Reviews teleROSA

On this page you will find customer reviews about teleROSA, recent ratings, store replies and activity signals verified by Revi.

teleROSA has 2,063 verified reviews out of 2,091 total customer reviews on Revi, with a score of 4.8/5. In the last 12 months it has 639 reviews. Responds to 100% of negative reviews. Reviews come mainly from Spain (81.6%), United Kingdom (5.3%) and United States (3.1%).

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Last review 1 day ago Automatic collection active Replies to negative reviews (100%)

Peter R.

9 Feb 2024

5 of 5

Las flores que recibí como regalo de cumpleaños eran preciosas, una combinación muy elegante y armoniosa, con una tarjeta de felicitación y llegaron justo a la hora exacta.
Todo excelente .

Duet Roses

11 Review

5 of 5

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Peter R.

9 Feb 2024

5 of 5

Hola. Las flores que pedí fueron perfectas y fueron entregadas muy rápido y mi amiga estaba muy feliz y sorprendida.

Christine W.

6 Feb 2024

5 of 5

I have sent you the picture of my delivery to my friend and the order number as I was very disappointed about the bouquet.

Duet Roses

11 Review

5 of 5

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Tsveta S.

2 Feb 2024

5 of 5

It was a surprise that arrived within 24h. Excellent service and quality.

Happiness Bouquet

80 Review

4.9 of 5

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Anonymous

31 Jan 2024

5 of 5

Very happy with the service.

Anonymous

31 Jan 2024

5 of 5

Stunning gift! Recipient extremely happy. Service excellent too!

Rose Garden

13 Review

4.7 of 5

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Anonymous

31 Jan 2024

5 of 5

These chocolates were gratefully received by the recipient, who said they were delicious.

Box of chocolates median

27 Review

4.9 of 5

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Sanchia N.

15 Jan 2024

3 of 5

We had no reply to the complaints.
But delivery was good.

24 Jan 2024

Answer teleROSA

Hello Sanchia, it's true that we have delayed our response beyond what we would have liked due to internal issues, and we sincerely apologize for that. We also appreciate your consideration in rating the delivery as good even after your dissatisfaction.

Sanchia N.

15 Jan 2024

1 of 5

Unfortunately the flowers were a big disappointment. The quality of the flowers were nowhere near that of the photo. The centre flower was almost dead on arrival and - the carnations were just ok but nothing special - the gerbras were small and not the vibrant colour depicted in the photo and lasted just a couple of days.
Both myself and my sister in Spain sent emails to complain but received no reply so customer service also only gets 1 star.
On the plus side the packing was excellent and if the flowers had originally been in a good state they certainly would have arrived that way. Would I recommend this company- absolutely not.

24 Jan 2024

Answer teleROSA

Hello Sanchia, we regret that the bouquet did not last as long as we would have liked for everyone. In this regard, we want you to know that we only purchase fresh, top-quality flowers, which we keep in a refrigerated chamber at the optimal temperature. Our florists carefully discard any flowers for customers that do not meet the optimal freshness criteria. As a guarantee of freshness and quality, we typically take a photo of each bouquet, and specifically, this is the photo of your bouquet:
https://telerosa.com/modules/adevpackagepicture/upload/6593e2e434df5.jpg

You received this photo in due time, as we do with every customer. The bouquet was delivered on January 3rd at 13:46, and it wasn't until January 6th at 18:04 that we received an email from the person who received your flowers, stating that they didn't last long enough, without providing a photo of the bouquet. The lifespan of a bouquet of cut flowers depends directly on factors that teleROSA cannot control once it's delivered, such as temperature, hydration, etc. That's why, in the same box where you received the bouquet, there's an indication that if, for any reason, the flowers don't arrive in optimal condition, please take several photos at the moment of receipt and send them to our email. However, it took 3 days to send an email without including a single photo.

Only Woman

17 Review

4.8 of 5

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Anonymous

15 Jan 2024

3 of 5

Very happy with the service, I ordered the day before and they were delivered the next day. The person who I sent the flowers to was delighted, of course, but when I was sent a photo of them by the person I sent them too, they were a totally different colour to the colour I chose. I chose pink lilies and the bouquet delivered was full of bright orange and reds. Although lovely, it wasn't what I chose or paid for.

24 Jan 2024

Answer teleROSA

Hello, we regret that the color of the delivered Lilium flowers did not meet your expectations. However, it is important to note that we were not aware of your specific color preference for Lilium. Our selection of Lilium bouquets is limited, and our website does not allow customers to choose the color due to the intricate nature of this flower.

If you had indicated your color preference for Lilium in the order's comments section, we would have done our best to accommodate it based on the availability at that particular moment. This information is outlined in the Lilium bouquet description.

It's crucial to understand that cut flowers, in general, have a relatively short lifespan. Lilium, in particular, presents an additional challenge as it cannot be too tightly closed for presentation purposes, nor too open as it would be close to wilting. Achieving the right balance involves selecting blooms with varying degrees of openness.

The process of bloom opening is not instantaneous; it requires patience and careful temperature control during storage. Considering that customer preferences for Lilium vary, and availability fluctuates, it becomes impractical to have Lilium of all colors at the exact stage desired by every customer. Therefore, we do not offer color alternatives, and each Lilium bouquet is prepared with the available colors at the time of preparation.

Lilies bouquet

38 Review

4.8 of 5

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Rosa Maria V.

19 Aug 2026

5 of 5

Rosa Maria V.

19 Aug 2026

5 of 5

Original in Español

Espectacular , el trato , el ramo , la entrega , todo perfecto 😍

6 Roses Bouquet (Half Dozen)

151 Review

4.8 of 5

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Vanesa S.

17 Aug 2026

5 of 5

Original in Español

Precioso era para un regalo y la encanto

12 Roses Bouquet (One Dozen)

76 Review

4.9 of 5

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Pilar V.

15 Aug 2026

5 of 5

Pilar V.

15 Aug 2026

5 of 5

Original in Español

Atención , rapidez y gusto .
Totalmente recomendable .
Gracias por la atención.

Unique Natural rose

11 Review

5 of 5

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Heimo G.

15 Aug 2026

5 of 5

Original in Español

Estoy muy contento con el equipo y el trabajo de Telerosa. Flores preciosas y una comunicación excelente. Muchas gracias.

15 Roses Bouquet

15 Review

4.9 of 5

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Ruben A.

14 Aug 2026

1 of 5

Original in Español

En absoluto satisfecho con el servicio.

Las flores fueron entregadas a una vecina, en vez de a su destinataria, según el transportista, porque no se le atendió al timbre, a pesar de que la destinataria estaba en casa.

Me pregunto para qué recaban entonces el teléfono de la destinataria, a la hora de realizar el pedido.

Pagué además un sobreprecio, buscando que las flores se entregasen en un horario específico… y la destinataria las recibió de manos de una vecina, 2h después de pasar el citado horario.

17 Aug 2026

Answer teleROSA

Rubén, lamentamos que la entrega no haya sido de tu agrado. Nuestro protocolo establece que, si nadie atiende al repartidor en el domicilio, se llame al teléfono de la persona destinataria. Si el teléfono está apagado o no se obtiene respuesta, se busca la mejor alternativa para completar la entrega, como dejar las flores en un lugar seguro, con un vecino próximo o en un comercio cercano.

El motivo es sencillo: en muchas zonas el repartidor no vuelve a pasar hasta el día siguiente y, tratándose normalmente de un regalo para una fecha concreta, preferimos que las flores lleguen ese mismo día antes que devolverlas a la agencia cuando la celebración ya podría haber pasado.

Lamentamos que en esta ocasión esta solución no haya cumplido tus expectativas.

Pink Dawn

8 Review

4 of 5

Anonymous

14 Aug 2026

5 of 5

Original in Español

Un ramo muy bonito y bien preparado y los bombones muy ricos

Queen of Chocolates

7 Review

4.9 of 5

Carmen T.

14 Aug 2026

5 of 5

Original in Español

UN TRABAJO PERFECTO

Happiness Bouquet

80 Review

4.9 of 5

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Anonymous

13 Aug 2026

5 of 5

Bouquet 9 roses

20 Review

4.7 of 5

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