Reviews teleROSA

On this page you will find customer reviews about teleROSA, recent ratings, store replies and activity signals verified by Revi.

teleROSA has 2,061 verified reviews out of 2,089 total customer reviews on Revi, with a score of 4.8/5. In the last 12 months it has 639 reviews. Responds to 100% of negative reviews. Reviews come mainly from Spain (81.6%), United Kingdom (5.3%) and United States (3.1%).

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Last review 1 day ago Automatic collection active Replies to negative reviews (100%)

Stanley P.

20 Nov 2024

5 of 5

EVERYTHING WAS GREAT. A++ I will order from Telerosa again.

Sweet Wink

20 Review

5 of 5

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Colin B.

20 Nov 2024

5 of 5

Excellent service from start to finish with clear communication as to receiving the order and delivery, would definitely use again.

12 Roses Bouquet (One Dozen)

76 Review

4.9 of 5

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Karen H.

10 Nov 2024

5 of 5

Muchas gracias por las hermosas flores. Fueron un regalo para nuestra amiga cuyo esposo acababa de fallecer. La alegraron, que era lo que pretendíamos. Gracias.

Happiness Bouquet

80 Review

4.9 of 5

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Ellen L.

5 Nov 2024

5 of 5

Excellent service Scotland to Spsin recipient very happy with gift thank you

Anthurium Heart Flower

8 Review

5 of 5

Andrew J.

1 Nov 2024

5 of 5

Excellent service, even included a picture of the product ready for dispatch. Would recommend and will absolutely use again.

Andrew J.

1 Nov 2024

5 of 5

Beautiful orchid for my friend in Spain. Would absolutely use again, great quality and the updates regarding delivery were much appreciated. Thank you!

Double-Stem Orchid

23 Review

5 of 5

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Clare L.

1 Nov 2024

5 of 5

Perfect, I ordered from Australia and the flowers were delivered on time to a small town in Spain. Highly recommend. The flowers were fresh and I recieved a photo of them one delivered. Great service.

Rainbow Flower Basket

35 Review

4.7 of 5

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Lloyd J.

11 Oct 2024

5 of 5

The flowers were beautiful!! Thank you very much.

25 Tulips Bouquet

20 Review

4.8 of 5

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Connie F.

8 Oct 2024

5 of 5

I live in the USA my mom lives in Churriana. I have used TeleRosa for years and have always been very happy with your service. Thank you so much.

Kiss Multicolor Roses Bouquet

49 Review

4.9 of 5

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Anonymous

6 Oct 2024

5 of 5

Muchas gracias!
Mi hermana se vio muy contenta con el precioso ramo de flores.

Y también quiero agradecer a las personas que me atendieron muy amablemente por teléfono al tener que cambiar de fecha de entrega!

Only Woman

17 Review

4.8 of 5

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Julian G.

6 Oct 2024

5 of 5

The service was easy to use and there was plenty of communication so I knew my order had been made correctly and delivered

Julian G.

6 Oct 2024

5 of 5

It was lovely

Beauty And Beast Rose

13 Review

5 of 5

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Mary A.

3 Oct 2024

5 of 5

Easy ordering, delivery on selected day, flowers lovely and fresh, will use again

Sweet Wink

20 Review

5 of 5

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Anonymous

27 Sep 2024

5 of 5

Thank you. Exactly what I wanted!

Bromeliad

8 Review

5 of 5

Anonymous

21 Sep 2024

5 of 5

Wonderful!!! Beautiful bouquet and service!!

Anonymous

21 Sep 2024

5 of 5

Fantastic and beautiful bouquet!! Thank you.

Lilies bouquet

38 Review

4.8 of 5

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Scott A.

20 Sep 2024

3 of 5

Hello,
I have bought flowers from Telerosa on several occasions and always been very satisfied with both the product and service. Not this time!

Instead of the advertised attractive flower basket, that would act as a long-term positive reminder, the flowers were delivered in something approximating a wooden tray that would be better suited to showcasing fruit. Extreemely disappointing!

I know that Telerosa subcontract, but this needs to be done in a very controlled way to ensure that quality is standardised. If the subcontractor had contacted me before delivery to explain about the 'basket', I would have chosen a different product.

At the moment I am very unhappy that my chosen product was compromised - and the inferior nature of the gift reflects badly on me personally. I shan't be using Telerosa again until they improve their systems.

24 Sep 2024

Answer teleROSA

Hola Scott,

Gracias por tu comentario. Agradecemos tu satisfacción en pedidos anteriores y lamentamos mucho que el producto en esta ocasión no haya cumplido con tus expectativas. Hemos revisado el caso y comparado el producto que solicitaste con el que fue entregado. A continuación, te adjuntamos los enlaces: el primero corresponde al producto mostrado en nuestra web y el segundo al producto realmente entregado.
https://telerosa.com/catalogo-ramos-de-rosas/261-caricias-de-amor-san-valentin.html
https://www.dropbox.com/scl/fi/ai5i5ragumu3nizk65bfs/9900211504nvnvteleROSA_21.JPG?rlkey=ca9cj0dibrl20jap3d9cr8uow&st=09ykxd0f&dl=0

Desde nuestro punto de vista, ambos son prácticamente idénticos, por lo que no logramos entender completamente el motivo de tu descontento. Lo único que se nos ocurre es que quizás esperabas una cesta redonda con rosas visibles desde todos los ángulos, como en otros productos que ofrecemos. Sin embargo, este es un diseño a una cara, lo que significa que la parte trasera no es tan decorativa como la frontal, pero esa es la característica de este arreglo. En resumen, el producto entregado es el mismo que adquiriste.

Lamentamos cualquier inconveniente que esto te haya causado y agradecemos mucho tu comentario, que nos ayudará a mejorar la descripción del producto para evitar malentendidos en el futuro. Nos encantaría poder ofrecerte una mejor experiencia en tu próxima compra.

Saludos cordiales,
Atención al Cliente
TeleROSA

Scott A.

20 Sep 2024

1 of 5

24 Sep 2024

Answer teleROSA

Hello Scott,

Thank you for your comment. We appreciate your satisfaction with previous orders and are very sorry that the product this time did not meet your expectations. We have reviewed the case and compared the product you ordered with the one that was delivered. Below, you will find the links: the first one shows the product on our website, and the second one is of the actual delivered product.
https://telerosa.com/catalogo-ramos-de-rosas/261-caricias-de-amor-san-valentin.html
https://www.dropbox.com/scl/fi/ai5i5ragumu3nizk65bfs/9900211504nvnvteleROSA_21.JPG?rlkey=ca9cj0dibrl20jap3d9cr8uow&st=09ykxd0f&dl=0

From our perspective, both are practically identical, so we are not quite sure of the reason for your dissatisfaction. The only thing we can think of is that perhaps you were expecting a round basket with roses visible from all sides, like some of the other products we offer. However, this design is one-sided, meaning the back is not as decorative as the front, but that is the intended style of this arrangement. In short, the product delivered is the same one you purchased.

We apologize for any inconvenience this may have caused and greatly appreciate your feedback, which will help us improve the product description to avoid future misunderstandings. We would love the opportunity to offer you a better experience with your next order.

Best regards,
Customer Service
TeleROSA

Loving caresses

2 Review

3 of 5

Ken j.

15 Sep 2024

5 of 5

The flowers did not deliver! I was told they were delivered to a bar that is not opened until Monday. So far, I have not been impressed and will likely not be ordering from you again. No one reached out to let my girlfriend know the flowers were not delivered. Not very good.

16 Sep 2024

Answer teleROSA

Hello, Ken:

We are very sorry for the situation. The delivery person was at the provided address on the agreed day and time, but no one was there. Although we requested a Spanish mobile phone number to contact in case of incidents like this and find a solution, we did not receive such a number. Since it was Saturday, our delivery service ends at noon and we would not have been able to deliver the flowers until Monday. Given this situation, we chose to leave them at the nearby bar and notified you by email so you could inform the recipient to pick them up before the bar closed.

We apologize for the inconvenience caused and appreciate your understanding.

Sincerely,
The teleROSA team

Sunflower Basket

9 Review

4.1 of 5

Brett N.

14 Sep 2024

5 of 5

My friend received the flowers and she said they were beautiful .
Thank you very much for your help 👍

Lilies bouquet

38 Review

4.8 of 5

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