente en la web por este concepto es bastante inferior a lo que nosotros realmente abonamos al transportista. Asumimos este sobrecoste interno porque somos conscientes de que nadie en el sector logístico puede garantizar un 100% de efectividad (la mayoría de las agencias de transporte convencionales apenas alcanzan el 70% de entregas en fecha), pero nuestro compromiso es minimizar el riesgo al máximo. Además, no dejamos los envíos al azar. Contamos con rigurosos protocolos internos preventivos y un equipo humano dedicado en exclusiva al seguimiento individualizado de cada pedido. Este departamento detecta y gestiona proactivamente cualquier anomalía en el tránsito, interviniendo y buscando soluciones mucho antes de que el propio cliente llegue a tener constancia de la incidencia. Si, a pesar de todo nuestro despliegue y previsión, surgiera una eventualidad logística irresoluble por parte del transportista, nosotros damos la cara. Nuestras Condiciones Generales de Venta establecen de forma clara, legal y transparente las pautas exactas de compensación por demora u otras casuísticas. Este nivel de autoexigencia, transparencia y protección al consumidor es precisamente lo que hace que, tras miles de reseñas en diferentes plataformas independientes, mantengamos una nota media de entre 4,6 y 4,8 sobre 5, situándonos casi dos puntos por encima de nuestros principales competidores. Esperamos haberle transmitido la absoluta tranquilidad de que, al confiar en teleROSA, su pedido estará respaldado por la maquinaria logística y humana más segura del país. Quedamos a su entera disposición para cualquier otra consulta. Atentamente, Departamento de Atención al Cliente teleROSA

teleROSA

Your question

No me cuadran los horarios de entrega tendría que ser de 17 a 19h. Es posible?

Diego

Reply from teleROSA

Hola Diego, Puede seleccionar el tramo horario más aproximado y posteriormente indicar en el campo de observaciones que la entrega ideal sería entre las 17:00 y las 19:00 horas. No obstante, no podemos garantizar horarios tan concretos, ya que las entregas dependen de la ruta y organización logística de cada día. Un saludo, teleROSA

teleROSA

Bouquet 19 Roses

0 of 5

(0 reviews)

Your question

No encuentro el apartado observaciones para poner el nombre

Mari

Reply from teleROSA

Hola, debe continuar con el proceso de compra y debajo de donde se le piden los datos de la entrega encontrará el apartado, concretamente pone ¿Quieres añadir un comentario sobre tu pedido?

teleROSA

Blue Soft Hug

5 of 5

(3 reviews)

Your question

No sé dónde poner el nombre que quiero que le borden

Mari

Reply from teleROSA

El nombre lo debe poner en el campo Observaciones. Muchas gracias

teleROSA

Blue Soft Hug

5 of 5

(3 reviews)

Your question

Hol, quisiera enviar un ramo de rosas con un video añadido para el dia 24/06/26 pero no me permite seleccionar la opcion de añadir el video, sabéis como puedo solucionar? Gracias

Andrea

Reply from teleROSA

Hola, Andrea. La opción de añadir un vídeo mensaje se habilita automáticamente en el proceso de compra una vez que has seleccionado el producto, la provincia, la ciudad y la fecha de entrega deseada. Si el sistema no te muestra la opción después de introducir esos datos, suele deberse a que el destino es Baleares, Canarias, Ceuta o Melilla (donde el servicio no está disponible actualmente) o a que el día seleccionado es festivo en la localidad de destino. Si tienes cualquier duda, lo ideal es que contactes con nosotros en el teléfono gratuito 900 264 088 o a través del WhatsApp que encontrarás en nuestra web telerosa.com para que podamos ayudarte personalmente. ¡Gracias!

teleROSA

Basket of 25 Roses

5 of 5

(2 reviews)

Your question

Nesesito un buen reglo para el 10 de mayo

Yessi

Reply from teleROSA

Hola Yessi, Gracias por tu interés 😊 ¡Es una elección fantástica! Este ramo es un regalo ideal para fechas especiales 🌹. Lamentamos indicarte que no realizamos entregas el domingo 10 de mayo, ya que habitualmente permanecemos cerrados los domingos, salvo excepciones como el primer domingo de mayo por ser el Día de la Madre. Te sugerimos adelantar la entrega al sábado 9, o incluso recibirlo tú misma para entregarlo personalmente el domingo. Puedes consultar en nuestra web la disponibilidad y el precio final seleccionando la ciudad de destino y la fecha deseada. Quedamos a tu disposición para cualquier otra consulta. Un saludo, teleROSA

teleROSA

Lorca

4.5 of 5

(2 reviews)

Your question

Se podría hacer un envío a un hotel de Baiona en una fecha determinada y agregar algún complemento más como tipo globo de corazón, o botella de champán, o bombones? Sería para un regalo de aniversario de bodas de oro. El envío tendría algún coste?

Noelia

Reply from teleROSA

Hola 😊 Sí, podemos realizar el envío sin problema a un hotel en Baiona en la fecha que nos indiques. Es un tipo de entrega muy habitual para sorpresas y ocasiones especiales como un aniversario. Además, puedes añadir complementos como bombones, peluches o botella de cava/champán para hacer el regalo aún más especial. En cuanto al coste, nuestra web es muy clara desde el primer momento: te mostramos el precio final con todo incluido, sin necesidad de introducir tus datos. Solo tienes que indicar la provincia (Pontevedra), la ciudad (Baiona) y la fecha de entrega. Ten en cuenta que los domingos no realizamos entregas, por lo que en ese caso podrías programarla para el sábado. Si lo prefieres, podemos ayudarte de forma más rápida a través del chat de WhatsApp disponible en nuestra web. Un saludo 🌹

teleROSA

Arrows of love

4.7 of 5

(30 reviews)

Your question

hola, se podría comprar en grandes cantidades? como por ejemplo 5 o 6 kg

Antonio Jesús medina ruedas

Reply from teleROSA

Hola 😊 Actualmente no trabajamos con grandes volúmenes como kgs, ya que los pétalos que ofrecemos provienen de nuestras floristerías y se preparan a diario para garantizar su frescura. Podemos disponer de varias bolsas al día, pero al tratarse de un producto muy delicado, no es posible acumular grandes cantidades con antelación sin que pierdan calidad. Si nos indicas la cantidad aproximada y la fecha, podemos ver contigo la mejor forma de ayudarte dentro de nuestras posibilidades. Un saludo 🌹

teleROSA

Bag of Natural Rose Petals

0 of 5

(0 reviews)

Your question

tengo una duda tengo pensado darle las flores una semana después de comprarlas que debo hacer para que no se marchiten y estén bien cuidadas como si acabaran de llegar?

alejandro

Reply from teleROSA

Hola Alejandro, Para que las flores estén perfectas, lo mejor es programar la entrega para el mismo día o el día anterior a cuando vayas a regalarlas. La flor cortada es un producto natural y, aunque con cuidados puede durar varios días, no podemos garantizar que mantenga el mismo aspecto tras una semana. Si quieres que luzcan como recién entregadas, te recomendamos ajustar la fecha de envío al momento del regalo.

teleROSA

6 Roses Bouquet (Half Dozen)

4.8 of 5

(150 reviews)

Your question

¿Cómo les proporciono una dirección exacta para la entrega?

Eduardo

Reply from teleROSA

Puedes introducir la dirección completa (calle, número, piso/puerta y código postal) durante el proceso de compra, en el apartado Dirección de entrega. Si ya has realizado el pedido y necesitas añadir o corregir la dirección, escríbenos a [email protected] indicando tu número de pedido y la dirección correcta. Nota: Si no conoces la dirección postal de la persona destinataria, puedes realizar igualmente tu pedido e indicar en el campo de dirección algo como: “Llamar por teléfono para que nos facilite la dirección, ya que no la conozco.” En la mayoría de los casos, conseguimos que el destinatario nos facilite su dirección o, alternativamente, un local comercial cercano donde dejar las flores para que pueda pasar posteriormente a recogerlas. Si excepcionalmente no fuera posible obtener una dirección válida de entrega, procederíamos a la devolución del importe del pedido menos 10 € en concepto de gastos de gestión.

teleROSA

Lilies and Gerberas

5 of 5

(11 reviews)

Showing 11 to 20 of 41 results

Report this content

Use this form for unlawful content or content that breaches our rules. Simply disagreeing with a review is not grounds for a report. See how Revi moderates reviews

Reason

Describe the issue (minimum 30 characters)

Your name

Your email (to confirm receipt)

I declare in good faith that the information provided in this report is accurate and complete.

Cookie or technology	Description and purpose	Provider or domain	Retention
revi_jwt_session	Identifies the user session and protects essential site functionality.	revi.io	Up to 24 hours of inactivity (depends on session settings)
XSRF-TOKEN	Improves form and request security by preventing CSRF attacks.	revi.io	Depends on session configuration
revi_cookie_consent_v2	Stores your cookie consent preferences to apply your choice.	revi.io	6 months (rejection) or 24 months (acceptance)
server_pageview_measurement	Records pageviews and basic CMP events server-side for security, service reliability and product improvement without using cookies or persistent identifiers.	revi.io	Nothing is stored on your device
reCAPTCHA	Protects forms and access points from bots or abuse through Google reCAPTCHA.	google.com	Depends on Google security settings

Cookie or technology	Description and purpose	Provider or domain	Retention
_ga	Distinguishes users for aggregated statistical analysis in Google Analytics.	revi.io	2 years
_ga_*	Maintains session state and event measurement in GA4.	revi.io	2 years
_gid	Distinguishes users for 24 hours for usage analytics.	revi.io	24 hours

Cookie or technology	Description and purpose	Provider or domain	Retention
af_revi_jwt_session	Links the visit to an affiliate identifier for commercial attribution.	revi.io	7 days
_fbp	Identifies browsers for Meta campaign measurement and optimization.	revi.io	3 months
_fbc	Associates visits with Meta ad clicks when applicable.	revi.io	3 months
_gcl_au	Helps measure Google advertising conversions.	revi.io	3 months

Reviews teleROSA

Grow your store with verified reviews

Report this content

About teleROSA

Other Gifts & Events businesses

Your privacy, under control